NUFACE Client Experience Experts

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NUFACE Help Center

Thank you for reaching out. Yes, the NUFACE Smart App will be discontinued. We understand that many clients have enjoyed using the app&#x2019;s features as part of their treatment experience.&#xA0;While the app is sunset, your NUFACE device will continue to function as designed for manual treatments once you update your device. Treatment routines and guidance can still be found on NUFACE.com and on our YouTube channel.&#xA0;<ol><li style="font-size: 16px;">Open the App</li><li style="font-size: 16px;">Accept the update</li><li style="font-size: 16px;">Keep the app open until the update is complete. Closing the app or interrupting the process once started could result in disabling the device&#x2019;s functionality entirely.&#xA0;</li></ol>Note that this process is only required for TRINITY and MINI + and Classic devices. FIX Microwand devices do not require updates.&#xA0;

Thank you for reaching out. Yes, the NUFACE Smart App will be discontinued. We understand that many clients have enjoyed using the app’s features as part of their treatment experience. While the app is sunset, your NUFACE device will continue to func

Will the app be discontinued?

NUFACE® Smart App

Where is the serial number located on the TRINITY+ Device?

Will the shiny spheres have fewer issues with wearing and delaminating?

Can the device be stored in the bathroom at all times?

TRINITY+ Device states it is water resistant so will my device be ok if accidentally dropped in the bathtub?

What are the exact dimensions of the TRINITY+?

Does charging the TRINITY+ device with the attachment on it affects the attchment longevity?

What does Hertz mean and how is it different from frequency and microccurent?

Does the TRINITY+ dock charge wirelessly?

How long does the Boost Button last when you press it?

What does a Boost Button do and how high do microamps go?

How and why would I use the Boost Button?

Why should I buy the TRINITY+ over the previous Trinity Device?

How often should I use my TRINITY+ for optimal results?

How do I reset my TRINITY+ or TRINITY+ PRO device?

When will the TRINITY+ be available for purchase?

How many intensity levels does the TRINITY+ PRO have? Does it have a Boost Button also?

How long do I need to charge my TRINITY+ initially for the first time when I receive it?

How do I properly clean my TRINITY+ Device?

Which PLUS+ device is the right one for me?

How do I charge my device to maximize battery life?

How long will a fully charged device last?

Does the TRINIRTY+ device have an auto shut-off option?

How do I turn off my device?

Can I turn the hum on and off?

Can I turn the device beeps on and off on the device?

What is the difference between water-resistent and waterproof?

What is the lifespan of each device if properly taken care of?

NUFACE® TRINITY+

What's the difference between Mini and MINI+?

How do I reset my MINI+ Device?

I have Bell's Palsy, is there a technique for using the device to help with that?

Where is the serial number located on the MINI+ Device?

How often should I use my MINI+ for optimal results?

How long do I need to charge my MINI+ initially for the first time when I receive it?

How do I adjust the microcurrent intensity on my device?

How do I properly clean my MINI+ Device?

What are the differences between the MINI+  and Trinity Pro?

I have the Trinity (Pro) with all attachments. Which is stronger and what should I do with all my attachments, when I buy the MINI+? 

How do I charge my MINI+ device to maximize battery life?

How long will a fully charged MINI+ device last?

My MINI+ device is turning off by itself. Is this normal?

How do I turn off my MINI+ device?

What are the exact dimensions of the MINI+?

NUFACE® MINI+

What main skin concerns does the FIX MicroWand address?

Is the FIX MicroWand safe for the eye area?

Does the FIX MicroWand offer long-term benefits?

Does the FIX MicroWand help with puffiness?

How long does a FIX MicroWand treatment take?

What Microcurrent Activator should I use with the FIX MicroWand?

How many days a week can you use the FIX MicroWand?

Can I use my FIX MicroWand over makeup?

Can I use my FIX MicroWand with my other skincare products?

How do I adjust the microcurrent intensity on my FIX MicroWand?

Can I use my Classic FIX or FIX MicroWand directly over the power patches?

What does Hertz mean and how is it different from frequency and microcurrent?

How many intensity levels does the FIX MicroWand have and does it have a Boost Button?

What's the difference between the FIX MicroWand and the Effective Lip & Eye Attachment?

Why do I need the FIX MicroWand if I already have the Trinity® with Effective Lip & Eye Attachment?

Why should I buy the FIX MicroWand over the FIX?

Can I use my FIX MicroWand and NuFACE Microcurrent Device on the same day?

What’s the difference between using FIX MicroWand VS the App Exclusive Skin Tightening Facial?

Why does the FIX Microwand doesn’t have a cap like the FIX?

Does the FIX MicroWand vibrate?

Can I turn off the vibration on the FIX MicroWand?

How to troubleshoot FIX MicroWand?

How do I reset my FIX MicroWand?

Where is the serial number located on the FIX MicroWand?

How do I charge my FIX MicroWand to maximize battery life?

My MicroWand is turning off by itself, is this normal?

How do I turn off my FIX MicroWand?

What is the lifespan of each MicroWand if properly taken care of?

What are the exact dimensions of the FIX MicroWand?

Can the FIX MicroWand be stored in the bathroom at all times?

What is the difference between water-resistant and waterproof?

How long do I need to charge my FIX MicroWand initially for the first time when I receive it?

How do I properly clean my FIX MicroWand?

Can I travel with the FIX MicroWand? When traveling in an airplane, can I put the FIX MicroWand in my carry-on bag?

How do I connect my FIX MicroWand to the NuFACE Smart App?

What treatments are available with the FIX MicroWand in the app?

What app features are available with the new FIX MicroWand?

Can the FIX MicroWand be used on sensitive skin?

Is the FIX MicroWand suitable for mature skin?

Can I use the FIX MicroWand if I have botox or fillers?

Does the FIX MicroWand come with a warranty?

FIX MicroWand

What areas can I treat with the NuBODY®?

Can I use my NUFACE Trinity® instead of the NuBODY®?

Should I shave before using NuBODY®?

Can I use the NuBODY® if I have crepey skin and lymphedema?

Can I use the NuBODY® with a body cream or oil?

For NuBODY®, what do you consider to be an oil-free body wash?

Can I use the NuBODY® over my stretch marks, scars or moles?

Why is my NuBODY® turning off?

Can I use the NuBODY® around the bust line?

How stong are the NuBODY® currents?

NUFACE NUBODY®

Can you use the Trinity® on lips & eyes or do you have to use the Effective Lip & Eye Attachment or FIX? Is it as effective?

Should I use the NUFACE Trinity® Wrinkle Reducer before or after the NuFACE Trinity® Facial Trainer treatment?

Can I use multiple attachments in the same treatment? In which order should I use them?

Which attachment should I buy, the Effective Lip & Eye or Trinity® Wrinkle Reducer?

What are the difference between the Efective Lip & Eye, Trinity® Wrinkle Reducer & Trinity® Facial Trainer Attachments?

In what order do I use the Trinity® Attachments?

Which NUFACE® Attachment should I use more often?

What do the attachments do?

My attachment is not working. How can I troubleshoot?

NUFACE Trinity® Attachments

What does the Effective Lip & Eye Attachment do?

What is the difference between the Effective Lip & Eye Attachment and the FIX® Device?

Does it help under-eye bags?

Will this lift and or remove the hollow under eye?

Can Effective Lip & Eye break down fat deposit in under eye bags?

I got the Effective Lip & Eye attachment specifically to correct for my droopy eyelids. One of my eyelids is droopier than the other, should I use the Effective Lip & Eye on that eyelid more?

Is there a video or demo for using Effective Lip & Eye attachment?

NUFACE Trinity® Effective Lip & Eye Attachment

How is Trinity® Wrinkle Reducer different from the microcurrent devices?

Can I use the Trinity® Wrinkle Reducer on the neck?

Should I use my Trinity® Wrinkle Reducer before or after the Trinity® Facial Trainer?

Does the Trinity® Wrinkle Reducer really help heal blackheads/enlarged pores?

Can you please clarify “no AHAs” do you mean at all or the day you use your device?

Will the Trinity® Wrinkle Reducer Attachment trigger my melasma?

Does the red light from Trinity® Wrinkle Reducer attachment help with dark spots?

Is Red Light safe for skin with rosacea?

Could the current or the red light make broken capillaries worse?

Is the red light safe for African American skin?

Should the light always be flashing?

How many LEDs are there and how long do they last?

Why do the LEDs pulse?

Why is there a protective shield and why do I have to hold it directly to my skin?

If I'm sensitive to the light, Do I have to wear goggles while using LED?

Should the Trinity® Wrinkle Reducer be used after applying the Booster or on top of a moisturizer or serum?

NUFACE Trinity® Wrinkle Reducer Attachment

Is NuFACE skincare considered to be vegan/cruelty-free?



Is NuFACE® packaging  sustainable?



What makes the new microcurrent activators stand out?

Why do I need a Microcurrent Activator, can't I use something else?



What are the ingredients in the new skincare activators?

Do I need to remove the Microcurrent Activator after my treatment?

Can I use water-based serums underneath or afterwards?

Does Microcurrent Activator interfere with other skin care products (serums, moisturizer etc) being absorbed?

How much activator should I apply to my face?

Which Microcurrent Activator should I use ?

Can I use both Microcurrent Activators at the same time?

Can I only use the Aqua Gel or Silk Crème with the FIX® instead of the FIX® Serum?

How does Silk Crème have sunflower seed oil when oil blocks microcurrent?

Do you need to shake the bottle before dispensing?

How many treatments can I get out of each Microcurrent Activator bottle?

Why is my Microcurrent Activator is pilling as I use it?

Can I work the Microcurrent Activator in my regular skincare routine even if I am not doing a treatment?

Where can I purchase the Microcurrent Activators?

Are your microcurrent activators a clean formula?

What can I do to make the Clean Sweep Applicator Brush last longer? 



What does it mean, "more ions means more microcurrent into the skin?" 

I am interested in ordering your microcurrent activators for professional use, could you direct me with whom to contact? 

Why we don’t have an “oil-free” claim on our activators

Can I wet my face with a water-based serum when the gel is drying during treatment

NUFACE®  Microcurrent Activators

What is NuFACE® Return policy?

What does my Warranty Cover?

Can I cancel my order?

Do I need to keep my receipt?

How do I return my product?

NuFACE® Warranty & Returns

How do I purchase a replacement charger?

How do I purchase a replacement charger if I am located outside of the U.S.?

How do I clean my devices?

My attachment isn't fitting properly on my device?

Do you offer repairs?

Does the Trinity® or the Trinity® PRO make a noise or beep when it needs charged?

Will the app be discontinued?Updated 7 days ago