# nuface

> Public Help Center articles for nuface.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Where is the serial number located on the TRINITY+ Device?](https://nuface-help-center.gorgias.help/en-US/where-is-the-serial-number-located-on-the-trinity+-device-148028.md): You can find your serial number by removing the attachment at the top of your TRINITY+ Device. The serial number will be located on the top of the device next to the gold connector plate.
- [Will the shiny spheres have fewer issues with wearing and delaminating?](https://nuface-help-center.gorgias.help/en-US/will-the-shiny-spheres-have-fewer-issues-with-wearing-and-delaminating-148029.md): Yes, they have been tested extensively to resist wear and tear and stand up to daily use.
- [Can the device be stored in the bathroom at all times?](https://nuface-help-center.gorgias.help/en-US/can-the-device-be-stored-in-the-bathroom-at-all-times-148030.md): TRINITY+ and MINI+ Devices are designed to be water-resistant to protect against humidity and light water exposure, but are not waterproof. DO NOT submerge your device in water at any time. You can, however, store your device in the bathroom -
- [TRINITY+ Device states it is water resistant so will my device be ok if accidentally dropped in the bathtub?](https://nuface-help-center.gorgias.help/en-US/trinity+-device-states-it-is-water-resistant-so-will-my-device-be-ok-if-accidentally-dropped-in-the-bathtub-148031.md): TRINITY+ and MINI+ Devices are designed to be water-resistant to protect against humidity and light water exposure, but are not waterproof. DO NOT submerge your device in water at any time. You can, however, store your device in the bathroom -
- [What are the exact dimensions of the TRINITY+?](https://nuface-help-center.gorgias.help/en-US/what-are-the-exact-dimensions-of-the-trinity+-148032.md): Facial Trainer Attachment: H: 132mm W: 65mm D: 40mm Weight: 249grams ELE Attachment: H: 154mm W: 62mm D: 30mm Weight:202grams TWR Attachment: H:136mm W: 66 mm D: 42mm Weight: 206grams Trinity Cradle: H: 58mm W: 76mm D: 68mm Weight: 207grams
- [Does charging the TRINITY+ device with the attachment on it affects the attchment longevity?](https://nuface-help-center.gorgias.help/en-US/does-charging-the-trinity+-device-with-the-attachment-on-it-affects-the-attchment-longevity-148033.md): No, charging the device with the attachments connected will not affect attachment longevity.
- [What does Hertz mean and how is it different from frequency and microccurent?](https://nuface-help-center.gorgias.help/en-US/what-does-hertz-mean-and-how-is-it-different-from-frequency-and-microccurent-148035.md): Microcurrent waveforms tell us the frequency, measured in Hertz. It is like changing the chanel on a radio, they are a graphic representation of the path, shape, direction and pulse of the delivery of the electrical current. Whereas Microamps are the
- [Does the TRINITY+ dock charge wirelessly?](https://nuface-help-center.gorgias.help/en-US/does-the-trinity+-dock-charge-wirelessly-148036.md): You must insert the charger into the dock before placing the TRINITY+ inside for charging—it does not provide wireless charging.
- [How long does the Boost Button last when you press it?](https://nuface-help-center.gorgias.help/en-US/how-long-does-the-boost-button-last-when-you-press-it-148037.md): The Boost Button on our TRINITY+ was designed to give an extra oomph of microcurrent to areas you want it most. Once you turn it on, it will remain on (giving an extra 25% of microcurrent power) until you turn it off by pressing the Boost Button
- [What does a Boost Button do and how high do microamps go?](https://nuface-help-center.gorgias.help/en-US/what-does-a-boost-button-do-and-how-high-do-microamps-go-148038.md): The TRINITY+ has a Boost Button that gives you +25% more microcurrent to areas you need a little extra TLC (tone, lift, and contour), for a total of 425 microamps when the Boost Button is used.
- [How and why would I use the Boost Button?](https://nuface-help-center.gorgias.help/en-US/how-and-why-would-i-use-the-boost-button-148039.md): Our Boost Button on the TRINITY+ was designed to let you customize your treatments by allowing you to add 25% more microcurrent power to areas that you feel need that little extra oomph! To use, simply press during your treatment until you are
- [Why should I buy the TRINITY+ over the previous Trinity Device?](https://nuface-help-center.gorgias.help/en-US/why-should-i-buy-the-trinity+-over-the-previous-trinity-device-148040.md): Our team spent four years using customer feedback to rigorously develop our most advanced device yet. The Trinity+ features the microcurrent technology you know and love, plus enhanced features like app compatibility, 3-Depth Technology, and the
- [How often should I use my TRINITY+ for optimal results?](https://nuface-help-center.gorgias.help/en-US/how-often-should-i-use-my-trinity+-for-optimal-results-148041.md): For optimal instant results and long-lasting benefits over time, we recommend you use your device 5x a week for first 60 days; then 2-3x a week to maintain results.
- [How do I reset my TRINITY+ or TRINITY+ PRO device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-reset-my-trinity+-or-trinity+-pro-device-148042.md): To reset your device back to factory settings, plug your TRINITY+ device into the power supply. 1. Hold down the power button for 10 seconds. 2. The 1st and 3rd LEDs will blink three (3) times. Once the LEDs stop blinking, your device has been reset.
- [When will the TRINITY+ be available for purchase?](https://nuface-help-center.gorgias.help/en-US/when-will-the-trinity+-be-available-for-purchase-148043.md): The TRINITY+ is now available on nuface.com!
- [How many intensity levels does the TRINITY+ PRO have? Does it have a Boost Button also?](https://nuface-help-center.gorgias.help/en-US/how-many-intensity-levels-does-the-trinity+-pro-have-does-it-have-a-boost-button-also-148044.md): The TRINITY+ PRO has three intensity levels and comes equipped with a Boost Button to help give clients 25% more microcurrent power where they need it most.
- [How long do I need to charge my TRINITY+ initially for the first time when I receive it?](https://nuface-help-center.gorgias.help/en-US/how-long-do-i-need-to-charge-my-trinity+-initially-for-the-first-time-when-i-receive-it-148045.md): Charge your TRINITY+ device for ten (10) hours before the first use or until all three (3) LED indicator lights are lit solid. When first plugged in, the lights will increasingly illuminate, indicating that your device is charging. Your device is
- [How do I properly clean my TRINITY+ Device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-properly-clean-my-trinity+-device-148046.md): Slightly dampen a soft, lint-free cloth with water to wipe down after every treatment, or for a deeper clean, you can use rubbing alcohol.
- [Which PLUS+ device is the right one for me?](https://nuface-help-center.gorgias.help/en-US/which-plus+-device-is-the-right-one-for-me-148047.md): The NuFACE Smart Facial Toning Devices were made with your skin goals in mind. If you are a more advanced user who wants the ability to customize your treatment with additional attachments and a +25% Microcurrent Boost Button, then the TRINITY+
- [How do I charge my device to maximize battery life?](https://nuface-help-center.gorgias.help/en-US/how-do-i-charge-my-device-to-maximize-battery-life-148050.md): For ideal battery life, we recommend charging your device when the low battery indicator (1 LED light only) is displayed on your device and the indicator tone starts to descend. Plug the charger into a wall outlet away from water, and within a
- [How long will a fully charged device last?](https://nuface-help-center.gorgias.help/en-US/how-long-will-a-fully-charged-device-last-148051.md): A fully charged device should last for approximately 2 weeks of use based on daily usage of 5 minutes.
- [Does the TRINIRTY+ device have an auto shut-off option?](https://nuface-help-center.gorgias.help/en-US/does-the-trinirty+-device-have-an-auto-shut-off-option-148052.md): Yes, the auto-off feature is intended to help you time your treatments! The device will automatically shut off after 20 minutes of use. If it turns off before you've completed treatment, simply press the power button to turn it back on.
- [How do I turn off my device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-turn-off-my-device-148053.md): Hold down the power button for two seconds, until the device's lights turn off completely.
- [Can I turn the hum on and off?](https://nuface-help-center.gorgias.help/en-US/can-i-turn-the-hum-on-and-off-148054.md): If you'd prefer to turn off the energizing hum of the Trinity+ or Mini+ device, you can change this setting by downloading the NuFACE Smart App: 1) Add your device 2) Access "Settings" 3) Select the appropriate device under "My Devices" 4) Toggle the
- [Can I turn the device beeps on and off on the device?](https://nuface-help-center.gorgias.help/en-US/can-i-turn-the-device-beeps-on-and-off-on-the-device-148055.md): You cannot turn the beeps on and off. The audible sounds coming from your device were designed to help guide the precisely timed treatments that you'll want to deliver to your focus areas as you lift.
- [What is the difference between water-resistent and waterproof?](https://nuface-help-center.gorgias.help/en-US/what-is-the-difference-between-water-resistent-and-waterproof-148056.md): TRINITY+ and MINI+ Devices are designed to be water-resistent to protect against humidity and light water exposure, but are not waterproof. DO NOT submerge your device in water at any time.
- [What is the lifespan of each device if properly taken care of?](https://nuface-help-center.gorgias.help/en-US/what-is-the-lifespan-of-each-device-if-properly-taken-care-of-148057.md): While there is no specific amount of time that guarantees the life of your device, with proper cleaning and device care, your device should last for years to come.
- [Does the Trinity® or the Trinity® PRO make a noise or beep when it needs charged?](https://nuface-help-center.gorgias.help/en-US/does-the-trinity-or-the-trinity-pro-make-a-noise-or-beep-when-it-needs-charged-7401213.md): The Trinity® PRO makes a "power-up" tone when placed on the cradle to charge. Then, the lights start blinking from left to right. If the battery is fully charged the LED lights will appear solid.
- [What's the difference between Mini and MINI+?](https://nuface-help-center.gorgias.help/en-US/whats-the-difference-between-mini-and-mini+-147972.md): The new MINI+ Petite Smart Facial Toning Device has exclusive NuFACE 3-Depth Technology has three output modes to target your skin and muscles to instantly blur fine lines and wrinkles, give your face a tighter, lifted look and a toned, contoured
- [How do I reset my MINI+ Device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-reset-my-mini+-device-147973.md): To reset your device to factory settings, plug your MINI+ device to the power supply. • Hold down the power button for 10 seconds. • The 1st and 3rd LEDs will blink three (3) times. • Once the LEDs stop blinking you may unplug and start using your
- [I have Bell's Palsy, is there a technique for using the device to help with that?](https://nuface-help-center.gorgias.help/en-US/i-have-bells-palsy-is-there-a-technique-for-using-the-device-to-help-with-that-147974.md): NuFACE recommends that you seek out a professional microcurrent treatment with a skilled practitioner when treating medical conditions, such as Bell’s Palsy. The practitioner or Dr. should be the one to make recommendations of prescribed use for
- [Where is the serial number located on the MINI+ Device?](https://nuface-help-center.gorgias.help/en-US/where-is-the-serial-number-located-on-the-mini+-device-147975.md): The serial number on your MINI+ Device is located at the bottom of your device, next to the charging port.
- [How often should I use my MINI+ for optimal results?](https://nuface-help-center.gorgias.help/en-US/how-often-should-i-use-my-mini+-for-optimal-results-147976.md): For optimal instant results and long-lasting benefits over time, we recommend you use your device for at least 5 minutes a day, 5x a week for first 60 days; then 2-3x a week to maintain results.
- [How long do I need to charge my MINI+ initially for the first time when I receive it?](https://nuface-help-center.gorgias.help/en-US/how-long-do-i-need-to-charge-my-mini+-initially-for-the-first-time-when-i-receive-it-147977.md): Charge your Mini+ device for 4 hours before the first use or until all three (3) LED indicator lights are lit solid. When first plugged in, the lights will increasingly illuminate, indicating that your device is charging. Your device is fully charged
- [How do I adjust the microcurrent intensity on my device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-adjust-the-microcurrent-intensity-on-my-device-147978.md): Once powered on, quickly depress the power button to shift levels; you should see the LED indicator lights illuminate according to level: • Minimum Intensity - First light illuminated • Medium Intensity - First & second light illuminated • Maximum
- [How do I properly clean my MINI+ Device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-properly-clean-my-mini+-device-147979.md): Slightly dampen a soft, lint-free cloth with water to wipe down after every treatment, or for a deeper clean, you can use rubbing alcohol.
- [Which PLUS+ device is the right one for me?](https://nuface-help-center.gorgias.help/en-US/which-plus+-device-is-the-right-one-for-me-147980.md): The NuFACE Smart Facial Toning Devices were made with your skin goals in mind. If you are a more advanced user who wants the ability to customize your treatment with additional attachments and a +25% Microcurrent Boost Button, then the TRINITY+
- [What are the differences between the MINI+ and Trinity Pro?](https://nuface-help-center.gorgias.help/en-US/what-are-the-differences-between-the-mini+--and-trinity-pro-147981.md): The Trinity® PRO has a higher microcurrent output at 400 microamps. The MINIi+ has 340 microamps and 3-Depth Technology that can be adjusted with Bluetooth pairing. The NuFACE MINI+ does not have the multi-solution attachment capability of the NuFACE
- [What does Hertz mean and how is it different from frequency and microccurent?](https://nuface-help-center.gorgias.help/en-US/what-does-hertz-mean-and-how-is-it-different-from-frequency-and-microccurent-147982.md): Microcurrent waveforms tell us the frequency, measured in Hertz. It is like changing the chanel on a radio, they are a graphic representation of the path, shape, direction and pulse of the delivery of the electrical current. Whereas Microamps are the
- [I have the Trinity (Pro) with all attachments. Which is stronger and what should I do with all my attachments, when I buy the MINI+?](https://nuface-help-center.gorgias.help/en-US/i-have-the-trinity-(pro)-with-all-attachments-which-is-stronger-and-what-should-i-do-with-all-my-attachments-when-i-buy-the-mini+-147983.md): You can still access our NuFACE Smart App with your existing Trinity Device for guided tutorials, reminders and treatment tracking. You would only need the MINI+ to access the two app exclusive treatments or for an on-the-go more travel device!
- [How do I charge my MINI+ device to maximize battery life?](https://nuface-help-center.gorgias.help/en-US/how-do-i-charge-my-mini+-device-to-maximize-battery-life-147986.md): For ideal battery life, we recommend charging your device when the low battery indicator (1 LED light only) is displayed on your device and the indicator tone starts to descend. Plug the charger into a wall outlet away from water, and within a
- [How long will a fully charged MINI+ device last?](https://nuface-help-center.gorgias.help/en-US/how-long-will-a-fully-charged-mini+-device-last-147987.md): A fully charged device should last for approximately 2 weeks of use based on daily usage of 5 minutes.
- [My MINI+ device is turning off by itself. Is this normal?](https://nuface-help-center.gorgias.help/en-US/my-mini+-device-is-turning-off-by-itself-is-this-normal-147988.md): Your MINI+ is equipped with a built-in auto shut-off feature to help time your treatments and preserve battery. Your MINI+ will automatically power off after 20 minutes of use. If you aren't finished with your treatment, simply press the power button
- [How do I turn off my MINI+ device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-turn-off-my-mini+-device-147989.md): Hold down the power button for two seconds, until the device's lights turn off completely.
- [Can I turn the device beeps on and off on the device?](https://nuface-help-center.gorgias.help/en-US/can-i-turn-the-device-beeps-on-and-off-on-the-device-147991.md): You cannot turn the beeps on and off. The audible sounds coming from your device were designed to help guide you through your treatment simply and effectively.
- [What is the difference between water-resistent and waterproof?](https://nuface-help-center.gorgias.help/en-US/what-is-the-difference-between-water-resistent-and-waterproof-147992.md): Trinity+ and Mini+ Devices are designed to be water-resistent to protect against humidity and light water exposure, but are not waterproof. DO NOT submerge your device in water at any time.
- [What are the exact dimensions of the MINI+?](https://nuface-help-center.gorgias.help/en-US/what-are-the-exact-dimensions-of-the-mini+-147993.md): MINI+ Device: H: 93mm W: 69mm D: 33mm Weight: 142 grams
- [What is the lifespan of each device if properly taken care of?](https://nuface-help-center.gorgias.help/en-US/what-is-the-lifespan-of-each-device-if-properly-taken-care-of-147994.md): While there is no specific amount of time that guarantees the life of your device, with proper cleaning and device care, your device should last for years to come.
- [What main skin concerns does the FIX MicroWand address?](https://nuface-help-center.gorgias.help/en-US/what-main-skin-concerns-does-the-fix-microwand-address-1195627.md): The FIX MicroWand treats undereyes, lips, and fine lines all over the face. Use to instantly depuff and tighten under eyes for a wide awake, refreshed look, plump up the look of lips, and smooth fine lines like smile lines, crow’s feet, forehead line
- [Is the FIX MicroWand safe for the eye area?](https://nuface-help-center.gorgias.help/en-US/is-the-fix-microwand-safe-for-the-eye-area-1195628.md): The FIX MicroWand is safe to treat under the eyebrow, crow's feet, and the under-eye area to depuff and smooth lines, but not directly on the mobile eyelid.
- [Does the FIX MicroWand offer long-term benefits?](https://nuface-help-center.gorgias.help/en-US/does-the-fix-microwand-offer-long-term-benefits-1195629.md): The FIX MicroWand delivers a gentle dose of microcurrent to the surface layers of the skin to instantly provide smoother skin and plumper-looking lips, but the FIX MicroWand doesn’t provide long-term benefits.
- [Does the FIX MicroWand help with puffiness?](https://nuface-help-center.gorgias.help/en-US/does-the-fix-microwand-help-with-puffiness-1195630.md): Yes! The FIX MicroWand is ideal to help depuff under eyes and smooth lines.
- [How long does a FIX MicroWand treatment take?](https://nuface-help-center.gorgias.help/en-US/how-long-does-a-fix-microwand-treatment-take-1195631.md): The FIX MicroWand can smooth lines, plump up lips, or depuff under eyes in just 3 minutes per treatment area.
- [What Microcurrent Activator should I use with the FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/what-microcurrent-activator-should-i-use-with-the-fix-microwand-1195632.md): The FIX MicroWand comes with FIX Line Smoothing Serum, your must-have, FDA-Cleared Microcurrent Activator to hydrate skin and effectively conduct microcurrent from the device to your skin for optimal results.
- [How many days a week can you use the FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/how-many-days-a-week-can-you-use-the-fix-microwand-1195633.md): The FIX MicroWand is gentle enough to use every day for 3-minute treatments, but no more than 2 times a day on the same treatment area.
