NUFACE® Smart App
Why is the app being discontinued?
We know many of our customers have enjoyed using the app as part of their treatment experience. However, after careful evaluation and consideration of overall usage trends and feedback, we made the decision to sunset the app and focus our efforts on
Is my NuFACE device still usable?
Yes. Your device will continue to function normally without the app. To ensure your device is updated so that you can access all three treatment modes:. Note that this process is only required for TRINITY and MINI + and Classic devices. FIX Microwand
Where can I find the App-Exclusive treatments?
While the app will no longer host guided routines, we’ve made treatment tutorials available through our website and on our YouTube channel. If you’re looking for a specific routine or need further assistance with specific treatments tailored to your
By discontinuing the app, how can I access the different treatment modes?
Prior to sunsetting the app, we released a firmware update that allows you to access all three treatment modes directly on your NUFACE Trinity+ device. To ensure your device is updated:. Note that this process is only required for TRINITY and MINI +
Can I still use my attachments the same way?
Yes. All attachments can continue to be used exactly as before. The technology and performance of your device and attachments are not affected by the app sunset.
Will not having the app, affect the battery life of my device?
No. The app does not control or impact battery performance. Your device’s battery life and charging functionality remain unchanged.
Will I still have visibility to “My Journey and reminders”
Historical tracking, including “My Journey,” are no longer accessible through the app.
Will my reminders disappear?
Yes. While in-app reminders will no longer be available, we recommend setting recurring calendar reminders on your phone to help maintain consistency. Many clients also pair treatments with their regular skincare routine or daily habits like teeth br
Will the app be discontinued?
Thank you for reaching out. Yes, the NUFACE Smart App will be discontinued. We understand that many clients have enjoyed using the app’s features as part of their treatment experience. While the app is sunset, your NUFACE device will continue to func
If I purchased my device from the App, is the warranty still valid?
Yes. Your warranty remains fully valid according to the original purchase date and warranty terms. The app sunset does not impact warranty coverage.
Will there be a way to remove the hum when using the device?
The hum is an intentional feature that guides your treatment rhythm, signaling when to glide and when to perform lift-and-hold movements during your treatment.
Will we be able to access our selfies?
Selfies taken through the NuFACE app are no longer available. We had previously notified consumers to screenshot their progress as we would be removing it from the app.
How can I get the aesthetician experience without the app?
You can still enjoy a professional, guided experience without the app by:
Once the app is discontinued, how will I be able to track my progress?
Thank you for reaching out! We understand how important tracking progress is. Here are a few helpful tips from our team: