NUFACE Client Experience Experts

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NUFACE Help Center

Why is my NUBODY turning off during treatment?The NUBODY Device automatically turns off after 5 minutes to perfectly time your treatments! If you haven&apos;t completed your session, you can simply turn it back on to finish.

Why is my NUBODY turning off during treatment?. The NUBODY Device automatically turns off after 5 minutes to perfectly time your treatments! If you haven't completed your session, you can simply turn it back on to finish.

Battery & Charging

NUBODY

NUFACE Warranty Policy

Registering your device

How to file a Warranty Claim

Do you offer a repair service?

Warranty

What is NUFACE's Return Policy?

How do I return my order?

When will I receive my refund?

Returns

How much is shipping?

When will my order ship and where can I find my tracking number?

Which U.S. regions are not eligible for free shipping?

How can I manage my delivery?

Shipping

How do I troubleshoot my device?

How do I clean my devices?

TRINITY+ Attachment Fit Troubleshooting

How do I purchase a replacement charger?

How do I purchase a replacement charger if I am located outside of the U.S.?

Can the device be stored in the bathroom at all times?

My attachment is not working. How can I troubleshoot?

How do I clean my Clean Sweep Brush?

Device Care & Troubleshooting

Becoming an Authorized Retailer

Do you offer a professional discount for licensed estheticians?

How can I purchase the Trinity® PRO device?

How many intensity levels does the TRINITY+ PRO have? Does it have a Boost Button also?

Does the Trinity® PRO make a noise or beep when it needs charged?

Professionals & Spas

Why is the app being discontinued?

Is my NuFACE device still usable?

Where can I find the App-Exclusive treatments?

By discontinuing the app, how can I access the different treatment modes?

Can I still use my attachments the same way?

Will not having the app, affect the battery life of my device?

Will I still have visibility to “My Journey and reminders”

Will my reminders disappear?

Will the app be discontinued?

If I purchased my device from the App, is the warranty still valid?

Will there be a way to remove the hum when using the device?

Will we be able to access our selfies?

How can I get the aesthetician experience without the app?

Once the app is discontinued, how will I be able to track my progress?

NUFACE Smart App

How to Use

TRINITY+ General Information

TRINITY+

Effective Lip & Eye Attachment FAQs

Red Light Wrinkle Reducer Attachment FAQs

TRINITY+ Attachments

TRINITY Classic General Information

TRINITY Classic

TRINITY Devices

How to use

MINI+ General Information

MINI+

MINI Classic General Information

MINI Classic

MINI Devices

FIX MicroWand General Information

FIX MicroWand

NUBODY General Information

How to use Microcurrent Activators

Microcurrent Activator Ingredients & General Information

How to use FIX Serum

FIX Serum Ingredients & General Information

Microcurrent Activators & Serums

How to use Power Patches

Power Patch Ingredients & General Information

IonPlexHydra-Gel Power Patches

How to use Power Masks

Power Mask Ingredients & General Information

IonPlex Hydra-Gel Power Mask

Which Booster is for me & How to use

Super Booster Ingredients & General Information

Super Boosters

How to use IonPlex Mist

IonPlex Ingredients & General Information

IonPlex Mist

How to use Prep-N-Glow Wipes

Prep-N-Glow Ingredients & General Information

Prep-N-Glow Facial Wipes

Skincare

Is the FIX® Device safe for the eye area?

Does the FIX® Device offer long-term benefits?

Does the FIX® Device help with puffiness?

Whats the difference between the FIX® Device and the Effective Lip & Eye Attachment?

What's the difference between using FIX Vs Skin tightening app exclusive treatment?

Why do I need the FIX® Device if I already have the Trinity® & Effective Lip & Eye Attachment attachment?

Can I use my FIX® Device and NUFACE® Device on the same day?

How long does a FIX® treatment take?

How many days a week can you use the FIX® Device?

Can I use my FIX® Device over makeup?

Can the FIX® cause headaches or migraines?

Does the FIX® vibrate?

What is the FIX® device battery info?

How to troubleshoot FIX®?

My FIX device keeps pulsing while I am using it. What do these pulses mean?

What material are the spheres made of?

What is microcurrent technology?

Can I use NuFACE® devices if I have rosacea?

My skin is red after treatment, is this normal?

How much microcurrent does the device emit?

What is the NuFACE® device voltage / power supply?

What is the output voltage of each device and the differences?

What are the contraindications for use?

How are the devices manufactured?

Where can I purchase an adapter?

Can I use my device while breastfeeding?

I am interested in your product but live outside the U.S. Where can I locate a distributor?

I noticed the wearing of spheres on my device, is this normal?

How long do the NuFACE devices last?

How can the device be used in conjunction with Botox?


How does simultaneous lengthening and shortening of muscles work?


What does 'energizing the facial muscles' mean?

Where can I make an appointment with someone for a consultation?

Can you explain Refreshed (Refurbished) Devices?

Why is there a price difference with devices offered on QVC?

Traveling with NuFACE®

Microcurrent Vs Radio Frequency?

These devices aren't food or drug, why is it FDA-cleared? 

What does it mean the NuFACE® device is a 510(K) certification class II device?

Are devices safe to use if you have a copper IUD?

I see flashing lights when using a NuFACE® Device. Is this normal?

Do we know why the FDA regulates not to use the Microcurrent Device on the temples?

Battery & ChargingUpdated 3 days ago