- [Can I use my FIX MicroWand over makeup?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-fix-microwand-over-makeup-1195634.md): We recommend using your FIX® MicroWand on clean, dry, skin with the FIX Line Smoothing Serum Activator to ensure your best experience and results. Makeup can impede the flow of microcurrent to your skin, so be sure to thoroughly cleanse before using
- [Can I use my FIX MicroWand with my other skincare products?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-fix-microwand-with-my-other-skincare-products-1195635.md): The FIX MicroWand uses microcurrent technology to treat skin, and requires conduction from a Microcurrent Activator to send the gentle electrical current to your skin. Your FIX MicroWand comes with your must-have FIX Line Smoothing Microcurrent Activ
- [How do I adjust the microcurrent intensity on my FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/how-do-i-adjust-the-microcurrent-intensity-on-my-fix-microwand-1195636.md): There is only one intensity level on the FIX MicroWand. However, you can select your treatment mode frequency directly on your device. Choose from ‘Eyes’, ‘Lips’, or ‘Lines’ to easily adjust the microcurrent frequency for your treatment and deliver t
- [Can I use my Classic FIX or FIX MicroWand directly over the power patches?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-classic-fix-or-fix-microwand-directly-over-the-power-patches-1195637.md): The FIX Classic Line Smoothing Device and FIX MicroWand may be used over Power Patches to supercharge your results. The IonPlex Hydra-Gel Power Patches brighten, tighten, and hydrate skin while effectively distributing microcurrent throughout the ent
- [What does Hertz mean and how is it different from frequency and microcurrent?](https://nuface-help-center.gorgias.help/en-US/what-does-hertz-mean-and-how-is-it-different-from-frequency-and-microcurrent-1195638.md): Microcurrent waveforms indicate frequency, measured in Hertz. It is like changing the channel on a radio, they are a graphic representation of the path, shape, direction and pulse of the delivery of the electrical current. Whereas Microamps are the l
- [How many intensity levels does the FIX MicroWand have and does it have a Boost Button?](https://nuface-help-center.gorgias.help/en-US/how-many-intensity-levels-does-the-fix-microwand-have-and-does-it-have-a-boost-button-1195639.md): The FIX MicroWand features one intensity level of 225 uA, and does not have a Boost Button. However, you can customize your treatments by choosing from three unique frequency treatment modes directly on your FIX MicroWand. The ‘EYES’ treatment is 8.
- [What's the difference between the FIX MicroWand and the Effective Lip & Eye Attachment?](https://nuface-help-center.gorgias.help/en-US/whats-the-difference-between-the-fix-microwand-and-the-effective-lip-and-eye-attachment-1195641.md): The Effective Lip & Eye Attachment targets the circular facial muscles around the eye and lip areas to help tone and lift, while the FIX MicroWand targets surface layer of skin to smooth fine lines, depuff under eyes, and plump up lips. The FIX Micro
- [Why do I need the FIX MicroWand if I already have the Trinity® with Effective Lip & Eye Attachment?](https://nuface-help-center.gorgias.help/en-US/why-do-i-need-the-fix-microwand-if-i-already-have-the-trinity-with-effective-lip-and-eye-attachment-1195642.md): While the Effective Lip & Eye Attachment treats down to the circular muscles around eyes and lips to tighten and tone, the FIX MicroWand provides an instant line-blurring & lip plumping effect. The FIX MicroWand is not meant to replace the Effective
- [Why should I buy the FIX MicroWand over the FIX?](https://nuface-help-center.gorgias.help/en-US/why-should-i-buy-the-fix-microwand-over-the-fix-1195643.md): The FIX MicroWand offers new and improved features, including three modes you can choose from directly on the MicroWand, to customize your treatments for eyes, lips, or lines. Additionally, the FIX MicroWand offers greater microcurrent intensity for
- [Can I use my FIX MicroWand and NuFACE Microcurrent Device on the same day?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-fix-microwand-and-nuface-microcurrent-device-on-the-same-day-1195644.md): Absolutely, your FIX MicroWand is the perfect finishing step to your other NuFACE Microcurrent Treatments and can be used alone or with your other NuFACE Treatments up to twice a day.
- [What’s the difference between using FIX MicroWand VS the App Exclusive Skin Tightening Facial?](https://nuface-help-center.gorgias.help/en-US/what%E2%80%99s-the-difference-between-using-fix-microwand-vs-the-app-exclusive-skin-tightening-facial-1196915.md): The Skin Tightening Facial is available with your NuFACE Smart Devices, like the NuFACE TRINITY+ or MINI+, and allows you to quickly buff away fine lines and wrinkles on the skin’s surface and smooth skin. The FIX MicroWand Line Smoothing Treatment u
- [Why does the FIX Microwand doesn’t have a cap like the FIX?](https://nuface-help-center.gorgias.help/en-US/why-does-the-fix-microwand-doesn%E2%80%99t-have-a-cap-like-the-fix-1196916.md): The FIX MicroWand was designed with ease of use in mind - which is why we created a sleek, capless design that stands up easily on your vanity or tabletop. Of course, the FIX MicroWand is also ideal for on-the-go use, so it's engineered with durable
- [Does the FIX MicroWand vibrate?](https://nuface-help-center.gorgias.help/en-US/does-the-fix-microwand-vibrate-1196917.md): The FIX MicroWand emits an energizing hum to help create a calming treatment experience.
- [Can I turn off the vibration on the FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/can-i-turn-off-the-vibration-on-the-fix-microwand-1196918.md): No, the energizing hum vibration on your FIX MicroWand cannot be turned off.
- [How to troubleshoot FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/how-to-troubleshoot-fix-microwand-1196919.md): Please try plugging your FIX MicroWand into a different wall outlet in your house using a 5-Volt plug, or into your computer’s USB port and let charge for 4 hours uninterrupted. You may also want to reset your FIX MicroWand by following these simpl
- [How do I reset my FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/how-do-i-reset-my-fix-microwand-1196920.md): To reset your FIX MicroWand, ensure your MicroWand is fully charged, then follow these steps:. • Hold down the power button for 10 seconds. • The light will blink indicating your reset. • Once the LEDs stop blinking you may start using your MicroWand
- [Where is the serial number located on the FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/where-is-the-serial-number-located-on-the-fix-microwand-1196921.md): You will find the serial number located on the back of your FIX MicroWand at the bottom of the device.
- [How do I charge my FIX MicroWand to maximize battery life?](https://nuface-help-center.gorgias.help/en-US/how-do-i-charge-my-fix-microwand-to-maximize-battery-life-1196922.md): Simply plug your FIX MicroWand into a power source and fully charge for 1-4 hours. Typically, your device will be charged in about an hour – however, a full four hours may be needed to fully charge. Your MicroWand will display a cascade light illumin
- [My MicroWand is turning off by itself, is this normal?](https://nuface-help-center.gorgias.help/en-US/my-microwand-is-turning-off-by-itself-is-this-normal-1196923.md): This intended by design to help you time your treatments! The FIX MicroWand will automatically shut off after 3 minutes of use. If it turns off before you've completed treatment, simply press the power button to turn it back on.
- [How do I turn off my FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/how-do-i-turn-off-my-fix-microwand-1196924.md): Hold down the power button for two seconds, until the MicroWand's lights turn off completely.
- [What is the lifespan of each MicroWand if properly taken care of?](https://nuface-help-center.gorgias.help/en-US/what-is-the-lifespan-of-each-microwand-if-properly-taken-care-of-1196925.md): While there is no specific amount of time that guarantees the life of your MicroWand, with proper cleaning and MicroWand care, your MicroWand should last for years to come. To provide you with extra peace of mind, your FIX MicroWand is backed by a tw
- [What are the exact dimensions of the FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/what-are-the-exact-dimensions-of-the-fix-microwand-1196926.md): FIX MicroWand Height: 154mm/6.06”(L) x 27mm/1.06”(W) x 24mm/0.94˝(D). FIX MicroWand Weight: 56 grams / 2oz
- [Can the FIX MicroWand be stored in the bathroom at all times?](https://nuface-help-center.gorgias.help/en-US/can-the-fix-microwand-be-stored-in-the-bathroom-at-all-times-1196927.md): Yes, the FIX MicroWand is water-resistant and can stand against humidity and light water exposure. However, the FIX MicroWand is not waterproof and should never be submerged in water.
- [What is the difference between water-resistant and waterproof?](https://nuface-help-center.gorgias.help/en-US/what-is-the-difference-between-water-resistant-and-waterproof-1196928.md): The FIX MicroWand is water-resistant to protect against humidity and light water exposure but is not waterproof and should not be submerged in water at any time. Make sure your device is clean and dry before each use.
- [How long do I need to charge my FIX MicroWand initially for the first time when I receive it?](https://nuface-help-center.gorgias.help/en-US/how-long-do-i-need-to-charge-my-fix-microwand-initially-for-the-first-time-when-i-receive-it-1196929.md): Charge your FIX MicroWand for 4 hours before first use. After being fully charged, the MicroWand will have enough power for up to 40 full 3-minute treatment cycles.
- [How do I properly clean my FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/how-do-i-properly-clean-my-fix-microwand-1196930.md): To clean your FIX MicroWand, simply wipe with a damp cloth. To sanitize your device, you may wipe it gently with rubbing alcohol and a clean cloth. Allow to dry fully before using.
- [Can I travel with the FIX MicroWand? When traveling in an airplane, can I put the FIX MicroWand in my carry-on bag?](https://nuface-help-center.gorgias.help/en-US/can-i-travel-with-the-fix-microwand-when-traveling-in-an-airplane-can-i-put-the-fix-microwand-in-my-carry-on-bag-1196931.md): Yes! The FIX MicroWand is sleek and portable, making it perfect for touchups while traveling and on-the-go use. It’s TSA-cleared for carry-ons, so you can get your FIX anytime, anywhere (even midair!)
- [How do I connect my FIX MicroWand to the NuFACE Smart App?](https://nuface-help-center.gorgias.help/en-US/how-do-i-connect-my-fix-microwand-to-the-nuface-smart-app-1196932.md): The FIX MicroWand cannot be paired in the NuFACE Smart App via Bluetooth connectivity. However, you can add your FIX MicroWand to your Device Library in the Smart App and follow along with step-by-step guided treatment tutorials. To add a device, lo
- [What treatments are available with the FIX MicroWand in the app?](https://nuface-help-center.gorgias.help/en-US/what-treatments-are-available-with-the-fix-microwand-in-the-app-1196933.md): The NuFACE Smart App offers multiple step-by-step guided tutorials to depuff undereyes, plump lips, and instantly smooth fine lines. Additional app-exclusive treatments are periodically added to elevate your routine and offer even more customized res
- [What app features are available with the new FIX MicroWand?](https://nuface-help-center.gorgias.help/en-US/what-app-features-are-available-with-the-new-fix-microwand-1196934.md): The NuFACE Smart App is like your on-demand virtual aesthetician to take the guesswork out of treatments and elevate your routine. In the app, you’ll be able to access multiple features to use with your FIX MicroWand, like:. -The Selfie Tracker: snap
- [Can the FIX MicroWand be used on sensitive skin?](https://nuface-help-center.gorgias.help/en-US/can-the-fix-microwand-be-used-on-sensitive-skin-1196935.md): Yes! The FIX MicroWand uses gentle microcurrent suitable for all skin types, even sensitive skin. Do not use FIX MicroWand or other Microcurrent Devices over open wounds or irritated skin. If you notice your skin becomes red or irritated when using t
- [Is the FIX MicroWand suitable for mature skin?](https://nuface-help-center.gorgias.help/en-US/is-the-fix-microwand-suitable-for-mature-skin-1196936.md): The FIX MicroWand is ideal for all skin types to depuff and tighten under eyes, plump up lips, and smooth fine lines. If you’re looking for full-face sculpting and lifting, you may want to also try the NuFACE TRINITY+ or MINI+ Devices to tone, lift,
- [Can I use the FIX MicroWand if I have botox or fillers?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-fix-microwand-if-i-have-botox-or-fillers-1196937.md): Yes! You can use the FIX MicroWand if you also have Botox, fillers, or other injectables. Using the FIX MicroWand can help to smooth fine lines and plump up lips in between injectable treatment to help maintain and optimize your results. Be sure to w
- [Does the FIX MicroWand come with a warranty?](https://nuface-help-center.gorgias.help/en-US/does-the-fix-microwand-come-with-a-warranty-1196938.md): Yes! Your satisfaction is our top priority, so we provide you with a 2-year warranty for total confidence and peace of mind. A warranty is only provided for FIX MicroWand purchased through NuFACE.com and authorized retailers. For information about yo
- [What areas can I treat with the NuBODY®?](https://nuface-help-center.gorgias.help/en-US/what-areas-can-i-treat-with-the-nubody%C2%AE-147817.md): The NuBODY® can be used to reduce the appearance of dimples and visibly tone and firm skin on your arms, abdomen, waist, hips, thighs, and booty.
- [Can I use my NUFACE Trinity® instead of the NuBODY®?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-nuface-trinity-instead-of-the-nubody-147818.md): Both the Trinity® and the NuBODY® use microcurrent technology, however, the Trinity is designed to treat the neck and face while the NuBODY is specifically designed to tone and lift skin on larger areas of the body. The NuBODY is the first
- [Should I shave before using NuBODY®?](https://nuface-help-center.gorgias.help/en-US/should-i-shave-before-using-nubody%C2%AE-147819.md): Hair can conduct microcurrent, so you may feel the microcurrent in an area where you have hair. If you are going to shave before using NuBODY®, we recommend doing it the day before. Remember to use your NuBODY device on clean, dry skin and apply your
- [Can I use the NuBODY® if I have crepey skin and lymphedema?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-nubody%C2%AE-if-i-have-crepey-skin-and-lymphedema-147820.md): We do not have any contraindication to using NUFACE® Devices if you have crepey skin and lymphedema. If you have additional concerns, please consult your doctor/physician before using your NuBODY Device.
- [Can I use the NuBODY® with a body cream or oil?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-nubody%C2%AE-with-a-body-cream-or-oil-147821.md): In clinical trials, results were shown using the NuBODY® Device with Hydrating Leave-On Gel Primer or Hydrating Aqua Gel Activator on clean, dry skin. Use directly after the shower or cleanse the treatment area any time with our Prep-N-Glow®
- [For NuBODY®, what do you consider to be an oil-free body wash?](https://nuface-help-center.gorgias.help/en-US/for-nubody%C2%AE-what-do-you-consider-to-be-an-oil-free-body-wash-147822.md): We recommend steering clear of body oils or rich, oil-based body washes. Typical body washes with a small amount of botanical oils are ideal, as the oil in those body washes will rinse off in the shower.
- [Can I use the NuBODY® over my stretch marks, scars or moles?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-nubody%C2%AE-over-my-stretch-marks-scars-or-moles-147823.md): The NuBODY® is safe to use over stretch marks, scars, and moles.
- [Why is my NuBODY® turning off?](https://nuface-help-center.gorgias.help/en-US/why-is-my-nubody%C2%AE-turning-off-147824.md): The NuBODY automatically turns off after 5 minutes to perfectly time your treatments! If you haven't completed your session, you can simply turn it back on to finish.
- [Can I use the NuBODY® around the bust line?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-nubody%C2%AE-around-the-bust-line-147825.md): The NuBODY® may be used around the under bust line. Please be sure to keep treatment areas away from the breast tissue and décolleté. For any specific medical concerns, please consult with your physician.
- [How stong are the NuBODY® currents?](https://nuface-help-center.gorgias.help/en-US/how-stong-are-the-nubody%C2%AE-currents-147826.md): Our NuBODY offers a variety of microamp intensity levels, ranging from low to highest level, which is 900 uA.Please note that muscles in the body are larger than facial muscles, which requires stronger microcurrent to be able to treat them.
- [Can you use the Trinity® on lips & eyes or do you have to use the Effective Lip & Eye Attachment or FIX? Is it as effective?](https://nuface-help-center.gorgias.help/en-US/can-you-use-the-trinity%C2%AE-on-lips-&-eyes-or-do-you-have-to-use-the-effective-lip-&-eye-attachment-or-fix-is-it-as-effective-147733.md): The Trinity was designed to treat the large, linear muscles of the face and neck, like the jawline and jowls, cheeks, and forehead. The muscles surrounding the eyes and lips are delicate, circular muscles and require more precise, gentle microcurrent
- [Should I use the NUFACE Trinity® Wrinkle Reducer before or after the NuFACE Trinity® Facial Trainer treatment?](https://nuface-help-center.gorgias.help/en-US/should-i-use-the-nuface-trinity-wrinkle-reducer-before-or-after-the-nuface-trinity-facial-trainer-treatment-147734.md): We always reccommend to use the Wrinkle Reducer before the Trinity® Facial Trainer on clean, dry skin.
- [Can I use multiple attachments in the same treatment? In which order should I use them?](https://nuface-help-center.gorgias.help/en-US/can-i-use-multiple-attachments-in-the-same-treatment-in-which-order-should-i-use-them-147735.md): Each attachment offers a unique solution to meet your ever-changing skin needs and can be used as part of your daily NuFACE® treatment! Since the Red Light LED Wrinkle Reducer Attachment needs to be applied to clean, dry skin, you should use your
- [Which attachment should I buy, the Effective Lip & Eye or Trinity® Wrinkle Reducer?](https://nuface-help-center.gorgias.help/en-US/which-attachment-should-i-buy-the-effective-lip-&-eye-or-trinity%C2%AE-wrinkle-reducer-147736.md): It all depends on your unique skin needs! The Wrinkle Reducer is an LED red light attachment that helps minimize the look of deep-set, full-face wrinkles, while the Effective Lip & Eye is a targeted microcurrent attachment that helps lift & tone
- [What are the difference between the Efective Lip & Eye, Trinity® Wrinkle Reducer & Trinity® Facial Trainer Attachments?](https://nuface-help-center.gorgias.help/en-US/what-are-the-difference-between-the-efective-lip-&-eye-trinity%C2%AE-wrinkle-reducer-&-trinity%C2%AE-facial-trainer-attachments-147737.md): The Trinity® Facial Trainer (included with your device) was designed to glide along the facial muscles to tone, lift, and contour. The Wrinkle Reducer is a red light LED attachment for your NuFACE Trinity® Device that helps minimize the look of
- [In what order do I use the Trinity® Attachments?](https://nuface-help-center.gorgias.help/en-US/in-what-order-do-i-use-the-trinity%C2%AE-attachments-147738.md): Since the Red Light LED Wrinkle Reducer Attachment needs to be applied to clean, dry skin, you should use your NUFACE® Trinity Wrinkle Reducer Attachment before using your Trinity Facial Trainer and Effective Lip & Eye Attachment.
- [Which NUFACE® Attachment should I use more often?](https://nuface-help-center.gorgias.help/en-US/which-nuface-attachment-should-i-use-more-often-147739.md): If you want firming, contouring, and toning results, use the Facial Trainer and Effective Lip & Eye. If you want to help minimize the appearance of fine lines and wrinkles, use the Trinity® Wrinkle Reducer.
- [What do the attachments do?](https://nuface-help-center.gorgias.help/en-US/what-do-the-attachments-do-147740.md): The Wrinkle Reducer is a red light LED attachment for NUFACE Trinity® that helps minimize the look of deep-set, full-face fine lines and wrinkles, while the Effective Lip & Eye Attachment is perfect for targeted microcurrent treatment to get up close
- [My attachment is not working. How can I troubleshoot?](https://nuface-help-center.gorgias.help/en-US/my-attachment-is-not-working-how-can-i-troubleshoot-147741.md): To ensure that the attachment is on your device correctly please follow the below simple steps on how to remove and re-attach. 1). Keep release button pressed in (on back of the device) as you remove attachment. 2). When re-attaching keep release
- [What does the Effective Lip & Eye Attachment do?](https://nuface-help-center.gorgias.help/en-US/what-does-the-effective-lip-&-eye-attachment-do-147748.md): The Effective Lip & Eye Attachment penetrates through the skin and delivers microcurrent into the muscle for an anti-aging treatment to help lift, tone, and contour the delicate and hard-to-reach areas of the face. The Effective Lip & Eye Attachment
- [What is the difference between the Effective Lip & Eye Attachment and the FIX® Device?](https://nuface-help-center.gorgias.help/en-US/what-is-the-difference-between-the-effective-lip-&-eye-attachment-and-the-fix%C2%AE-device-147749.md): The Effective Lip & Eye Attachment targets the facial muscles around the eye and lip areas to help tone and lift, while the FIX® Device targets surface layer fine lines and wrinkles on the skin. FIX® isn't meant to replace the ELE Attachment, but it
- [Does it help under-eye bags?](https://nuface-help-center.gorgias.help/en-US/does-it-help-under-eye-bags-147750.md): The Trinity® with the Effective Lip & Eye Attachment helps to tighten and firm the under-eye area as well as reduce puffiness.
- [Will this lift and or remove the hollow under eye?](https://nuface-help-center.gorgias.help/en-US/will-this-lift-and-or-remove-the-hollow-under-eye-147751.md): The Trinity® with the Effective Lip & Eye Attachment helps to tighten and firm the under-eye area as well as reduce puffiness.
- [Can Effective Lip & Eye break down fat deposit in under eye bags?](https://nuface-help-center.gorgias.help/en-US/can-effective-lip-&-eye-break-down-fat-deposit-in-under-eye-bags-147752.md): NuFACE® Devices do not break down adipose tissue (fat deposits) within the skin.
- [I got the Effective Lip & Eye attachment specifically to correct for my droopy eyelids. One of my eyelids is droopier than the other, should I use the Effective Lip & Eye on that eyelid more?](https://nuface-help-center.gorgias.help/en-US/i-got-the-effective-lip-&-eye-attachment-specifically-to-correct-for-my-droopy-eyelids-one-of-my-eyelids-is-droopier-than-the-other-should-i-use-the-effective-lip-&-eye-on-that-eyelid-more-147753.md): We would suggest using the Effective Lip & Eye Attachment in our recommended hold positions for one beep. For the area most concerning to you, you could perform the holds for 2 beeps.
- [Is there a video or demo for using Effective Lip & Eye attachment?](https://nuface-help-center.gorgias.help/en-US/is-there-a-video-or-demo-for-using-effective-lip-&-eye-attachment-147754.md): Yes! You can watch a tutorial on NuFACE.com or get step-my-step treatment instructions on the NuFACE Smart App. https://www.mynuface.com/blogs/how-to-use/targeted-eye-lip-treatment
- [How is Trinity® Wrinkle Reducer different from the microcurrent devices?](https://nuface-help-center.gorgias.help/en-US/how-is-trinity%C2%AE-wrinkle-reducer-different-from-the-microcurrent-devices-147886.md): The Wrinkle Reducer is an FDA-cleared LED red-light therapy attachment and works to naturally reduce the appearance of fine lines and wrinkles. The Facial Trainer is an FDA-cleared microcurrent attachment for facial stimulation and is clinically
- [Can I use the Trinity® Wrinkle Reducer on the neck?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-trinity%C2%AE-wrinkle-reducer-on-the-neck-147887.md): The NuFACE® Wrinkle Reducer is currently approved for the face only.
- [Should I use my Trinity® Wrinkle Reducer before or after the Trinity® Facial Trainer?](https://nuface-help-center.gorgias.help/en-US/should-i-use-my-trinity%C2%AE-wrinkle-reducer-before-or-after-the-trinity%C2%AE-facial-trainer-147888.md): Always use the Trinity® Wrinkle Reducer before the Trinity® Facial Trainer on clean, dry, oil-free skin.
- [Does the Trinity® Wrinkle Reducer really help heal blackheads/enlarged pores?](https://nuface-help-center.gorgias.help/en-US/does-the-trinity%C2%AE-wrinkle-reducer-really-help-heal-blackheadsenlarged-pores-147889.md): Red Light Therapy can help to reduce the size of the oil glands in the skin, which creates a smoother, clearer, more even complexion.
- [Can you please clarify “no AHAs” do you mean at all or the day you use your device?](https://nuface-help-center.gorgias.help/en-US/can-you-please-clarify-%E2%80%9Cno-ahas%E2%80%9D-do-you-mean-at-all-or-the-day-you-use-your-device-147890.md): We recommend using no AHAs before using your NuFACE® treatment. After your NuFACE® treatment, you can apply your regular skincare products.
- [Will the Trinity® Wrinkle Reducer Attachment trigger my melasma?](https://nuface-help-center.gorgias.help/en-US/will-the-trinity%C2%AE-wrinkle-reducer-attachment-trigger-my-melasma-147891.md): NuFACE® does not have evidence that Red Light LED affects hyperpigmentation. While LED Red Light therapy has been shown to reduce the inflammatory response within the skin, which could potentially alleviate hyperpigmentation, we do not currently have
- [Does the red light from Trinity® Wrinkle Reducer attachment help with dark spots?](https://nuface-help-center.gorgias.help/en-US/does-the-red-light-from-trinity%C2%AE-wrinkle-reducer-attachment-help-with-dark-spots-147892.md): NuFACE® does not have evidence that Red LED leads to a decrease or increase in of hyperpigmentation within the skin.
- [Is Red Light safe for skin with rosacea?](https://nuface-help-center.gorgias.help/en-US/is-red-light-safe-for-skin-with-rosacea-147893.md): Red light is safe for all skin types and Fitzpatrick’s skin tones. The NuFACE® Trinity® Wrinkle Reducer Attachment is FDA cleared, it harnesses the gentle non-ablative light energy of Red, Amber and Infrared. The lack of UV rays makes red light
- [Could the current or the red light make broken capillaries worse?](https://nuface-help-center.gorgias.help/en-US/could-the-current-or-the-red-light-make-broken-capillaries-worse-147894.md): We do not advise NuFACE® Devices over broken skin or broken capillaries. Allow skin to heal completely before resuming treatments, and be sure to consult with your physician for specific skin concerns.
- [Is the red light safe for African American skin?](https://nuface-help-center.gorgias.help/en-US/is-the-red-light-safe-for-african-american-skin-147895.md): Red light is safe for all skin types and Fitzpatrick’s skin tones. The NuFACE® Trinity® Wrinkle Reducer Attachment is FDA cleared, it harnesses the gentle non-ablative light energy of Red, Amber and Infrared. The lack of UV rays makes red light
- [Should the light always be flashing?](https://nuface-help-center.gorgias.help/en-US/should-the-light-always-be-flashing-147896.md): Yes! The flashing allows skin to absorb the red light more efficiently. The shield has a skin sensor that activates the LEDs when it is in direct contact with your skin. Direct contact allows your skin to absorb as much light as possible. After 3
- [How many LEDs are there and how long do they last?](https://nuface-help-center.gorgias.help/en-US/how-many-leds-are-there-and-how-long-do-they-last-147897.md): The Wrinkle Reducer uses a precise combination of 36 LED lights (amber, red, and infrared) to reduce the appearance of fine lines and wrinkles. The lifespan of the LEDs is 25,000 hours.
- [Why do the LEDs pulse?](https://nuface-help-center.gorgias.help/en-US/why-do-the-leds-pulse-147898.md): The flashing/pulsing light allows the skin to absorb the red light more efficiently. Direct contact allows your skin to absorb as much light as possible.
- [Why is there a protective shield and why do I have to hold it directly to my skin?](https://nuface-help-center.gorgias.help/en-US/why-is-there-a-protective-shield-and-why-do-i-have-to-hold-it-directly-to-my-skin-147899.md): The protective shield has a skin sensor that activates the LEDs when in direct contact with the skin and protects the lights from serums and external factors. The direct contact allows your skin to absorb as much light as possible.
- [If I'm sensitive to the light, Do I have to wear goggles while using LED?](https://nuface-help-center.gorgias.help/en-US/if-im-sensitive-to-the-light-do-i-have-to-wear-goggles-while-using-led-147900.md): You don't need to wear goggles while using the Wrinkle Reducer, as the LEDs turn off when not in direct contact with the skin. However, it is NOT advisable to look directly into the light. To avoid light sensitivity, we recommend performing your
- [Should the Trinity® Wrinkle Reducer be used after applying the Booster or on top of a moisturizer or serum?](https://nuface-help-center.gorgias.help/en-US/should-the-trinity%C2%AE-wrinkle-reducer-be-used-after-applying-the-booster-or-on-top-of-a-moisturizer-or-serum-147901.md): No, apply Trinity® Wrinkle Reducer to clean dry skin and then use the Super Boosters before Facial Trainer or Effective Lip & Eye Attachment.
- [Is NuFACE skincare considered to be vegan/cruelty-free?](https://nuface-help-center.gorgias.help/en-US/is-nuface-skincare-considered-to-be-vegancruelty-free-147769.md): All NuFACE® products are formulated to be cruelty-free and do not contain animal-derived ingredients.
- [Is NuFACE® packaging sustainable?](https://nuface-help-center.gorgias.help/en-US/is-nuface%C2%AE-packaging--sustainable-147770.md): NuFACE® is committed to sourcing responsible and sustainable packaging through post-consumer recycled and 100% recyclable materials. We are proud to say that our packaging is made of recyclable and post-consumer recycled materials, and our cartons
- [What makes the new microcurrent activators stand out?](https://nuface-help-center.gorgias.help/en-US/what-makes-the-new-microcurrent-activators-stand-out-147771.md): We've spent over two years making sure we got these clean formulas just right for you. With the innovation of NuFACE IonPlex®, our specifically formulated skincare was designed with a precise complex of ions, minerals, and glacial water to boost skin
- [Why do I need a Microcurrent Activator, can't I use something else?](https://nuface-help-center.gorgias.help/en-US/why-do-i-need-a-microcurrent-activator-cant-i-use-something-else-147772.md): For all NuFACE® Device treatments, you need specifically-formulated conductive ingredients to achieve optimal conductivity, providing less skin resistance to effectively transfer the microcurrent from the device to the skin. NuFACE® Activators are
- [What are the ingredients in the new skincare activators?](https://nuface-help-center.gorgias.help/en-US/what-are-the-ingredients-in-the-new-skincare-activators-147773.md): You can find more information on our new Microcurrent Activators, including the below full ingredient list, by visiting NuFACEAqua.com or NuFACESilk.com SIlk Crème: Water/Aqua/Eau, Caprylic/Capric Triglyceride, Butyrospermum Parkii (Shea) Butter
- [Do I need to remove the Microcurrent Activator after my treatment?](https://nuface-help-center.gorgias.help/en-US/do-i-need-to-remove-the-microcurrent-activator-after-my-treatment-147774.md): All of the FDA-cleared NuFACE Microcurrent Activators were specifically formulated to not only carry microcurrent for optimal lifting results but to help balance, strengthen, and hydrate the skin. We suggest applying your remaining skincare products
- [Can I use water-based serums underneath or afterwards?](https://nuface-help-center.gorgias.help/en-US/can-i-use-water-based-serums-underneath-or-afterwards-147775.md): For best results, use a NuFACE Super Booster Serum, which not only targets specific skin needs like firming, hydration, and minimizing discoloration, but also enhances microcurrent results. If you choose to use another serum, be sure it is
- [Does Microcurrent Activator interfere with other skin care products (serums, moisturizer etc) being absorbed?](https://nuface-help-center.gorgias.help/en-US/does-microcurrent-activator-interfere-with-other-skin-care-products-(serums-moisturizer-etc)-being-absorbed-147776.md): You will be happy to know that you can use your regular moisturizers/serums after your treatment. Microcurrent Activators do not interfere with the rest of your skincare routine and this won't affect the results from your NuFACE® treatment.
- [How much activator should I apply to my face?](https://nuface-help-center.gorgias.help/en-US/how-much-activator-should-i-apply-to-my-face-147777.md): We recommend applying a mask-like layer in sections as you lift. If used as a standalone skincare product, 1-2 pumps should be enough to cover your face and neck area. When using during a microcurrent lifting session, we recommend one pump per
- [Which Microcurrent Activator should I use ?](https://nuface-help-center.gorgias.help/en-US/which-microcurrent-activator-should-i-use-147778.md): Even though both Microcurrent Activators were designed for all skin types, we recommend using Hydrating Aqua Gel if you're looking for lightweight hydration, and using our Firming + Brightening Silk Crème if you are looking for deep hydration and
- [Can I use both Microcurrent Activators at the same time?](https://nuface-help-center.gorgias.help/en-US/can-i-use-both-microcurrent-activators-at-the-same-time-147779.md): You can absolutely select the Microcurrent Activators based on your skin concerns prior to lifting, but we do not recommend mixing or cocktailing them together. If you're hoping to customize your skincare routine even further, try one of our Super
- [Can I only use the Aqua Gel or Silk Crème with the FIX® instead of the FIX® Serum?](https://nuface-help-center.gorgias.help/en-US/can-i-only-use-the-aqua-gel-or-silk-cr%C3%A8me-with-the-fix%C2%AE-instead-of-the-fix%C2%AE-serum-147780.md): Our NuFACE FIX® Device and FIX® Serum is an unmatched, line-smoothing duo! There’s no true replacement for the FIX Serum, due to the fact we specifically designed our FIX® Serum with a formulation to truly target fine lines and wrinkles, especially
- [How does Silk Crème have sunflower seed oil when oil blocks microcurrent?](https://nuface-help-center.gorgias.help/en-US/how-does-silk-cr%C3%A8me-have-sunflower-seed-oil-when-oil-blocks-microcurrent-147781.md): It's all about the amount of oil in the formula that matters! Any lotion will have an oil as a part of an emulsion, so it is a matter of finding balance to achieve the right conductivity value. Anhydrous (water-less) formulas that are all oil/waxes
- [Do you need to shake the bottle before dispensing?](https://nuface-help-center.gorgias.help/en-US/do-you-need-to-shake-the-bottle-before-dispensing-147782.md): No need—just pump your desired amount and apply with our Clean Sweep Applicator Brush or your fingers in sections. Due to our formulation and airless pump, there's no need to shake the bottle prior to application.
- [How many treatments can I get out of each Microcurrent Activator bottle?](https://nuface-help-center.gorgias.help/en-US/how-many-treatments-can-i-get-out-of-each-microcurrent-activator-bottle-147783.md): Based on a 5x/week usage, we roughly estimate 1.69oz = 2-3 weeks, 5oz = 1.5 months, and 10oz = 2 months of usage. These are general guidelines; as you get used to using the airless actuator pump dispenser, you'll most likely start to customize the
- [Why is my Microcurrent Activator is pilling as I use it?](https://nuface-help-center.gorgias.help/en-US/why-is-my-microcurrent-activator-is-pilling-as-i-use-it-147784.md): If you are experiencing pilling while using your Microcurrent Activator, it could be due to dehydration. To increase hydration, try wetting your Clean Sweep Applicator Brush before applying your Microcurrent Activator. We also recommend using 1 pump
- [Can I work the Microcurrent Activator in my regular skincare routine even if I am not doing a treatment?](https://nuface-help-center.gorgias.help/en-US/can-i-work-the-microcurrent-activator-in-my-regular-skincare-routine-even-if-i-am-not-doing-a-treatment-147785.md): All of our Microcurrent Activators were developed as efficacious, double-duty formulas to serve as effective microcurrent conductors with efficacious skincare All of our Microcurrent Activators were developed as efficacious, double-duty formulas to
- [Where can I purchase the Microcurrent Activators?](https://nuface-help-center.gorgias.help/en-US/where-can-i-purchase-the-microcurrent-activators-147786.md): You can purchase our Microcurrent Activators on NuFACE.com and where NuFACE products are sold.
- [Are your microcurrent activators a clean formula?](https://nuface-help-center.gorgias.help/en-US/are-your-microcurrent-activators-a-clean-formula-147787.md): Both our Aqua Gel and Silk Crème are scientifically proven, clean formulas designed without parabens, mineral oil, phthalates, animal ingredients, or alcohol.
- [What can I do to make the Clean Sweep Applicator Brush last longer?](https://nuface-help-center.gorgias.help/en-US/what-can-i-do-to-make-the-clean-sweep-applicator-brush-last-longer-147788.md): To keep your Clean Sweep Applicator Brush in tip-top condition, follow these easy steps when it needs a deeper clean: 1. Wet your brush with warm water. 2. Dispense a few drops of gentle shampoo into your hand and swirl the bristles of the brush in
- [What does it mean, "more ions means more microcurrent into the skin?"](https://nuface-help-center.gorgias.help/en-US/what-does-it-mean-%22more-ions-means-more-microcurrent-into-the-skin%22-147789.md): Increasing the number of ions in the formula will definitely increase the conductivity of the microcurrent, allowing current from the device flow more easily. However, too many ions will make the formula unstable and possibly make it fall apart
- [I am interested in ordering your microcurrent activators for professional use, could you direct me with whom to contact?](https://nuface-help-center.gorgias.help/en-US/i-am-interested-in-ordering-your-microcurrent-activators-for-professional-use-could-you-direct-me-with-whom-to-contact-147790.md): Absolutely! Please see the below link to the Pro inquiry form. https://www.mynuface.com/pages/professionals https://www.mynuface.com/pages/professionals
- [Why we don’t have an “oil-free” claim on our activators](https://nuface-help-center.gorgias.help/en-US/why-we-don%E2%80%99t-have-an-%E2%80%9Coil-free%E2%80%9D-claim-on-our-activators-147791.md): During the formulation of our Microcurrent Activators, they have what is called an “oil phase” which is made up of ingredients that are either oils, waxes, butters, or oil soluble. The oils in our activators and other skincare products are perfectly
- [Can I wet my face with a water-based serum when the gel is drying during treatment](https://nuface-help-center.gorgias.help/en-US/can-i-wet-my-face-with-a-water-based-serum-when-the-gel-is-drying-during-treatment-147792.md): If you need an extra boost of hydration during your microcurrent treatment, we recommend you wet our Clean Sweep Applicator Brush with water prior to applying more Microcurrent Activator.
- [NUFACE Warranty Policy](https://nuface-help-center.gorgias.help/en-US/nuface-warranty-policy-7397379.md): All NUFACE Devices purchased through an authorized retailer include a two (2) year warranty covering any manufacturer related concerns resulting from everyday use of the product. Devices must be returned within warranty timeframe and provide proof of
- [Registering your device](https://nuface-help-center.gorgias.help/en-US/registering-your-device-7397467.md): We recommend registering your NUFACE Devices for a seamless warranty process. You will need your Device Type, Device Serial Number, & Proof of Purchase to complete registration. Register Device Here
- [How to file Warranty Claim](https://nuface-help-center.gorgias.help/en-US/how-to-file-warranty-claim-7397505.md): Please note a Return Authorization number assigned by NUFACE is required prior to returning. Warranty Replacement turnaround is up to 15 business days from date of receipt.
- [Do you offer a repair service?](https://nuface-help-center.gorgias.help/en-US/do-you-offer-a-repair-service-7400679.md): Unfortunately, we do not have a repair facility. All NUFACE Devices purchased through an authorized retailer come with a 2-year warranty from the date of purchase.
- [What is NUFACE's Return Policy?](https://nuface-help-center.gorgias.help/en-US/what-is-nufaces-return-policy-7396920.md): We offer returns for 60 days from date of purchase for all NUFACE devices* and skincare purchased through NUFACE.com. Shipping Charges are non-refundable. Attachments, Accessories, & Gift Cards are Final Sale and not eligible for return. If you purch
- [How do I return my order?](https://nuface-help-center.gorgias.help/en-US/how-do-i-return-my-order-7397036.md): Purchases directly from NUFACE are effortless to return through these steps:. Purchases made through Authorized Retailers will need to be returned through them directly.
- [When will I receive my refund?](https://nuface-help-center.gorgias.help/en-US/when-will-i-receive-my-refund-7397345.md): Once your return is received and reviewed at our warehouse, your refund will be initiated. Please allow up to 3 business days for review and 5-10 business days for funds to process, depending on your financial institution. You will receive a confirma
- [How do I purchase a replacement charger?](https://nuface-help-center.gorgias.help/en-US/how-do-i-purchase-a-replacement-charger-147799.md): Replacement Chargers are available based on device below:. Please contact our Client Experience Team at info@nuface.com with any questions regarding replacement chargers.
- [How do I purchase a replacement charger if I am located outside of the U.S.?](https://nuface-help-center.gorgias.help/en-US/how-do-i-purchase-a-replacement-charger-if-i-am-located-outside-of-the-us-147800.md): NUFACE does not currently have an adapter to charge your device outside of the U.S., however the standard non-polarized two-prong plug that comes with your device can be used with any standard travel adapter.
- [How do I clean my devices?](https://nuface-help-center.gorgias.help/en-US/how-do-i-clean-my-devices-147801.md): Slightly dampen a soft, lint-free cloth with water to wipe down after every treatment, or for a deeper clean, you can use rubbing alcohol on a clean, dry cloth to wipe down your device. Do not submerge your device in or under water.
- [TRINITY+ Attachment Fit Troubleshooting](https://nuface-help-center.gorgias.help/en-US/trinity+-attachment-fit-troubleshooting-147803.md): To ensure that the attachment is on your device correctly, please follow the simple steps below on how to remove and re-attach. I’ve also included a video link below which shows how to properly attach your attachment on. 1. Keep release button
- [How much is shipping?](https://nuface-help-center.gorgias.help/en-US/how-much-is-shipping-157816.md): We are proud to offer free standard ground shipping on orders of $125 or more, within the contiguous US. You will receive a real-time shipping quote upon checkout.
- [When will my order ship and where can I find my tracking number?](https://nuface-help-center.gorgias.help/en-US/when-will-my-order-ship-and-where-can-i-find-my-tracking-number-157819.md): Once your order has been shipped, you will receive an email confirmation with tracking information to follow your shipment in real-time. Most orders are processed within 24-72 hours of receipt, excluding weekends and holidays. If you created an accou
- [Which U.S. regions are not eligible for free shipping?](https://nuface-help-center.gorgias.help/en-US/which-us-regions-are-not-eligible-for-free-shipping-157820.md): Free Shipping is applicable for orders of $75 or more, except for the following U.S regions: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas,
- [How can I manage my delivery?](https://nuface-help-center.gorgias.help/en-US/how-can-i-manage-my-delivery-157821.md): We ship through multiple carriers. Please contact the respective carrier for assistance managing your delivery or reach out to our Client Experience Team at info@nuface.com. UPS Shipping. FedEx Shipping. OnTrac Shipping. SpeedX Shipping
- [Why is the app being discontinued?](https://nuface-help-center.gorgias.help/en-US/why-is-the-app-being-discontinued-5980715.md): We know many of our customers have enjoyed using the app as part of their treatment experience. However, after careful evaluation and consideration of overall usage trends and feedback, we made the decision to sunset the app and focus our efforts on
- [Is my NuFACE device still usable?](https://nuface-help-center.gorgias.help/en-US/is-my-nuface-device-still-usable-5980747.md): Yes. Your device will continue to function normally without the app. To ensure your device is updated so that you can access all three treatment modes:. Note that this process is only required for TRINITY and MINI + and Classic devices. FIX Microwand
- [Where can I find the App-Exclusive treatments?](https://nuface-help-center.gorgias.help/en-US/where-can-i-find-the-app-exclusive-treatments-5980716.md): While the app will no longer host guided routines, we’ve made treatment tutorials available through our website and on our YouTube channel. If you’re looking for a specific routine or need further assistance with specific treatments tailored to your
- [By discontinuing the app, how can I access the different treatment modes?](https://nuface-help-center.gorgias.help/en-US/by-discontinuing-the-app-how-can-i-access-the-different-treatment-modes-5980748.md): Prior to sunsetting the app, we released a firmware update that allows you to access all three treatment modes directly on your NUFACE Trinity+ device. To ensure your device is updated:. Note that this process is only required for TRINITY and MINI +
- [Can I still use my attachments the same way?](https://nuface-help-center.gorgias.help/en-US/can-i-still-use-my-attachments-the-same-way-5980718.md): Yes. All attachments can continue to be used exactly as before. The technology and performance of your device and attachments are not affected by the app sunset.
- [Will not having the app, affect the battery life of my device?](https://nuface-help-center.gorgias.help/en-US/will-not-having-the-app-affect-the-battery-life-of-my-device-5980717.md): No. The app does not control or impact battery performance. Your device’s battery life and charging functionality remain unchanged.
- [Will I still have visibility to “My Journey and reminders”](https://nuface-help-center.gorgias.help/en-US/will-i-still-have-visibility-to-%E2%80%9Cmy-journey-and-reminders%E2%80%9D-5980742.md): Historical tracking, including “My Journey,” are no longer accessible through the app.
- [Will my reminders disappear?](https://nuface-help-center.gorgias.help/en-US/will-my-reminders-disappear-5980720.md): Yes. While in-app reminders will no longer be available, we recommend setting recurring calendar reminders on your phone to help maintain consistency. Many clients also pair treatments with their regular skincare routine or daily habits like teeth br
- [Will the app be discontinued?](https://nuface-help-center.gorgias.help/en-US/will-the-app-be-discontinued-5980749.md): Thank you for reaching out. Yes, the NUFACE Smart App will be discontinued. We understand that many clients have enjoyed using the app’s features as part of their treatment experience. While the app is sunset, your NUFACE device will continue to func
- [If I purchased my device from the App, is the warranty still valid?](https://nuface-help-center.gorgias.help/en-US/if-i-purchased-my-device-from-the-app-is-the-warranty-still-valid-5980745.md): Yes. Your warranty remains fully valid according to the original purchase date and warranty terms. The app sunset does not impact warranty coverage.
- [Will there be a way to remove the hum when using the device?](https://nuface-help-center.gorgias.help/en-US/will-there-be-a-way-to-remove-the-hum-when-using-the-device-5980744.md): The hum is an intentional feature that guides your treatment rhythm, signaling when to glide and when to perform lift-and-hold movements during your treatment.
- [Will we be able to access our selfies?](https://nuface-help-center.gorgias.help/en-US/will-we-be-able-to-access-our-selfies-5980751.md): Selfies taken through the NuFACE app are no longer available. We had previously notified consumers to screenshot their progress as we would be removing it from the app.
- [How can I get the aesthetician experience without the app?](https://nuface-help-center.gorgias.help/en-US/how-can-i-get-the-aesthetician-experience-without-the-app-5980752.md): You can still enjoy a professional, guided experience without the app by:
- [Once the app is discontinued, how will I be able to track my progress?](https://nuface-help-center.gorgias.help/en-US/once-the-app-is-discontinued-how-will-i-be-able-to-track-my-progress-5980750.md): Thank you for reaching out! We understand how important tracking progress is. Here are a few helpful tips from our team:
- [What is the NuFACE FIX® Serum?](https://nuface-help-center.gorgias.help/en-US/what-is-the%C2%A0nuface%C2%A0fix%C2%AE%C2%A0serum-147952.md): NuFACE FIX® Line Smoothing Serum is a brightening and moisturizing serum supercharged with active ingredients to help smooth, brighten, and tighten the skin. We recommend using the FIX Serum with your FIX Line Smoothing Device to conduct microcurrent
- [How long will my NuFACE FIX® Serum last?](https://nuface-help-center.gorgias.help/en-US/how-long-will-my-nuface%C2%A0fix%C2%AE%C2%A0serum-last-147953.md): .5 oz: 30-50 treatments (roughly 1-2 months) 1 oz: 60-100 treatments (roughly 2-3 months)
- [What are the ingredients?](https://nuface-help-center.gorgias.help/en-US/what-are-the-ingredients-147954.md): Water/Aqua/Eau, Propanediol, Glycerin, Ethylene/Acrylic Acid Copolymer, Sea Silt Extract, Palmitoyl Hexapeptide-52, Palmitoyl Heptapeptide-18, N-Prolyl Palmitoyl Tripeptide-56 Acetate, Hydrolyzed Hyaluronic Acid, Adenosine, Olivine Extract, Tremella
- [Where can I use it?](https://nuface-help-center.gorgias.help/en-US/where-can-i-use-it-147955.md): FIX® Serum was formulated to be used both with your NuFACE FIX® Device or with the NuFACE Trinity® Effective Lip & Eye Attachment as your Microcurrent Activator, as well as for on-the-go touch-ups. You can apply FIX® Serum anywhere you’d like to
- [Is it clean? Is it dairy-free, gluten-free?](https://nuface-help-center.gorgias.help/en-US/is-it-clean%C2%A0is-it-dairy-free-gluten-free-147956.md): Yes, the formula is clean, dairy & gluten-free.
- [Can I use this by itself, or can I only use it with my microcurrent device?](https://nuface-help-center.gorgias.help/en-US/can-i-use-this-by-itself-or-can-i-only-use-it-with-my-microcurrent-device-147957.md): Both! Uniquely designed to be paired with NuFACE FIX® Line Smoothing Device or used alone anytime you want to brighten, tighten, and lock in moisture for a smooth finish—even over makeup!
- [Can I use it if I have sensitive skin?](https://nuface-help-center.gorgias.help/en-US/can-i-use-it-if-i-have-sensitive-skin-147958.md): FIX Serum is great for all skin types and formulated without fragrances, sulfates, and drying alcohols—only designed with completely clean ingredients.
- [What is the shelf life unopened?](https://nuface-help-center.gorgias.help/en-US/what-is-the-shelf-life-unopened-147959.md): 3 years.
- [Once opened how long is the serum effective for?](https://nuface-help-center.gorgias.help/en-US/once-opened-how-long-is-the-serum-effective-for-147960.md): 12 months once opened.
- [Can I use the FIX® Line Smoothing Serum under my eye cream?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-fix%C2%AE-line-smoothing-serum-under-my-eye-cream-147961.md): Yes, the firming Triple-Peptide Complex within the formula will help to reduce the appearance of fine lines and wrinkles for smoother, more youthful-looking skin.
- [Can I use the FIX Device without the serum?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-fix-device-without-the-serum-147962.md): We don’t recommend skimping on the serum, and here’s why: FIX Serum acts as a conductor for your treatment. Without it, the current will bounce off of the surface of the skin and won’t reach where it’s needed most. For optimal results, apply a
- [Can you use another serum to replace FIX Serum while using FIX?](https://nuface-help-center.gorgias.help/en-US/can%C2%A0you-use-another-serum-to-replace-fix%C2%A0serum-while-using-fix-147963.md): While the FIX Line Smoothing Serum is the optimal activator to use with the FIX Device, you may use our other NuFACE® Microcurrent Activators with your FIX Device to deliver the microcurrent into the skin, however, results will vary.
- [Can I place FIX Serum in my skincare fridge?](https://nuface-help-center.gorgias.help/en-US/can-i-place-fix-serum-in-my-skincare-fridge-147964.md): Yes, the FIX Serum can be placed in the fridge.
- [When do I work in using FIX Serum into my treatment?](https://nuface-help-center.gorgias.help/en-US/when-do-i-work-in-using-fix-serum-into-my-treatment-147965.md): After cleansing, use along with the NuFACE FIX® Device as an activator for microcurrent conduction or this supercharged serum can be used morning and night under your favorite eye cream or on its own for on-the-go touch-ups!
- [Which devices can I use FIX Serum with?](https://nuface-help-center.gorgias.help/en-US/which-devices-can-i-use-fix-serum-with-147966.md): We love to use our this serum with our FIX Device as a perfect line-smoothing duo or our NuFACE Trinity® Effective Lip & Eye Attachment to really target, tighten and smooth the under-eyes.
- [Can I mix FIX Serum with any of the Boosters?](https://nuface-help-center.gorgias.help/en-US/can-i-mix-fix-serum-with-any-of-the-boosters-147967.md): No, apply Boosters before using your FIX Line Smoothing Serum—do not mix Super Boosters with your Microcurrent Activator or FIX Serum.
- [Is FIX Serum FDA-cleared like the other Microcurrent Activators?](https://nuface-help-center.gorgias.help/en-US/is-fix-serum-fda-cleared-like-the-other-microcurrent-activators-147968.md): Yes, our NuFACE FIX® Serum is FDA-cleared.
- [How much should I apply to my face?](https://nuface-help-center.gorgias.help/en-US/how-much-should-i-apply-to-my-face-147969.md): We always recommend using enough to cover a treatment area in a mask-like layer.
- [Can the FIX Serum be applied with the brush?](https://nuface-help-center.gorgias.help/en-US/can-the-fix-serum-be-applied-with-the-brush-147970.md): You can apply fix serum with clean fingertips or a brush - whichever you prefer.
- [Can I use FIX Serum under or over makeup?](https://nuface-help-center.gorgias.help/en-US/can-i-use-fix-serum-under-or-over-makeup-147971.md): Yes! It’s great as a Microcurrent Activator or for touch-ups throughout the day to instantly brighten and refresh skin.
- [Should the Trinity® Device vibrate?](https://nuface-help-center.gorgias.help/en-US/should-the-trinity%C2%AE-device-vibrate-147875.md): The Trinity does not vibrate or contract the muscles. Microcurrent technology gently stimulates the facial muscles with low-level electrical current.
- [How many Microamps does the Trinity® Device have?](https://nuface-help-center.gorgias.help/en-US/how-many-microamps-does-the-trinity%C2%AE-device-have-147876.md): The NuFACE Trinity® provides a range of microamp (uA) intensity levels from Low: 70 uA, Medium: 200 uA, to High: 335 uA. We recommend beginning on the highest setting and adjusting to a lower-intensity setting as necessary. Remember, microcurrent
- [What is the NUFACE Trinity® power supply?](https://nuface-help-center.gorgias.help/en-US/what-is-the-nuface-trinity-power-supply-147877.md): The NUFACE Trinity Device power supply accommodates 100-240vac, 50/60Hz which is compatible in most countries. The Trinity comes with a non-polarized two-prong plug. A plug adapter may be required for certain countries, but a converter is not require
- [What are the treatment areas for the Trinity® Device?](https://nuface-help-center.gorgias.help/en-US/what-are-the-treatment-areas-for-the-trinity%C2%AE-device-147878.md): Our Trinity® Device can be used to treat the neck, cheeks, and forehead. Additional attachments are also available to help target smaller areas like the eyes and lips (Effective Lip & Eye Attachment), as well as targeting full-face wrinkles with red
- [Is it safe to use my Trinity® Device while undergoing electrolysis?](https://nuface-help-center.gorgias.help/en-US/is-it-safe-to-use-my-trinity%C2%AE-device-while-undergoing-electrolysis-147879.md): Yes—you can use our Trinity® Facial Toning, Effective Lip & Eye, Wrinkle Reducer, Mini and FIX® Devices during electrolysis treatments. However, we do not recommend using your NuFACE® Devices over swollen, inflamed, infected, or open skin eruptions
- [Can I use the NUFACE Trinity® on the neck?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-nuface-trinity-on-the-neck-147880.md): Trinity® is ideal to lift and tone the neck. Be sure to focus your treatment on the sides of the neck and jawline, avoiding the midsection of the neck.
