NUFACE Client Experience Experts

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NUFACE Help Center

NUFACE Warranty Policy

Registering your device

How to file a Warranty Claim

Do you offer a repair service?

Warranty

What is NUFACE's Return Policy?

How do I return my order?

When will I receive my refund?

Returns

How much is shipping?

When will my order ship and where can I find my tracking number?

Which U.S. regions are not eligible for free shipping?

How can I manage my delivery?

Shipping

How do I troubleshoot my device?

How do I clean my devices?

TRINITY+ Attachment Fit Troubleshooting

How do I purchase a replacement charger?

How do I purchase a replacement charger if I am located outside of the U.S.?

Can the device be stored in the bathroom at all times?

My attachment is not working. How can I troubleshoot?

How do I clean my Clean Sweep Brush?

Device Care & Troubleshooting

Becoming an Authorized Retailer

Do you offer a professional discount for licensed estheticians?

How can I purchase the Trinity® PRO device?

How many intensity levels does the TRINITY+ PRO have? Does it have a Boost Button also?

Does the Trinity® PRO make a noise or beep when it needs charged?

Professionals & Spas

Why is the app being discontinued?

Is my NuFACE device still usable?

Where can I find the App-Exclusive treatments?

By discontinuing the app, how can I access the different treatment modes?

Can I still use my attachments the same way?

Will not having the app, affect the battery life of my device?

Will I still have visibility to “My Journey and reminders”

Will my reminders disappear?

Will the app be discontinued?

If I purchased my device from the App, is the warranty still valid?

Will there be a way to remove the hum when using the device?

Will we be able to access our selfies?

How can I get the aesthetician experience without the app?

Once the app is discontinued, how will I be able to track my progress?

NUFACE Smart App

How to Use

Battery & Charging

TRINITY+ General Information

TRINITY+

Effective Lip & Eye Attachment FAQs

Red Light Wrinkle Reducer Attachment FAQs

TRINITY+ Attachments

TRINITY Classic General Information

TRINITY Classic

TRINITY Devices

How to use

MINI+ General Information

MINI+

MINI Classic General Information

MINI Classic

MINI Devices

FIX MicroWand General Information

FIX MicroWand

NUBODY General Information

NUBODY

How to use Microcurrent Activators

Microcurrent Activator Ingredients & General Information

How to use FIX Serum

FIX Serum Ingredients & General Information

Microcurrent Activators & Serums

How to use Power Patches

Power Patch Ingredients & General Information

IONPLEX HYDRA-GEL Power Patches

What skin concerns does the Power Mask address?

Does the Power Mask provide long-term benefits?

How is the Power Mask different from Power Patches?

What are the key ingredients and benefits of the Power Mask?

Does the Power Mask help with dark spots?

Can I use the Power Mask as a makeup prep step?

Is the Power Mask formula clean? Vegan?

Is the Power Mask sustainable?

Can the Power Mask be used on sensitive skin?

Is the Power Mask safe for acne-prone skin?

What if the gel goes into my eye?

Is the Power Mask suitable for mature skin?

Can I use the Power Mask if I have botox or fillers?

Is the Power Mask safe for all skin types

Is the Power Mask safe during pregnancy or breastfeeding?

Can I use the Power Mask if I have rosacea or eczema?

Should I avoid the Power Mask after sun exposure?

Can I use the Power Mask if I’m undergoing professional treatments like microneedling, laser, or chemical peels?

Can I wear the Power Mask overnight?

How long should I leave Power Mask on?

Can the Power Mask be used daily?

How many days a week can you use the Power Mask?

How do I apply the Power Mask?

How do I use Power Mask with the rest of my NuFACE routine?

Can I use my NuFACE Microcurrent Device directly over the Power Mask?

Can I use the Power Mask on my neck or apply serum on my neck?

Can I use the Power Mask with my other skincare products?

Can the Power Mask be applied in two separate stages (i.e., top piece independent of the bottom piece), or must both pieces be applied simultaneously?

Should I rinse my face after using the Power Mask?

Does the Power Mask expire if unopened?

Is it okay to travel with the Power Mask?

Is the Power Mask reusable?

Can I store power mask in the fridge?

Where is the Power Mask made/manufactured?