- [Treatment tips and steps for using the Trinity® Device?](https://nuface-help-center.gorgias.help/en-US/treatment-tips-and-steps-for-using-the-trinity%C2%AE-device-147881.md): Open the NuFACE Smart App and select desired treatment to follow along step-by-step: PREP: Cleanse skin with an oil-free cleanser like NuFACE Prep-N-Glow Facial Towelettes. BOOST: Massage 3-5 drops of your favorite NuFACE Super Booster into clean
- [How do I reset the Trinity device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-reset-the-trinity-device-147882.md): If the serial number on your device starts with P or RO, we recommend resetting. You can find the reset instructions by clicking on the following link: Resetting your NuFACE Trinity Devicehttps://www.mynuface.com/pages/device-care. If you have a
- [Can I use my Trinity® Device 2 x a day?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-trinity%C2%AE-device-2-x-a-day-147883.md): NuFACE Facial Toning Devices are safe and gentle enough for everyday use, either morning or night. We recommend using your Trinity Device 5 days/week, for 5-20 minutes per treatment for best results. You'll likely see some results after the first
- [Should I be using my NUFACE® Device on the highest level?](https://nuface-help-center.gorgias.help/en-US/should-i-be-using-my-nuface-device-on-the-highest-level-147884.md): Our NUFACE Trinity® Device offers a variety of microamp intensity levels, ranging from low to highest level, which is 335 uA. It's suggested to start on the highest setting and adjust to a lower intensity as needed.Please note that microcurrent is vi
- [Will the NUFACE Trinity® with Facial Trainer reduce my double-chin?](https://nuface-help-center.gorgias.help/en-US/will-the-nuface-trinity%C2%A0with-facial-trainer-reduce-my-double-chin-147885.md): The Trinity device is ideal for lifting and toning the neck and adding definition to the jawline for a more sculpted appearance. For step-by-step treatment tutorials, download the NUFACE Smart App!
- [Where is the serial number located on the Trinity Device?](https://nuface-help-center.gorgias.help/en-US/where-is-the-serial-number-located-on-the-trinity-device-842421.md): You can find your serial number by removing the attachment at the top of your Trinity Device. The serial number will be located on the top of the device next to the gold connector plate.
- [What are the treatment areas for the Mini Device?](https://nuface-help-center.gorgias.help/en-US/what-are-the-treatment-areas-for-the-mini-device-147806.md): The NUFACE Mini Device is ideal for treating large areas of the face and neck, like the jawline, jowls, cheeks, and forehead. When using the Mini to tone and contour the neck area, be sure to avoid the midsection of the neck.
- [Can I use the Mini Device on the neck area?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-mini-device-on-the-neck-area-147807.md): The NUFACE Mini Device is ideal for treating the neck and jawline. When using the Mini to tone and contour the neck area, be sure to avoid the midsection of the neck.
- [Can you use the Mini Device on lips & eyes or do you have to use the Effective Lip & Eye Attachment or FIX® Device?](https://nuface-help-center.gorgias.help/en-US/can-you-use-the-mini-device-on-lips-&-eyes-or-do-you-have-to-use-the-effective-lip-&-eye-attachment-or-fix%C2%AE-device-147808.md): The Mini was designed to treat the large, linear muscles of the face and neck, like the jawline and jowls, cheeks, and forehead. The muscles surrounding the eyes and lips are delicate, circular muscles and require more precise, gentle microcurrent
- [How many times per week can I use the Mini device?](https://nuface-help-center.gorgias.help/en-US/how-many-times-per-week-can-i-use-the-mini-device-147809.md): NuFACE Facial Toning Devices are safe and gentle enough for everyday use, either morning or night. We recommend using your Mini Device 5 days/week, for 5-20 minutes per treatment for best results. You'll likely see some results after the first
- [Does the Mini Device have a timing system?](https://nuface-help-center.gorgias.help/en-US/does-the-mini-device-have-a-timing-system-147810.md): The Mini automatically turns off after 5 minutes to perfectly time your 5-Minute Facial-Lift®! If you haven't completed your lifting session, you can simply turn it back on to finish.
- [How do I care for my Mini Device?](https://nuface-help-center.gorgias.help/en-US/how-do-i-care-for-my-mini-device-147811.md): CARING FOR YOUR MINI DEVICE CLEANING: Use a slightly damp, soft, lint-free cloth with water or rubbing alcohol to clean your device after every treatment. Do not immerse device in water at any time. CHARGING: Before first use, charge your Mini Device
- [How can I switch between intensity levels on my Mini Device?](https://nuface-help-center.gorgias.help/en-US/how-can-i-switch-between-intensity-levels-on-my-mini-device-147812.md): Our NUFACE Mini Device offers a variety of microamp intensity levels, ranging from Low to Highest level which is 335 uA. It's suggested to start on the highest setting and adjust to a lower intensity as needed.Please note that microcurrent is virtual
- [What is the Mini Device voltage / power supply?](https://nuface-help-center.gorgias.help/en-US/what-is-the-mini-device-voltage--power-supply-147813.md): The NUFACE Mini Device power supply accommodates 100-240vac, 50/60Hz which is compatible in most countries. The device comes with a non-polarized two-prong plug; a plug adapter may be required for certain countries.
- [How many microamps does the Mini Device have?](https://nuface-help-center.gorgias.help/en-US/how-many-microamps-does-the-mini-device-have-147814.md): Our NUFACE Mini Device offers a variety of microamp intensity levels, ranging from Low to Highest level which is 335 uA. It's suggested to start on the highest setting and adjust to a lower intensity as needed.Please note that microcurrent is virtua
- [Should I be using my NUFACE® Device on the highest level?](https://nuface-help-center.gorgias.help/en-US/should-i-be-using-my-nuface-device-on-the-highest-level-147815.md): Our NuFACE Trinity® and Mini provide 3 to 5 settings with intensity ranges of microcurrent (uA) from Low: 70 uA, Medium: 200, to High: 335 uA. Minimum Intensity is shown by the 2 left lights; medium intensity is shown when 3 lights illuminate
- [Can I use my Mini device 2 x a day?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-mini-device-2-x-a-day-147816.md): NuFACE Facial Toning Devices are safe and gentle enough for everyday use, either morning or night. We recommend using your Mini Device 5 days/week, for 5-20 minutes per treatment for best results. You'll likely see some results after the first
- [Where is the serial number located on the Mini Device?](https://nuface-help-center.gorgias.help/en-US/where-is-the-serial-number-located-on-the-mini-device-842422.md): The serial number on your Mini Device is located at the bottom of your device, next to the charging port.
- [Is the FIX® Device safe for the eye area?](https://nuface-help-center.gorgias.help/en-US/is-the-fix%C2%AE-device-safe-for-the-eye-area-147755.md): The FIX® Device is ideal for under the eyebrow, crow's feet, and under-eye area, but not directly on the eyelid.
- [Does the FIX® Device offer long-term benefits?](https://nuface-help-center.gorgias.help/en-US/does-the-fix%C2%AE-device-offer-long-term-benefits-147756.md): The FIX® Device delivers a gentle dose of microcurrent to the surface layer of the skin to instantly blur fine lines and wrinkles, but will not provide long-term toning. For deeper, long-term transformation, we recommend using the NuFACE Trinity or
- [Does the FIX® Device help with puffiness?](https://nuface-help-center.gorgias.help/en-US/does-the-fix%C2%AE-device-help-with-puffiness-147757.md): The Trinity® with the Effective Lip & Eye Attachment helps to tighten and firm the under-eye area for long-term, facial muscle training, while the FIX® Device plumps and softens lines or puffiness in just 3 minutes! Pro Tip: Use the FIX® in
- [Whats the difference between the FIX® Device and the Effective Lip & Eye Attachment?](https://nuface-help-center.gorgias.help/en-US/whats-the-difference-between-the-fix%C2%AE-device-and-the-effective-lip-&-eye-attachment-147758.md): The Effective Lip & Eye Attachment targets the facial muscles around the eye and lip areas to help tone and lift, while the FIX® Device targets surface layer fine lines and wrinkles on the skin. FIX® isn't meant to replace the ELE Attachment, but it
- [What's the difference between using FIX Vs Skin tightening app exclusive treatment?](https://nuface-help-center.gorgias.help/en-US/whats-the-difference-between-using-fix-vs-skin-tightening-app-exclusive-treatment-752789.md): FIX Device uses 8.3 hertz and 200 uA, for specific use around the more delicate hard to reach regions of the face. Our FIX Device smaller spheres are precisely spaced to superficially focus on flooding microcurrent energy at the surface of the skin,
- [Why do I need the FIX® Device if I already have the Trinity® & Effective Lip & Eye Attachment attachment?](https://nuface-help-center.gorgias.help/en-US/why-do-i-need-the-fix%C2%AE-device-if-i-already-have-the-trinity%C2%AE-&-effective-lip-&-eye-attachment-attachment-147759.md): The Effective Lip & Eye Attachment targets the facial muscles around the eye and lip areas to help tone and lift, while the FIX® Device targets surface layer fine lines and wrinkles on the skin. FIX® isn't meant to replace the ELE Attachment, but it
- [Can I use my FIX® Device and NUFACE® Device on the same day?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-fix-device-and-nuface-device-on-the-same-day-147760.md): Absolutely, your FIX® device is the perfect finishing step to your NUFACE Trinity®, Mini, or Smart Device treatment!
- [How long does a FIX® treatment take?](https://nuface-help-center.gorgias.help/en-US/how-long-does-a-fix%C2%AE-treatment-take-147761.md): The NUFACE FIX® Device is clinically shown to firm, smooth, and tighten fine lines and wrinkles in just 3 minutes. For a full FIX® treatment, we recommend 3 minutes per eye, 3 minutes on the forehead, and 3 minutes for your upper and lower lip, for a
- [How many days a week can you use the FIX® Device?](https://nuface-help-center.gorgias.help/en-US/how-many-days-a-week-can-you-use-the-fix%C2%AE-device-147762.md): The FIX® Device is gentle enough to use every day for 3-minute treatments, but no more than twice daily on the same treatment area.
- [Can I use my FIX® Device over makeup?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-fix%C2%AE-device-over-makeup-147763.md): We recommend using your FIX® Device on clean, dry skin with the FIX® Line Smoothing Serum for best results.
- [Can the FIX® cause headaches or migraines?](https://nuface-help-center.gorgias.help/en-US/can-the-fix%C2%AE-cause-headaches-or-migraines-147764.md): Microcurrent devices have not been shown to cause headaches or migraines.
- [Does the FIX® vibrate?](https://nuface-help-center.gorgias.help/en-US/does-the-fix%C2%AE-vibrate-147765.md): The FIX® features an gentle hum for a calming treatment experience. A pulsing sensation indicates battery power. Three rapid pulses signal low battery power, and the device needs to be charged. One or two long pulses signal that the device is still
- [What is the FIX® device battery info?](https://nuface-help-center.gorgias.help/en-US/what-is-the-fix%C2%AE-device-battery-info-147766.md): The FIX battery is one cell per pack, so both the 1g and 2g limits apply. In any case, its Li content is far below both required limits.
- [How to troubleshoot FIX®?](https://nuface-help-center.gorgias.help/en-US/how-to-troubleshoot-fix%C2%AE-147767.md): If you're experiencing issues with your FIX Device, try plugging your device into a different wall outlet in your house using a 5-Volt plug or into a computer USB port and let your device charge for 4 hours. If you are still experiencing trouble
- [My FIX device keeps pulsing while I am using it. What do these pulses mean?](https://nuface-help-center.gorgias.help/en-US/my-fix-device-keeps-pulsing-while-i-am-using-it-what-do-these-pulses-mean-147768.md): A pulsing sensation indicates battery power. Three rapid pulses signal low battery power, and the device needs to be charged. One or two long pulses signal that the device is still connected to the charging cable, and the device needs to be
- [I have sensitive skin - can I use IonPlex Mist?](https://nuface-help-center.gorgias.help/en-US/i-have-sensitive-skin---can-i-use-ionplex-mist-240734.md): Supercharged IonPlex Mist is suitable for all skin types and can be used with microcurrent treatment or as a stand-alone facial mist. Use before your lift to prep skin, during your microcurrent treatment to amplify hydration and enhance lifting
- [What's the difference between IonPlex Mist and the old NuFACE spray?](https://nuface-help-center.gorgias.help/en-US/whats-the-difference-between-ionplex-mist-and-the-old-nuface-spray-240735.md): Supercharged IonPlex Facial Mist is expertly formulated to enhance your microcurrent treatment with clean, aesthetician-selected ingredients. Proprietary IonPlex blend supercharges microcurrent results with a precise concentration of ions and glacial
- [Should I use IonPlex Mist before or after treatment?](https://nuface-help-center.gorgias.help/en-US/should-i-use-ionplex-mist-before-or-after-treatment-240736.md): This ultra-fine, 3-in-1 facial mist is ideal before, during, and after microcurrent treatment. Use before your treatment to prep for microcurrent lifting, during treatment to supercharge hydration and enhance your lift, or after your lift any time
- [Is IonPlex Mist oil-free? Fragrance-free?](https://nuface-help-center.gorgias.help/en-US/is-ionplex-mist-oil-free-fragrance-free-240737.md): Yes - Supercharged IonPlex Mist is formulated without oil or added fragrance. You will experience a light, spa-like aromatherapy experience from the natural ingredients found in IonPlex Mist.
- [Does the fragrance linger after application? I am sensitive to fragrances](https://nuface-help-center.gorgias.help/en-US/does-the-fragrance-linger-after-application-i-am-sensitive-to-fragrances-240738.md): No, Rest assured the fragrance will dissipate upon application. As an alternative, feel free to mist directly into your hands and press into the skin versus misting directly over the face and neck.
- [Are the ingredients cruelty free?](https://nuface-help-center.gorgias.help/en-US/are-the-ingredients-cruelty-free-240739.md): NuFACE® products do not contain animal-derived ingredients and are cruelty-free, meaning they are not tested on animals.
- [Is it safe for acne-prone skin?](https://nuface-help-center.gorgias.help/en-US/is-it-safe-for-acne-prone-skin-240740.md): Supercharged IonPlex Mist is suitable for all skin types - even acne-prone skin.
- [Which devices can I use the mist with?](https://nuface-help-center.gorgias.help/en-US/which-devices-can-i-use-the-mist-with-240741.md): Use Supercharged IonPlex Mist to enhance your lifting treatment with any NuFACE Microcurrent Device and Microcurrent Activator, or alone as a hydration-boosting skin treatment. IonPlex Mist enhances your microcurrent treatment, but is not a conductor
- [What is IonPlex Mist for? How should I use in my routine?](https://nuface-help-center.gorgias.help/en-US/what-is-ionplex-mist-for-how-should-i-use-in-my-routine-240742.md): Supercharged IonPlex Mist is a multitasking skincare superhero that boosts hydration and enhances microcurrent treatment. Use it to: -Tone and prepare skin for microcurrent treatment -Supercharge hydration over microcurrent activator during treatment
- [What sizes will the mist come in?](https://nuface-help-center.gorgias.help/en-US/what-sizes-will-the-mist-come-in-240743.md): Only 1 size (5oz), the travel size won't be for sale to clients
- [How many uses will I get from one bottle? How much should I apply to my face?](https://nuface-help-center.gorgias.help/en-US/how-many-uses-will-i-get-from-one-bottle-how-much-should-i-apply-to-my-face-240744.md): This depends on how often you use your IonPlex Mist. Typically, a few sprays are all you need for the whole face and neck. Simply mist over the face and neck until skin is moist before or during treatment, or mist a light layer on skin for a midday
- [Can it be used on other areas of the body?](https://nuface-help-center.gorgias.help/en-US/can-it-be-used-on-other-areas-of-the-body-240745.md): Yes, Supercharged IonPlex Mist deeply hydrates the skin prior to body lotion or cream for enhanced hydration. You can also use IonPlex Mist to boost hydration before or during microcurrent treatment with the NuBODY Toning Device.
- [What are the active ingredients in IonPlex Mist?](https://nuface-help-center.gorgias.help/en-US/what-are-the-active-ingredients-in-ionplex-mist-240746.md): IONPLEX® a precise concentration of ions and glacial water ensures optimal microcurrent treatment efficacy. HYALURONIC ACID attracts and holds up to 1000 times its weight in water to help skin look visibly plumper and more hydrated. NIACINAMIDE
- [What is the shelf life of the IonPlex Mist both opened and unopened?](https://nuface-help-center.gorgias.help/en-US/what-is-the-shelf-life-of-the-ionplex-mist-both-opened-and-unopened-240747.md): Use within 12 months as indicated on the packaging icon. Shelf stable 2 years.
- [Can I store the Mist in my Beauty Fridge?](https://nuface-help-center.gorgias.help/en-US/can-i-store-the-mist-in-my-beauty-fridge-240748.md): Yes, please be sure to shake well before use
- [Is IonPlex Mist an activator?](https://nuface-help-center.gorgias.help/en-US/is-ionplex-mist-an-activator-240749.md): Supercharged IonPlex Mist enhanced microcurrent treatment by deeply hydrating skin with IonPlex, but it's not a Microcurrent Activator. Be sure to use an Activator to conduct microcurrent from your device deep down to skin and facial muscles, and
- [Can I use the mist with the Booster?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-mist-with-the-booster-240750.md): Yes
- [Can I use the mist with the Activator?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-mist-with-the-activator-240751.md): Yes
- [Can I use the mist with FIX Serum?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-mist-with-fix-serum-240752.md): Yes
- [Can I use the mist with FIX Device?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-mist-with-fix-device-240753.md): Yes, used in conjunction with Microcurrent Activator or FIX Serum.
- [Can I use the mist with my daily moisturizer or sunscreen?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-mist-with-my-daily-moisturizer-or-sunscreen-240754.md): Yes
- [Can I spray the mist directly on my NuFACE Device?](https://nuface-help-center.gorgias.help/en-US/can-i-spray-the-mist-directly-on-my-nuface-device-240755.md): No, lightly mist Supercharged IonPlex® Mist over skin to hydrate and prep skin for your microcurrent treatment. Shake well before use.
- [Do you need to shake the bottle before use?](https://nuface-help-center.gorgias.help/en-US/do-you-need-to-shake-the-bottle-before-use-240756.md): Yes, shake well before use
- [Can I spray IonPlex Mist under or over makeup?](https://nuface-help-center.gorgias.help/en-US/can-i-spray-ionplex-mist-under-or-over-makeup-240757.md): Yes! Use before makeup for a boost of hydration and througout the day over makeup as needed to refresh skin.
- [Can I use the mist as a makeup setting spray?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-mist-as-a-makeup-setting-spray-240758.md): Makeup setting sprays use polymers or alcohol to keep your makeup from budging. Supercharged IonPlex Mist provides lightweight hydration perfect for before and/or over makeup, but will not 'set' makeup like a makeup setting spray with alcohol or
- [Is IonPlex Mist formula clean?](https://nuface-help-center.gorgias.help/en-US/is-ionplex-mist-formula-clean-240759.md): Yes! IonPlex Mist is formulated without parabens, sulfates, phthalates, formaldehydes, mineral oil, animal ingredients, alcohol, or added fragrances.
- [Is the packaging sustainable?](https://nuface-help-center.gorgias.help/en-US/is-the-packaging-sustainable-240760.md): Yes. IonPlex Mist comes in a recyclable glass bottle - be sure to remove cap and pump before recycling!
- [Can I use the mist before the TWR therapy treatment?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-mist-before-the-twr-therapy-treatment-240761.md): Yes, once fully absorbed into the skin
- [What are the ingredients in the Super Boosters?](https://nuface-help-center.gorgias.help/en-US/what-are-the-ingredients-in-the-super-boosters-147827.md): Both of our Ionized Super Boosters have completely clean ingredients, with super powerful benefits. See below! Super Antioxidant Booster • Superfruit Blend (Blueberry, Wolfberry, & Cranberry) helps promote skin detoxification • Green Tea Extract
- [Is the Super Booster formula oil-free?](https://nuface-help-center.gorgias.help/en-US/is-the-super-booster-formula-oil-free-147828.md): Every emulsion will have what is called “an oil phase�� which is made up of ingredients that are either oils, waxes, butter, or oil soluble (water-hating/repelling). It’s all about the perfect balance that we achieve with our formulations to set an
- [Can I use the booster before my NuFACE® treatment?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-booster-before-my-nuface%C2%AE-treatment-147829.md): Yes, using Super Boosters before you apply your Microcurrent Activator will enhance your microcurrent treatment. Be sure to cleanse your face before applying your booster.
- [Can I use the booster serum at night before bed?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-booster-serum-at-night-before-bed-147830.md): Yes—you can absolutely use the booster serums day and/or night!
- [Can I use the boosters every day?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-boosters-every-day-147831.md): Yes, the boosters can be used daily, morning and night.
- [Can I mix the booster with any of my skincare or your skincare?](https://nuface-help-center.gorgias.help/en-US/can-i-mix-the-booster-with-any-of-my-skincare-or-your-skincare-147832.md): Our Ionized Super Boosters can be mixed or cocktailed together to customize your skincare routine prior to applying your Microcurrent Activator then lift with your favorite NuFACE Device. Follow your microcurrent treatment with your regular regimen
- [Are the Boosters FDA-cleared like the Microcurrent Activators?](https://nuface-help-center.gorgias.help/en-US/are-the-boosters-fda-cleared-like-the-microcurrent-activators-147833.md): Our boosters are not FDA-cleared. Since our Ionized Super Boosters are cosmetic products that are not designed to be paired directly for use with our microcurrent devices, unlike our Microcurrent Activators which are paired with the NuFACE Device to
- [Which Ionized Super Booster is best for me?](https://nuface-help-center.gorgias.help/en-US/which-ionized-super-booster-is-best-for-me-147834.md): Super Antioxidant Booster is an antioxidant-rich booster that shields skin against potential damage caused by blue light and other environmental aggressors while leaving your skin instantly looking tighter, brighter, and smooth. Super Peptide Booster
- [How long will my Booster last?](https://nuface-help-center.gorgias.help/en-US/how-long-will-my-booster-last-147835.md): Based on an average of 3 drops per use, your Ionized Super Booster should last at least one month. However, this depends on your own unique usage habits and frequency.
- [How many booster drops should I apply to my face?](https://nuface-help-center.gorgias.help/en-US/how-many-booster-drops-should-i-apply-to-my-face-147836.md): We recommend you apply 3-5 drops per use for full-face coverage.
- [What is the number of treatments per booster?](https://nuface-help-center.gorgias.help/en-US/what-is-the-number-of-treatments-per-booster-147837.md): You can enjoy treatments with our Boosters for 60-90 days (or 129-215 treatments) depending on if you use 3-5 drops when applying. Enjoy!
- [Can the Booster be placed in the fridge?](https://nuface-help-center.gorgias.help/en-US/can-the-booster-be-placed-in-the-fridge-147838.md): Yes, our Ionized Super Boosters can be placed in the fridge for a cool, refreshing application!
- [Can the Booster be applied with the brush?](https://nuface-help-center.gorgias.help/en-US/can-the-booster-be-applied-with-the-brush-147839.md): Since these formulas are super concentrated, we want you to get the most out of every drop— sometimes product can get lost in the bristles of an application brush. We recommend you using your fingertips to apply our Ionized Boosters.
- [However, we do not recommend blending our Vita-C Booster with any non-NuFACE serums. This will decrease the formulation’s targeted benefits to help diminish discoloration and sun-spots.](https://nuface-help-center.gorgias.help/en-US/however-we-do-not-recommend-blending-our-vita-c-booster-with-any-non-nuface-serums-this-will-decrease-the-formulation%E2%80%99s-targeted-benefits-to-help-diminish-discoloration-and-sun-spots-147840.md): Yes, you can layer and super-boost your routine by mixing them together for clients who are time compressed or don't have specific skin concerns. However, for best results target skin concerns head-on—we recommend that our clients use each Super
- [Will there be one specific for sensitive skin?](https://nuface-help-center.gorgias.help/en-US/will-there-be-one-specific-for-sensitive-skin-147842.md): Our Super Booster serums are great for all skin types and are formulated without sulfates and drying alcohols, and are only designed with completely clean ingredients to keep even sensitive skin super happy!
- [Are the boosters Clean at Sephora?](https://nuface-help-center.gorgias.help/en-US/are-the-boosters-clean-at-sephora-147843.md): Yes, our Ionized Super Boosters are formulated to be Clean at Sephora!
- [Which Super Booster is better for acne prone skin?](https://nuface-help-center.gorgias.help/en-US/which-super-booster-is-better-for-acne-prone-skin-147844.md): Our Super Peptide Booster could help assist in the prevention of scarring since our peptides help to build and restructure collagen. However, we always recommend consulting with your dermatologist before using any new skincare products if you have
- [Can I mix the boosters together?](https://nuface-help-center.gorgias.help/en-US/can-i-mix-the-boosters-together-147845.md): You can either use our Super Ionized Boosters individually for your unique skin concerns or mixed together to customize and simplify your skincare regimen.
- [Can I mix the boosters with the microcurrent activator?](https://nuface-help-center.gorgias.help/en-US/can-i-mix-the-boosters-with-the-microcurrent-activator-147846.md): No, the boosters should be applied separately. If you’re looking to add Super Booster serums into your routine, we recommend applying them prior to your Microcurrent Activator. Hope this helps!
- [Can the booster replace my microcurrent activator?](https://nuface-help-center.gorgias.help/en-US/can-the-booster-replace-my-microcurrent-activator-147847.md): No, the NuFACE Super Boosters do not replace the NuFACE® Microcurrent Activators. Activators are an essential part of your microcurrent routine, as they conduct microcurrent from your device down to the facial muscles, whereas Super Booster serums
- [Should or could I use my super booster without my microcurrent device?](https://nuface-help-center.gorgias.help/en-US/should-or-could-i-use-my-super-booster-without-my-microcurrent-device-147848.md): You can fully customize your routine by using Super Booster serums as a standalone booster-serum treatment or prior to Microcurrent Activator to enhance and prolong treatment results! For best results, you should incorporate our Super Boosters into
- [Can I use the booster with my TRINITY/MINI/FIX device?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-booster-with-my-trinityminifix-device-147849.md): Our Ionized Super Boosters can be applied on a cleansed face prior to applying your activator, but cannot be used alone with the device. We designed these Super Boosters specifically to be used before your Microcurrent Activator to help enhance your
- [Can I use the super booster on my hands/neck/decollete? How much should I use if I want to cover those areas?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-super-booster-on-my-handsneckdecollete-how-much-should-i-use-if-i-want-to-cover-those-areas-147850.md): A few drops on back of hands, neck, and décolleté daily will give you the nourishing benefits skin craves.
- [Is the Super Booster packaging sustainable?](https://nuface-help-center.gorgias.help/en-US/is-the-super-booster-packaging-sustainable-147851.md): We are proud to say that all of the packaging for our Super Boosters are completely sustainable and recyclable (except for the rubber stopper on the dropper). See below: a. Glass bottle with dropper—100% recyclable b. FSC approved carton—made from
- [Are the Super Boosters considered to be vegan/cruelty free?](https://nuface-help-center.gorgias.help/en-US/are-the-super-boosters-considered-to-be--vegancruelty-free-147852.md): All NuFACE® products are formulated to be cruelty-free and do not contain animal-derived ingredients.
- [Do you need to shake the booster bottle before dispensing?](https://nuface-help-center.gorgias.help/en-US/do-you-need-to-shake-the-booster-bottle-before-dispensing-147853.md): No need to shake before use.
- [The Booster is pilling on my skin, what do I do?](https://nuface-help-center.gorgias.help/en-US/the-booster-is-pilling-on-my-skin-what-do-i-do-147854.md): You may be experiencing pilling because of too much product—we recommend reducing the amount you're applying.
- [Can the boosters be used under makeup?](https://nuface-help-center.gorgias.help/en-US/can-the-boosters-be-used-under-makeup-147855.md): Yes, you can totally use our Ionized Super Boosters under makeup!
- [Can I use the boosters before/after sunscreen?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-boosters-beforeafter-sunscreen-147856.md): Yes, you can use our Ionized Super Boosters with your sunscreen/SPF products. We recommend applying the boosters as you would a serum. Sunscreen should be your last and final step in your skincare routine and applied on top of the boosters.
- [Can I add the boosters into my moisturizer?](https://nuface-help-center.gorgias.help/en-US/can-i-add-the-boosters-into-my-moisturizer-147857.md): You absolutely can mix our Ionized Boosters into your daily moisturizer. We love this idea for simplifying your skincare routine.
- [Where can I review the full Booster ingredient listings?](https://nuface-help-center.gorgias.help/en-US/where-can-i-review-the-full-booster-ingredient-listings-147858.md): You can view the full ingredient listings on NuFACE.com! Super Peptide Booster: https://bit.ly/3iizPUn Super Antioxidant Booster: https://bit.ly/2Y61AbU Super Vita-C Booster: bit.ly/3PXbPoB
- [Should I discontinue using my current serum?](https://nuface-help-center.gorgias.help/en-US/should-i-discontinue-using-my-current-serum-147859.md): No need to—our Super Boosters were designed to be applied with your routine to add extra nourishing benefits and enhance your treatments! We recommend using other serums after lifting with your NuFACE Device, so they do not interfere with the
- [What’s the difference between a your Vitamin C serum vs another brand’s?](https://nuface-help-center.gorgias.help/en-US/what%E2%80%99s-the-difference-between-a-your-vitamin-c-serum-vs-another-brand%E2%80%99s-147860.md): Unlike other serums and boosters, our Vita-C Booster is oil-free and formulated with active ions helping to enhance your microcurrent treatment when used BEFORE Microcurrent Activator. This Vita-C Booster also helps you to fully customize your
- [Is the Vita-C Booster used in the morning or evening?](https://nuface-help-center.gorgias.help/en-US/is-the-vita-c-booster-used-in-the-morning-or-evening-147861.md): You can absolutely use either Vita-C whatever time you prefer! There’s no difference between applying it morning or night, just as long as you’re using it daily to promote an even tone and diminish discoloration—you can even use 2X daily, if needed!
- [Why did NuFACE create these booster serums?](https://nuface-help-center.gorgias.help/en-US/why-did-nuface-create-these-booster-serums-147862.md): We wanted to boost your skin even further than your Facial-Lift. By adding these Ionized Super Boosters into your routine, you feed skin the nurtrients it needs to prevent damage from environmental aggressors such as blue light and help with signs of
- [What skin types is each booster for?](https://nuface-help-center.gorgias.help/en-US/what-skin-types-is-each-booster-for-147863.md): All of our Ionized Super Boosters were specifically designed for all skin types.
- [Where do booster serums fit in my routine? Should I use them in the morning, evenings or both?](https://nuface-help-center.gorgias.help/en-US/where-do-booster-serums-fit-in-my-routine-should-i-use-them-in-the-morning-evenings-or-both-147864.md): You can use them both morning and night if you would like to. When using prior to lifting, a Microcurrent Activator must be applied before you start using your NuFACE® Device.
- [Is there reason to have all 3 Super Boosters?](https://nuface-help-center.gorgias.help/en-US/is-there-reason-to-have-all-3-super-boosters-147865.md): We love to cocktail our Super Boosters together for powerful benefits or use each when our skin is craving something specific—each booster targets different skin concerns and enhances your microcurrent treatment. • If you have all 3, what’s the
- [What is the difference between the Vita-C boosters and the other two Super Boosters?](https://nuface-help-center.gorgias.help/en-US/what-is-the-difference-between-the-vita-c-boosters-and-the-other-two-super-boosters-147866.md): We made all of our Super Boosters for specific targeted treatments for your needs. • Vita-C vs Antioxidant Super Antioxidant Booster is a preventative booster, defending skin against 98% of oxidative stress caused by blue light and other
- [Can I mix the Vita-C booster with my other non-NuFACE® serums? Skincare?](https://nuface-help-center.gorgias.help/en-US/can-i-mix-the-vita-c-booster-with-my-other-non-nuface%C2%AE-serums-skincare-147867.md): We do not recommend blending our Vita-C Booster with any non-NuFACE serums. This will decrease the formulation’s targeted benefits to help diminish discoloration and sun-spots.
- [How quickly can you see and/or feel results from using the super boosters?](https://nuface-help-center.gorgias.help/en-US/how-quickly-can-you-see-andor-feel-results-from-using-the-super-boosters-147868.md): You will notice an immediate, dewy glow and enhanced hydration - but be aware that long-term transformation comes over time with consistent use! You should expect to see visible results between 6-12 weeks.
- [What is the Super Peptide and the Super Anti-oxidant Boosters shelf life unopened?](https://nuface-help-center.gorgias.help/en-US/what-is-the-super-peptide-and-the-super-anti-oxidant-boosters-shelf-life-unopened-147869.md): Our Super Ionized Boosters are shelf-stable for 3 years if unopened at room temperature.
- [What is the shelf-life of the Vita-C Booster unopened?](https://nuface-help-center.gorgias.help/en-US/what-is-the-shelf-life-of-the-vita-c-booster-unopened-147870.md): Unopened shelf-life of our Vita-C Booster is 2 years—always check the date on the bottom of the bottle!
- [Once opened how long is the Booster effective for?](https://nuface-help-center.gorgias.help/en-US/once-opened-how-long-is-the-booster-effective-for-147871.md): Each Ionized Booster is effective for about 12 months.
- [Does the Super Vita-C Booster help with blemishes and sun-spots?](https://nuface-help-center.gorgias.help/en-US/does-the-super-vita-c-booster-help-with-blemishes-and-sun-spots-147872.md): Yes, the Super Vita-C Booster is formulated to reduce discoloration and sun-spots and promote an even skin tone. Hope this helps!
- [Does the Super Vita-C have a scent?](https://nuface-help-center.gorgias.help/en-US/does-the-super-vita-c-have-a-scent-147873.md): Yes, it is a very light citrus scent that will dissipate upon application.
- [Do the Super Boosters contain a fragrance?](https://nuface-help-center.gorgias.help/en-US/do-the-super-boosters-contain-a-fragrance-147874.md): All Super Booster serums are formulated without added fragrance.
- [Should I use Power Patches before or after microcurrent treatment?](https://nuface-help-center.gorgias.help/en-US/should-i-use-power-patches-before-or-after-microcurrent-treatment-663535.md): Power Patches are your MVP – most versatile patches – and can be used multiple ways including before OR after your treatment. +Use solo to brighten, tighten, and hydrate under eyes – anytime, anywhere. +Pair with your FIX treatment to supercharge y
- [Can I use my Classic FIX Device directly over the Power Patches?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-classic-fix-device-directly-over-the-power-patches-663537.md): Conductivity tests have shown that Power Patches effectively distribute microcurrent throughout the entire patch, making your FIX device and Power Patches a powerful pair for supercharged under eye results. When using Power Patches with your device,
- [Can I sleep with Power Patches on?](https://nuface-help-center.gorgias.help/en-US/can-i-sleep-with-power-patches-on-663538.md): While sleeping with Power Patches on is unlikely to cause any harm, we don’t recommend sleeping in Power Patches. Wearing Power Patches for 5 minutes is all you need to brighten, tighten, and hydrate skin.
- [What should I do if Power Patches come in contact with eyes?](https://nuface-help-center.gorgias.help/en-US/what-should-i-do-if-power-patches-come-in-contact-with-eyes-663539.md): While Power Patches are ideal for the delicate skin under eyes, be sure not to put Power Patches directly in contact with eyes. If contact with eyes occurs, rinse thoroughly with water.
- [After using do I need to rinse my skin?](https://nuface-help-center.gorgias.help/en-US/after-using-do-i-need-to-rinse-my-skin-663540.md): Power Patches are packed with skin-loving serum to brighten, tighten, and hydrate skin. To get the most out of each patch, gently pat in excess serum after removing your patch – no need to rinse.
- [Will my treatment be less effective if my products are expired? Will affect the results or affect the device performance with expired product?](https://nuface-help-center.gorgias.help/en-US/will-my-treatment-be-less-effective-if-my-products-are-expired-will-affect-the-results-or-affect-the-device-performance-with-expired-product-663541.md): Just like fresh food, skincare formulated with high-quality active ingredients have an expiration date. For your safety and best results, we never recommend using a product beyond the listed expiration date.
- [How should I store my patches? Can temperatures affect the product? (store it in car etc.)](https://nuface-help-center.gorgias.help/en-US/how-should-i-store-my-patches-can-temperatures-affect-the-product-(store-it-in-car-etc)-663542.md): Store your Power Patches in a cool, dry place away from direct sunlight. For an extra cooling experience, chill Them in the fridge before use, then pop them on under the eyes to instantly soothe and refresh skin.
- [Can I re-hydrate the patches with IonPlex Mist whilst on or to prevent the jar from drying out?](https://nuface-help-center.gorgias.help/en-US/can-i-re-hydrate-the-patches-with-ionplex-mist-whilst-on-or-to-prevent-the-jar-from-drying-out-663543.md): We do not recommend rehydrating Power Patches with water or other products while in the jar or on skin. To keep your patches from drying out, be sure to tightly close the jar after each use and store upright in a cool, dry place.
- [What is the shelf life both opened and unopened?](https://nuface-help-center.gorgias.help/en-US/what-is-the-shelf-life-both-opened-and-unopened-663544.md): Unopened Power Patches have a 3-year expiry date from production. Please use Power Patches within 12 months of opening.
- [Can I store the IonPlex Hydro-Gel Eye Patches in my refrigerator?](https://nuface-help-center.gorgias.help/en-US/can-i-store-the-ionplex-hydro-gel-eye-patches-in-my-refrigerator-663545.md): Yes! For an ultra-cooling experience, chill Power Patches in the fridge before applying.