How to use Power Masks

IONPLEX HYDRA-GEL Power Mask

What are the ingredients in the Super Boosters?

Is the Super Booster formula oil-free?

Can I use the booster before my NuFACE® treatment?

Can I use the booster serum at night before bed?

Can I use the boosters every day?

Can I mix the booster with any of my skincare or your skincare?

Are the Boosters FDA-cleared like the Microcurrent Activators?

Which Ionized Super Booster is best for me?

How long will my Booster last?

How many booster drops should I apply to my face?

What is the number of treatments per booster?

Can the Booster be placed in the fridge?

Can the Booster be applied with the brush?

Will there be one specific for sensitive skin?

Are the boosters Clean at Sephora?

Which Super Booster is better for acne prone skin?

Can I mix the boosters together?

Can I mix the boosters with the microcurrent activator?

Can the booster replace my microcurrent activator?

Should or could I use my super booster without my microcurrent device?

Can I use the booster with my TRINITY/MINI/FIX device?

Can I use the super booster on my hands/neck/decollete? How much should I use if I want to cover those areas?

Is the Super Booster packaging sustainable?

Are the Super Boosters considered to be  vegan/cruelty free?

Do you need to shake the booster bottle before dispensing?

The Booster is pilling on my skin, what do I do?

Can the boosters be used under makeup?

Can I use the boosters before/after sunscreen?

Can I add the boosters into my moisturizer?

Where can I review the full Booster ingredient listings?

Should I discontinue using my current serum?

What’s the difference between a your Vitamin C serum vs another brand’s?

Is the Vita-C Booster used in the morning or evening?

Why did NuFACE create these booster serums?

What skin types is each booster for?

Where do booster serums fit in my routine? Should I use them in the morning, evenings or both?

Is there reason to have all 3 Super Boosters?

What is the difference between the Vita-C boosters and the other two Super Boosters?

Can I mix the Vita-C booster with my other non-NuFACE® serums? Skincare?

How quickly can you see and/or feel results from using the super boosters?

What is the Super Peptide and the Super Anti-oxidant Boosters shelf life unopened?

What is the shelf-life of the Vita-C Booster unopened?

Once opened how long is the Booster effective for?

Does the Super Vita-C Booster help with blemishes and sun-spots?

Does the Super Vita-C have a scent?

Do the Super Boosters contain a fragrance?

Super Boosters

I have sensitive skin - can I use IonPlex Mist?

What's the difference between IonPlex Mist and the old NuFACE spray?

Should I use IonPlex Mist before or after treatment?

Is IonPlex Mist oil-free? Fragrance-free?

Does the fragrance linger after application? I am sensitive to fragrances

Are the ingredients cruelty free?

Is it safe for acne-prone skin?

Which devices can I use the mist with?

What is IonPlex Mist for? How should I use in my routine?

How many uses will I get from one bottle? How much should I apply to my face?

Can it be used on other areas of the body?

What are the active ingredients in IonPlex Mist?

What is the shelf life of the IonPlex Mist both opened and unopened?

Can I store the Mist in my Beauty Fridge?

Is IonPlex Mist an activator?

Can I use the mist with the Booster, Activator, or Serum?

Can I use the mist with FIX Device?

Can I use the mist with my daily moisturizer or sunscreen?

Can I spray the mist directly on my NuFACE Device?

Do you need to shake the bottle before use?

Can I spray IonPlex Mist under or over makeup?

Can I use the mist as a makeup setting spray?

Is IonPlex Mist formula clean?

Is the packaging sustainable?

Can I use the mist before the TWR therapy treatment?

IONPLEX Mist

Skincare

Is the FIX® Device safe for the eye area?

Does the FIX® Device offer long-term benefits?

Does the FIX® Device help with puffiness?

Whats the difference between the FIX® Device and the Effective Lip & Eye Attachment?

What's the difference between using FIX Vs Skin tightening app exclusive treatment?

Why do I need the FIX® Device if I already have the Trinity® & Effective Lip & Eye Attachment attachment?

Can I use my FIX® Device and NUFACE® Device on the same day?

How long does a FIX® treatment take?

How many days a week can you use the FIX® Device?

Can I use my FIX® Device over makeup?

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