- [Can the IonPlex Hydro-Gel Eye Patches be used as an activator?](https://nuface-help-center.gorgias.help/en-US/can-the-ionplex-hydro-gel-eye-patches-be-used-as-an-activator-663546.md): Power Patches are not a microcurrent activator. If using your Power Patches with microcurrent treatment, we always recommend applying an FDA-Cleared NuFACE Microcurrent Activator before Power Patches to ensure proper microcurrent conduction.
- [Can I use the IonPlex Hydro-Gel Eye Patches over my Super Boosters? Can I use the Power Patches with the Activator? Can I use power patches with my FIX serum?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-ionplex-hydro-gel-eye-patches-over-my-super-boosters-can-i-use-the-power-patches-with-the-activator-can-i-use-power-patches-with-my-fix-serum-663547.md): Yes! If you are using Super Booster Serums or Microcurrent Activators with your Power Patches, we recommend applying your Boosters first, then Activator, and applying Power Patches last to help seal in moisture for enhanced benefits.
- [What are the benefits to using these patches prior to treating with the FIX Device?](https://nuface-help-center.gorgias.help/en-US/what-are-the-benefits-to-using-these-patches-prior-to-treating-with-the-fix-device-663548.md): Power Patches supercharge any under-eye microcurrent treatment by deeply hydrating skin with IonPlex, which enhances microcurrent conduction. Additionally, Power Patches have been shown to effectively distribute microcurrent throughout the entire are
- [How many treatments will I get from one jar? Can I re-use the patches?](https://nuface-help-center.gorgias.help/en-US/how-many-treatments-will-i-get-from-one-jar-can-i-re-use-the-patches-663549.md): Each jar contains 60 patches, or 30 under-eye treatments. Power Patches are single-use eye masks, and we do not recommend re-using Power Patches.
- [Can Power Patches be applied to other areas of the face?](https://nuface-help-center.gorgias.help/en-US/can-power-patches-be-applied-to-other-areas-of-the-face-663550.md): Yes! Power Patches are ultra-versatile and can be used anywhere your face needs a boost – from smile lines to the forehead and more.
- [Can I use Power Patches under or over makeup?](https://nuface-help-center.gorgias.help/en-US/can-i-use-power-patches-under-or-over-makeup-663551.md): Power Patches are ideal to prep skin before applying makeup for smooth, bright under eyes. For best results, use Power Patches before applying makeup.
- [Will you be offering biodegradable refill pouches of Power Patches?](https://nuface-help-center.gorgias.help/en-US/will-you-be-offering-biodegradable-refill-pouches-of-power-patches-663552.md): Biodegradable refill pouches are not currently available, but we are always looking for ways to improve our products and packaging and will share your feedback with our product development team.
- [Are Power Patches oil-free? Fragrance-free?](https://nuface-help-center.gorgias.help/en-US/are-power-patches-oil-free-fragrance-free-663559.md): Power Patches are consciously formulated with clean, vegan ingredients without mineral oil, phthalates, or parabens. Power Patches do contain trace amounts of natural fragrance.
- [Are the Power Patches made with a clean formula?](https://nuface-help-center.gorgias.help/en-US/are-the-power-patches-made-with-a-clean-formula-663560.md): Yes! Power Patches are consciously formulated with clean, vegan ingredients without mineral oil, phthalates, or parabens and are Sephora Clean certified.
- [Is the packaging sustainable? Biodegradable?](https://nuface-help-center.gorgias.help/en-US/is-the-packaging-sustainable-biodegradable-663561.md): Power Patches are biodegradable and are packaged in a 100% post-consumer recycled (PCR) jar with a biodegradable box.
- [What biodegradable material are Power Patches made of?](https://nuface-help-center.gorgias.help/en-US/what-biodegradable-material-are-power-patches-made-of-663562.md): Power Patches are created with a unique hydrogel material which is 100% biodegradable.
- [Are the IonPlex Hydro-Gel Eye Patches latex and silicone-free?](https://nuface-help-center.gorgias.help/en-US/are-the-ionplex-hydro-gel-eye-patches-latex-and-silicone-free-663563.md): Yes! Power Patches are made without latex or silicone.
- [Do the Power Patches contain adhesive?](https://nuface-help-center.gorgias.help/en-US/do-the-power-patches-contain-adhesive-663564.md): No, Power Patches do not contain adhesive. Their unique hydrogel material allows them to stay on skin without adhesive.
- [I am sensitive to fragrance; will the fragrance remain after application?](https://nuface-help-center.gorgias.help/en-US/i-am-sensitive-to-fragrance-will-the-fragrance-remain-after-application-663565.md): Power Patches have a light, clean scent which dissipates after application, and are safe for sensitive skin. Allantoin and hydrating properties help to soothe irritated skin.
- [Are the IonPlex Hydro-Gel Eye Patches ok to use if I have sensitive skin and Rosacea?](https://nuface-help-center.gorgias.help/en-US/are-the-ionplex-hydro-gel-eye-patches-ok-to-use-if-i-have-sensitive-skin-and-rosacea-663566.md): Yes, Power Patches are safe for sensitive skin and are formulated with allantoin and potent hydrators to help soothe irritation.
- [Are all the ingredients vegan? Gluten-free?](https://nuface-help-center.gorgias.help/en-US/are-all-the-ingredients-vegan-gluten-free-663567.md): Yes – Power Patches are clean, vegan, and gluten-free.
- [Is it safe for acne-prone skin?](https://nuface-help-center.gorgias.help/en-US/is-it-safe-for-acne-prone-skin-663568.md): Yes – Power Patches have a gentle, clean formula that is safe for acne prone and sensitive skin. If irritation or breakouts occur, discontinue use.
- [What are the ingredients in IonPlex Hydro-Gel Eye Patches?](https://nuface-help-center.gorgias.help/en-US/what-are-the-ingredients-in-ionplex-hydro-gel-eye-patches-663569.md): Water, Glycerin, Carrageenan, Butylene Glycol, Sea Silt Extract, Hexylene Glycol, Cyamopsis Tetragonoloba (Guar) Gum, Ceratonia Siliqua (Carob) Gum, Pentylene Glycol, Propanediol, Calcium Chloride, Polyglyceryl-10 Laurate, Pinus Sylvestris Leaf Extra
- [Will this product be available in Europe?](https://nuface-help-center.gorgias.help/en-US/will-this-product-be-available-in-europe-663570.md): Yes, this is a global launch.
- [Will there be a tutorial on how to use these on the NuFACE App?](https://nuface-help-center.gorgias.help/en-US/will-there-be-a-tutorial-on-how-to-use-these-on-the-nuface-app-663571.md): Yes, treatments featuring Power Patches will be available on the NuFACE Smart App. Additionally, Power Patches can be added to any treatment to enhance under-eye benefits, and they will be available for purchase directly on the NuFACE Smart App.
- [What retailers will carry Power Patches?](https://nuface-help-center.gorgias.help/en-US/what-retailers-will-carry-power-patches-663574.md): Power Patches will be available from premier retailers, including Nordstrom and Sephora, as well as Amazon and select international retail partners.
- [Is Hydrating Leave-On Gel Primer silicone free?](https://nuface-help-center.gorgias.help/en-US/is-hydrating-leave-on-gel-primer-silicone-free-147793.md): Our Hydrating Leave-On Gel Primer is formulated without: Alcohol, Fragrance, Oil, Parabens or Silicones.
- [Does the Hydrating Leave-On Gel Primer expire?](https://nuface-help-center.gorgias.help/en-US/does-the-hydrating-leave-on-gel-primer-expire-147794.md): The gel's expiration is located at the very top, on the front of the gel.
- [How long does the Hydrating Leave-On Gel Primer last?](https://nuface-help-center.gorgias.help/en-US/how-long-does-the-hydrating-leave-on-gel-primer-last-147795.md): Typically the 2oz lasts anywhere from 4-6 weeks, depending on how much gel you apply & number of treatments you do! Everyone uses different amounts to customize their treatments, but you can always sign up for auto-ship if you're worried about
- [My Hydrating Leave-On Gel Primer is drying out, what do I do?](https://nuface-help-center.gorgias.help/en-US/my-hydrating-leave-on-gel-primer-is-drying-out-what-do-i-do-147796.md): This may happen if your skin is feeling extra thirsty or the layer of Microcurrent Activator is too thin. Apply enough activator to one treatment area at a time so you glide your device smoothly without tugging on your skin. You can also refresh your
- [How do you prevent the Hydrating Leave-On Gel Primer from feeling sticky?](https://nuface-help-center.gorgias.help/en-US/how-do-you-prevent-the-hydrating-leave-on-gel-primer-from-feeling-sticky-147797.md): We suggest using less product & optimizing the Hydrating Leave-On Gel Primer with our Optimizing Mist, allow the gel primer to absorb, then follow with a moisturizer.
- [Is the Clean Sweep Brush cruelty-free?](https://nuface-help-center.gorgias.help/en-US/is-the-clean-sweep-brush-cruelty-free-147742.md): Yes—our brush was crafted with luxuriously soft, cruelty-free synthetic bristles.
- [Is the Clean Sweep Brush environmentally friendly?](https://nuface-help-center.gorgias.help/en-US/is-the-clean-sweep-brush-environmentally-friendly-147743.md): Yes—our brush was built with a recyclable aluminum ferrule, FSC-sourced Birch wood handle and eco-friendly biodegradable paint.
- [Will the Clean Sweep Brush absorb the product?](https://nuface-help-center.gorgias.help/en-US/will-the-clean-sweep-brush-absorb-the-product-147744.md): Nope—our brush was specifically crafted to ensure that there is no "load-up", so your product is absorbed by your skin and not into the brush.
- [Do I need to clean my Clean Sweep Brush with every use?](https://nuface-help-center.gorgias.help/en-US/do-i-need-to-clean-my-clean-sweep-brush-with-every-use-147745.md): We recommend rinsing your brush after each use and allowing it to dry to remove bacteria and keep the bristles super soft.
- [How do I clean my Clean Sweep Brush?](https://nuface-help-center.gorgias.help/en-US/how-do-i-clean-my-clean-sweep-brush-147746.md): Rinse brush with warm water, squeeze bristles with dry towel, and lay flat to dry. For a more thorough cleaning, add a few drops of gentle shampoo and warm water to the palm of your hand. Gently massage bristles to remove any build up, then rinse
- [Are brushes being sold individually on the website?](https://nuface-help-center.gorgias.help/en-US/are-brushes-being-sold-individually-on-the-website-147747.md): Yes—our Clean Sweep Applicator Brush is available for purchase on NuFACE.com: https://www.mynuface.com/products/nuface-clean-sweep-applicator-brush
- [Are the Prep N Glow wipes biodegradable?](https://nuface-help-center.gorgias.help/en-US/are-the-prep-n-glow-wipes-biodegradable-147904.md): Our Prep-N-Glow® Cloths are not biodegradable. Our cloths are gentle cleansing cloths which are enriched with hydrating hyaluronic acid, antioxidants and minerals for beautifully refreshed and radiant skin.
- [What material are the spheres made of?](https://nuface-help-center.gorgias.help/en-US/what-material-are-the-spheres-made-of-147906.md): The base material that the spheres are cast in is Zinc with chrome plating applied to surface. Note: The chrome plating process involves applying the chromium over nickel, so the spheres do contain nickel in the plating.
- [What is microcurrent technology?](https://nuface-help-center.gorgias.help/en-US/what-is-microcurrent-technology-147907.md): Microcurrent is a low-level current that mimics the body's natural current, stimulating the muscles to provide both instant and cumulative anti-aging results.
- [Can I use NuFACE® devices if I have rosacea?](https://nuface-help-center.gorgias.help/en-US/can-i-use-nuface%C2%AE-devices-if-i-have-rosacea-147908.md): You may use NuFACE if you have rosacea. Because microcurrent will stimulate circulation, the skin may appear flushed after use but will typically clear shortly after your treatment. We recommend to test a small amount of microcurrent activator on
- [My skin is red after treatment, is this normal?](https://nuface-help-center.gorgias.help/en-US/my-skin-is-red-after-treatment-is-this-normal-147909.md): Yes, this is completely normal since microcurrent will stimulate circulation. Redness should dissipate shortly after you've completed your treatment.
- [How much microcurrent does the device emit?](https://nuface-help-center.gorgias.help/en-US/how-much-microcurrent-does-the-device-emit-147910.md): The NuFace Trinity® and Mini have a maximum output of 335 microamps. The NuFACE Trinity® Pro - 400 microamps. FIX® has a maximum output of 200 microamps. NuBODY® has a maximum output of 900 microamps. The Effective Lip & Eye has a maximum output of
- [What is the NuFACE® device voltage / power supply?](https://nuface-help-center.gorgias.help/en-US/what-is-the-nuface%C2%AE-device-voltage--power-supply-147911.md): All NuFACE devices have a power supply of100-240vac, 50/60Hz.
- [What is the output voltage of each device and the differences?](https://nuface-help-center.gorgias.help/en-US/what-is-the-output-voltage-of-each-device-and-the-differences-147912.md): Our devices were specifically designed by aestheticians for optimal immediate and long-term results. The Trinity and the Mini are both 335 microamps, and our FIX device is 200 microamps. However, the perfect dose of mircocurrent has several other
- [What are the contraindications for use?](https://nuface-help-center.gorgias.help/en-US/what-are-the-contraindications-for-use-147913.md): As a precaution, we recommend that you do not use NuFACE® if you are under 18 years of age, pregnant, subject to seizures, have active cancers or tumors, have an electronic implanted device (such as a pacemaker, defibrillator, stimulator, etc.), or
- [How are the devices manufactured?](https://nuface-help-center.gorgias.help/en-US/how-are-the-devices-manufactured-147914.md): Our devices were designed in the USA and are manufactured in Mexico. You’ll be happy to know that NuFACE® manufactures within Good Manufacturing Practices (GMP) and in accordance with FDA regulations. Every device is subjected to rigorous design
- [Where can I purchase an adapter?](https://nuface-help-center.gorgias.help/en-US/where-can-i-purchase-an-adapter-147915.md): We do have the charging adapter cords available on our website at https://www.mynuface.com/collections/accessories
- [Can I use my device while breastfeeding?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-device-while-breastfeeding-147916.md): It is perfectly safe to use our devices and products if you are not pregnant and in good health, post-partum, and if you are breastfeeding.
- [I am interested in your product but live outside the U.S. Where can I locate a distributor?](https://nuface-help-center.gorgias.help/en-US/i-am-interested-in-your-product-but-live-outside-the-us-where-can-i-locate-a-distributor-147917.md): To find an international distributor near you, please visit https://www.mynuface.com/pages/international-locations
- [I noticed the wearing of spheres on my device, is this normal?](https://nuface-help-center.gorgias.help/en-US/i-noticed-the-wearing-of-spheres-on-my-device-is-this-normal-147918.md): Wearing of the spheres is typically caused by wear and tear or cleansing the spheres with harsh chemicals or wipes and does not affect the current or functionality of the device. If you feel discomfort during glides, then we would recommend that you
- [How long do the NuFACE devices last?](https://nuface-help-center.gorgias.help/en-US/how-long-do-the-nuface-devices-last-147919.md): Typically, devices are expected to last between 3-5 years. We had clients who have had their Trinity® for almost a decade. It may be that the battery is starting to deplete, therefore making the current emit at a lesser strength. It could also be
- [How can the device be used in conjunction with Botox?](https://nuface-help-center.gorgias.help/en-US/how-can-the-device-be-used-in-conjunction-with-botox-147920.md): The results of fillers or Botox is not affected by your microcurrent treatments. Please consult a board-certified dermatologist who has years of experience with facial injections. Microcurrent is a passive electrical stimulation, a non-invasive way
- [How does simultaneous lengthening and shortening of muscles work?](https://nuface-help-center.gorgias.help/en-US/how-does-simultaneous-lengthening-and-shortening-of-muscles-work-147921.md): Microcurrent normalizes the muscle and depending on which muscles you are working, the microcurrent will either lengthen or shorten.
- [What does 'energizing the facial muscles' mean?](https://nuface-help-center.gorgias.help/en-US/what-does-energizing-the-facial-muscles-mean-147922.md): We refer to energizing facial muscles like activating them or exercising them.
- [Where can I make an appointment with someone for a consultation?](https://nuface-help-center.gorgias.help/en-US/where-can-i-make-an-appointment-with-someone-for-a-consultation-147924.md): Please contact our team at info@nuface.com and one of our licensed aestheticians will reach out to you!
- [Can you explain Refreshed (Refurbished) Devices?](https://nuface-help-center.gorgias.help/en-US/can-you-explain-refreshed-(refurbished)-devices-147925.md): Refreshed Devices are completely functional NuFACE® Microcurrent Devices that have been returned unopened by the client or lightly used with minor cosmetic flaws. All Refreshed Devices are covered by our standard 1-year warranty, but are considered
- [Why is there a price difference with devices offered on QVC?](https://nuface-help-center.gorgias.help/en-US/why-is-there-a-price-difference-with-devices-offered-on-qvc-147926.md): Some of our retailers will offer exclusive deals which are exclusively available through them—just like how NuFACE.com will have certain sets or promotions that are exclusive just to us. QVC is an authorized NuFACE retailer and the products being
- [Traveling with NuFACE®](https://nuface-help-center.gorgias.help/en-US/traveling-with-nuface%C2%AE-147927.md): NuFACE® is totally TSA-approved and safe to take on a plane whether in your carry on bag or your checked in luggage.
- [Microcurrent Vs Radio Frequency?](https://nuface-help-center.gorgias.help/en-US/microcurrent-vs-radio-frequency-147928.md): Microcurrent is measured in micro-amps. It’s a low-level, electrical current capable of facial stimulation, that sends soft, gentle waves through the skin, down to the facial muscles to mimic and gently re-energize the body’s natural ionic flow. It’s
- [These devices aren't food or drug, why is it FDA-cleared?](https://nuface-help-center.gorgias.help/en-US/these-devices-arent-food-or-drug-why-is-it-fda-cleared-147929.md): Gaining FDA-clearance is necessary to demonstrate safety. Both NuFACE® Devices and Microcurrent Activators (conductive products) are FDA-cleared and classified as class 2 medical devices—which means they must go through a rigorous clearance process
- [What does it mean the NuFACE® device is a 510(K) certification class II device?](https://nuface-help-center.gorgias.help/en-US/what-does-it-mean-the-nuface%C2%AE-device-is-a-510(k)-certification-class-ii-device-147930.md): NuFACE® Facial Toning Device was tested and found to be in compliance with FDA's performance standards and a 510(k) Number was issued. NuFACE® Facial Toning Device was also tested and found to be in compliance with the EU Declaration of Conformity
- [Are devices safe to use if you have a copper IUD?](https://nuface-help-center.gorgias.help/en-US/are-devices-safe-to-use-if-you-have-a-copper-iud-147933.md): It is not listed in the contraindications, however we advise you to speak with your physician about any additional health concerns you may have.
- [I see flashing lights when using a NuFACE® Device. Is this normal?](https://nuface-help-center.gorgias.help/en-US/i-see-flashing-lights-when-using-a-nuface%C2%AE-device-is-this-normal-147934.md): Seeing flashing lights during your NuFACE® treatment is a result of the stimulation of the optic nerve. This is normal. If you notice this condition constantly and when not using your NuFACE device, please consult your doctor.
- [Do we know why the FDA regulates not to use the Microcurrent Device on the temples?](https://nuface-help-center.gorgias.help/en-US/do-we-know-why-the-fda-regulates-not-to-use-the-microcurrent-device-on-the-temples-147935.md): Currently our devices are not indicated or intended to use on the temples. Since the FDA prohibits the use of devices that are used outside of the cleared indication, we always advise to keep your treatment away from that specific area.
- [Does overstimulation lead to weakend muscles?](https://nuface-help-center.gorgias.help/en-US/does-overstimulation-lead-to-weakend-muscles-147936.md): The use of microcurrent in medicine and cosmetic improvement has been studied for more than 50 years, to help stimulate the body to manufacture and utilize proteins and nutrients required for optimal cell metabolism and it supports cell homeostasis
- [I'm not seeing instant results, do you have any recommendations?](https://nuface-help-center.gorgias.help/en-US/im-not-seeing-instant-results-do-you-have-any-recommendations-147937.md): Please be sure to stay consistent with your treatments to maintain your results. As a reminder, you should use the device for 5 minutes a day, 5 days a week for the first 6 weeks to see optimal results, and 2-3 times per week to maintain results. And
- [Is a metallic taste normal?](https://nuface-help-center.gorgias.help/en-US/is-a-metallic-taste-normal-147938.md): Rest assured that our devices have gone through the proper FDA testing to ensure that our devices are absolutely safe to use and don't cause any harm to the body. On occasion, a metallic taste may be experienced during a microcurrent treatment. This
- [My skin is red and irritated, is this normal?](https://nuface-help-center.gorgias.help/en-US/my-skin-is-red-and-irritated-is-this-normal-147939.md): Rest assured, this is completely normal. We recommend adjusting the intesity level to the lowest setting if you are experiencing sensitivity.
- [Can the microcurrent cause/aggravate pigmentation?](https://nuface-help-center.gorgias.help/en-US/can-the-microcurrent-causeaggravate-pigmentation-147940.md): Our gentle microcurrent does not stimulate the inflammatory pathway that would initiate (melanogenesis) the production of (melanin) pigment, leading to hyperpigmentation. If you have additional concerns, please email info@nuface.com for support.
- [Do you have any dental contradictions?](https://nuface-help-center.gorgias.help/en-US/do-you-have-any-dental-contradictions-147941.md): We do not have any contraindication to use the NuFACE devices if you have braces/dental implants. You will be happy to know that you can safely use your device.
- [Can I use NuFACE® if I have piercings?](https://nuface-help-center.gorgias.help/en-US/can-i-use-nuface%C2%AE-if-i-have-piercings-147942.md): For ease of use in gliding the device and peace of mind you may want to remove them, but it is not necessary to do so for piercings. For larger pins and plates in the facial or body area clients should consult with their physician. Common
- [Does the NuFACE® have/use any magnets in it?](https://nuface-help-center.gorgias.help/en-US/does-the-nuface%C2%AE-haveuse-any-magnets-in-it-147943.md): NuFACE® Microcurrent Devices should not be used by clients with any electronic implanted devices to avoid any interference with the normal operation of their device. We recommend that you consult with your Dr. prior to using your NuFACE. If you have
- [Are there any Contraindications for use?](https://nuface-help-center.gorgias.help/en-US/are-there-any-contraindications-for-use-147944.md): • Do not use if you have a history of seizures, especially if you have photosensitive epilepsy, as the pulsing light could induce seizures. • Do not use on the neck if diagnosed with or suspect a thyroid problem. • Do not use the Wrinkle Reducer if
- [Is it safe to use my NuFACE® Devices while undergoing electrolysis?](https://nuface-help-center.gorgias.help/en-US/is-it-safe-to-use-my-nuface%C2%AE-devices-while-undergoing-electrolysis-147945.md): Yes—you can use our Trinity® Facial Toning, Effective Lip & Eye, Wrinkle Reducer, Mini and FIX® Devices during electrolysis treatments. However, we do not recommend using your NuFACE® Devices over swollen, inflamed, infected, or open skin eruptions
- [Is the NuFACE® TGA-approved?](https://nuface-help-center.gorgias.help/en-US/is-the-nuface%C2%AE-tga-approved-147946.md): Since our devices are not considered therapeutic devices.We are not subject to the requirements of TGA.
- [Does NuFACE® give discounts for First Responders?](https://nuface-help-center.gorgias.help/en-US/does-nuface%C2%AE-give-discounts-for-first-responders-147949.md): We truly appreciate all you are doing for us in this time of need. NuFACE made an amenity donation to our local hospitals in San Diego and to No Kid Hungry for a percentage of our retail sales. We do not currently have a program or discount for
- [Can I use retinol or retinoid products with my NuFACE?](https://nuface-help-center.gorgias.help/en-US/can-i-use-retinol-or-retinoid-products-with-my-nuface-755720.md): Retinoid-based products, such as Retin-A or over-the-counter retinol products, have varying concentrations of active ingredients. Your response to these products can differ based on your skin sensitivity and the concentration of the active ingredient
- [Becoming an Authorized Retailer](https://nuface-help-center.gorgias.help/en-US/becoming-an-authorized-retailer-7402339.md): We appreciate your interest in our brand! Please fill out our form here and a member of our team will reach out to you shortly.
- [Do you offer a professional discount for licensed estheticians?](https://nuface-help-center.gorgias.help/en-US/do-you-offer-a-professional-discount-for-licensed-estheticians-7402341.md): Please fill out our Professional form here and a member of our team will reach out to you shortly.
- [How can I purchase the Trinity® PRO device?](https://nuface-help-center.gorgias.help/en-US/how-can-i-purchase-the-trinity-pro-device-7402342.md): The Trinity® Pro is available at professional spas and aesthetician offices. Contact your local aesthetician office to inquire about NUFACE Pro Treatments.
- [What skin concerns does the Power Mask address?](https://nuface-help-center.gorgias.help/en-US/what-skin-concerns-does-the-power-mask-address-1758072.md): The Power Mask is designed to address key skin concerns such as dryness, dullness, fine lines, and sensitivity. It’s perfect for thirsty, stressed, or lackluster skin in need of a boost. This ultra-nourishing hydrogel face mask:. Formulated with five
- [Does the Power Mask provide long-term benefits?](https://nuface-help-center.gorgias.help/en-US/does-the-power-mask-provide-long-term-benefits-1758074.md): Yes! You'll notice instantly hydrated, radiant skin after just one use. With continued use, skin appears visibly healthier and more luminous. Incorporate into your routine as desired for glowing results.
- [How is the Power Mask different from Power Patches?](https://nuface-help-center.gorgias.help/en-US/how-is-the-power-mask-different-from-power-patches-1758075.md): The Power Mask and Power Patches share many similarities; both are made of fully biodegradable hydro-gel and have a clean formula. Plus, Power Patches and Power Mask are powered by IonPlex – our proprietary electrolyte blend of glacial water, mineral
- [What is hydro-gel?](https://nuface-help-center.gorgias.help/en-US/what-is-hydro-gel-1758076.md): Hydro-Gel is a unique gel-like material known for its powerful skin-hydrating properties, making it ideal for microcurrent conduction. It holds moisture in the skin longer, allowing for better ingredient absorption and enhanced results. In addition t
- [What are the key ingredients and benefits of the Power Mask?](https://nuface-help-center.gorgias.help/en-US/what-are-the-key-ingredients-and-benefits-of-the-power-mask-1758077.md): The Power Mask is formulated with a blend of high-performance ingredients designed to deliver visible hydration and radiance. Key ingredients include IonPlex®, our proprietary electrolyte blend of glacial water and ions that boosts moisture levels an
- [Does the Power Mask help with dark spots?](https://nuface-help-center.gorgias.help/en-US/does-the-power-mask-help-with-dark-spots-1758078.md): While the Power Mask is primarily designed to hydrate, soothe, and boost radiance, improving overall skin tone and texture, some ingredients may help visibly brighten the skin with continued use.
- [Can I use the Power Mask as a makeup prep step?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-power-mask-as-a-makeup-prep-step-1758079.md): Absolutely! The Power Mask is a great prep step for makeup. It hydrates and plumps the skin, creating a smooth, radiant base that helps makeup apply more evenly. For best results, be sure to massage in remaining serum after removing the mask and allo
- [8. Is the Power Mask formula clean? Vegan?](https://nuface-help-center.gorgias.help/en-US/8-is-the-power-mask-formula-clean-vegan-1758080.md): Yes, the Power Mask is both clean and vegan. It is consciously formulated without parabens, sulfates, phthalates, formaldehydes, mineral oil, or any animal-derived ingredients.
- [Is the Power Mask sustainable?](https://nuface-help-center.gorgias.help/en-US/is-the-power-mask-sustainable-1758082.md): Yes, the Power Mask is designed with sustainability in mind. It features a biodegradable hydrogel mask and comes in a biodegradable unit carton, making it a better choice for your skin and the planet.
- [Can the Power Mask be used on sensitive skin?](https://nuface-help-center.gorgias.help/en-US/can-the-power-mask-be-used-on-sensitive-skin-1758087.md): Yes, the Power Mask is formulated with gentle, soothing ingredients suitable for most skin types, including sensitive skin. The hydrogel material helps calm and cool the skin while delivering hydration. However, as with any skincare product, we recom
- [Is the Power Mask safe for acne-prone skin?](https://nuface-help-center.gorgias.help/en-US/is-the-power-mask-safe-for-acne-prone-skin-1758089.md): Yes, the Power Mask is generally safe for acne-prone skin. It’s formulated with clean, non-comedogenic ingredients designed to hydrate and soothe without clogging pores. The cooling hydrogel also helps calm redness and irritation, which can benefit b
- [What if the gel goes into my eye?](https://nuface-help-center.gorgias.help/en-US/what-if-the-gel-goes-into-my-eye-1758090.md): If any of the gel or serum accidentally gets into your eyes, rinse thoroughly with water immediately.
- [Is the Power Mask suitable for mature skin?](https://nuface-help-center.gorgias.help/en-US/is-the-power-mask-suitable-for-mature-skin-1758091.md): Yes, the Power Mask is an excellent option for mature skin. It’s designed to deeply hydrate support a smoother, more radiant-looking complexion with continued use, making it a great addition to any age-supportive skincare routine.
- [Can I use the Power Mask if I have botox or fillers?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-power-mask-if-i-have-botox-or-fillers-1758092.md): Yes, the Power Mask is safe to use if you have injectables like Botox or fillers. As with any skincare treatment after injectables, be sure to follow all post-treatment instructions by your provider and allow Botox or fillers to fully settle before u
- [Is the Power Mask safe for all skin types](https://nuface-help-center.gorgias.help/en-US/is-the-power-mask-safe-for-all-skin-types-1758093.md): Yes, the Power Mask is formulated to be gentle and effective for all skin types. Including dry, oily, combination, and sensitive skin.
- [Is the Power Mask safe during pregnancy or breastfeeding?](https://nuface-help-center.gorgias.help/en-US/is-the-power-mask-safe-during-pregnancy-or-breastfeeding-1758094.md): The Power Mask is made with clean, gentle ingredients and is not known to be unsafe while pregnant or breastfeeding, but we always recommend consulting your doctor before using any new skincare product during pregnancy or while breastfeeding, especia
- [Can I use the Power Mask if I have rosacea or eczema?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-power-mask-if-i-have-rosacea-or-eczema-1758095.md): The Power Mask is designed to soothe and calm the skin, which may benefit those with mild rosacea or eczema. However, everyone's skin is different. We recommend doing a patch test first and consulting your dermatologist if you have active flare-ups o
- [Should I avoid the Power Mask after sun exposure?](https://nuface-help-center.gorgias.help/en-US/should-i-avoid-the-power-mask-after-sun-exposure-1758096.md): The Power Mask is deeply hydrating and contains gentle, soothing ingredients that can help refresh and cool skin after sun exposure. However, if you are experiencing sunburn or major irritation, it’s best to consult with a doctor before introducing n
- [Can I use the Power Mask if I’m undergoing professional treatments like microneedling, laser, or chemical peels?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-power-mask-if-i%E2%80%99m-undergoing-professional-treatments-like-microneedling-laser-or-chemical-peels-1758098.md): Post-treatment skin can be highly sensitive. While the Power Mask is soothing and hydrating, we recommend waiting until your skin has fully healed and your provider has cleared you to resume your normal skincare routine. Always follow your clinician’
- [Can I wear the Power Mask overnight?](https://nuface-help-center.gorgias.help/en-US/can-i-wear-the-power-mask-overnight-1758099.md): There's no need to wear the Power Mask overnight. The Power Mask is designed to deliver visible results in just 15 minutes. That’s all it takes to achieve deeply hydrated, glowing skin.
- [How long should I leave Power Mask on?](https://nuface-help-center.gorgias.help/en-US/how-long-should-i-leave-power-mask-on-1758100.md): We recommend leaving the Power Mask on for 15 minutes to allow the skin to fully absorb the hydrating and nourishing ingredients for optimal results.
- [Can the Power Mask be used daily?](https://nuface-help-center.gorgias.help/en-US/can-the-power-mask-be-used-daily-1758101.md): Yes, the Power Mask is deeply hydrating and gentle on skin, and is a great addition to your skincare routine. Many users find that using a few times a week provides them major skin benefits, but you can use up to once per day as desired.
- [How many days a week can you use the Power Mask?](https://nuface-help-center.gorgias.help/en-US/how-many-days-a-week-can-you-use-the-power-mask-1758102.md): You can use the Power Mask as often as you like, up to once daily, depending on your skin’s needs. It's perfect for weekly hydration or as a regular boost in your skincare routine.
- [How do I apply the Power Mask?](https://nuface-help-center.gorgias.help/en-US/how-do-i-apply-the-power-mask-1758103.md): Unfold the mask and gently place it onto clean, dry skin.Leave it on for 15 minutes.Remove the mask and gently massage in any remaining serum.
- [How do I use Power Mask with the rest of my NuFACE routine?](https://nuface-help-center.gorgias.help/en-US/how-do-i-use-power-mask-with-the-rest-of-my-nuface-routine-1758104.md): For enhanced results, you can use it as part of your NuFACE skincare routine:
- [Can I use my NuFACE Microcurrent Device directly over the Power Mask?](https://nuface-help-center.gorgias.help/en-US/can-i-use-my-nuface-microcurrent-device-directly-over-the-power-mask-1758105.md): Yes, the Power Mask is created with hydro-gel and packed with IonPlex to enhance microcurrent conductivity. Be sure to apply a Microcurrent Activator before applying your mask, then hold your device over the mask for best results.
- [Can I use the Power Mask on my neck or apply serum on my neck?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-power-mask-on-my-neck-or-apply-serum-on-my-neck-1758106.md): Yes! The Power Mask is formulated with skin-loving actives that are safe to use on both the face and neck, helping to hydrate and promote a radiant appearance. Be sure to test your skin and discontinue use if irritation or develops.
- [Can I use the Power Mask with my other skincare products?](https://nuface-help-center.gorgias.help/en-US/can-i-use-the-power-mask-with-my-other-skincare-products-1758107.md): Yes, the Power Mask works well with other skincare products. For best results:. If you're using a NuFACE microcurrent device, be sure to apply any oil-based products only after your treatment to avoid interfering with conductivity.
- [Can the Power Mask be applied in two separate stages (i.e., top piece independent of the bottom piece), or must both pieces be applied simultaneously?](https://nuface-help-center.gorgias.help/en-US/can-the-power-mask-be-applied-in-two-separate-stages-(ie-top-piece-independent-of-the-bottom-piece)-or-must-both-pieces-be-applied-simultaneously-1758108.md): Yes, you certainly can apply the mask as separate pieces to fit your specific skin needs. Make sure to keep mask sealed if using separately, so product does not dry and you maintain product efficacy.
- [Can I use with app? Are there specific app treatments?](https://nuface-help-center.gorgias.help/en-US/can-i-use-with-app-are-there-specific-app-treatments-1758109.md): While the mask does not have any specific treatments in the app, the mask is a great addition to any of the NuFACE Microcurrent Treatments found in the NuFACE Smart App. We love using mask to lock in moisture and enhance results with favorite treatme
- [Should I rinse my face after using the Power Mask?](https://nuface-help-center.gorgias.help/en-US/should-i-rinse-my-face-after-using-the-power-mask-1758111.md): No need to rinse your face after using the Power Mask – just remove after 15 minutes and massage in any remaining serum to lock in hydration and maximize your glow.
- [Does the Power Mask expire if unopened?](https://nuface-help-center.gorgias.help/en-US/does-the-power-mask-expire-if-unopened-1758112.md): Yes, as with all skincare products, the Power Mask has an expiration date even if unopened. Be sure to check the expiration date on your carton and store in a cool, dry place for best results.
- [Is it okay to travel with the Power Mask?](https://nuface-help-center.gorgias.help/en-US/is-it-okay-to-travel-with-the-power-mask-1758114.md): Absolutely! The Power Mask is travel-friendly and individually packaged, making it perfect for on-the-go skincare. Just keep it in a cool, dry place and avoid exposing it to extreme temperatures.
- [Is the Power Mask reusable?](https://nuface-help-center.gorgias.help/en-US/is-the-power-mask-reusable-1758115.md): No, the Power Mask is not reusable. It’s designed for one-time use to ensure optimal hygiene and ingredient efficacy. Discard after each use and enjoy a fresh mask for every treatment.
- [Can I store power mask in the fridge?](https://nuface-help-center.gorgias.help/en-US/can-i-store-power-mask-in-the-fridge-1758116.md): Yes! Chilling your mask before applying will help to provide an ultra-cooling, soothing effect on the skin.
- [Where is the Power Mask made/manufactured?](https://nuface-help-center.gorgias.help/en-US/where-is-the-power-mask-mademanufactured-1758117.md)