Warranty & Returns
NUFACE Warranty Policy
All NUFACE Devices purchased through an authorized retailer include a two (2) year warranty covering any manufacturer related concerns resulting from everyday use of the product. Devices must be returned within warranty timeframe and provide proof of
How to file a Warranty Claim
Please note a Return Authorization number assigned by NUFACE is required prior to returning. Warranty Replacement turnaround is up to 15 business days from date of receipt.
Registering your device
We recommend registering your NUFACE Devices for a seamless warranty process. You will need your Device Type, Device Serial Number, & Proof of Purchase to complete registration. Register Device Here
What is NUFACE's Return Policy?
We offer returns for 60 days from date of purchase for all NUFACE devices* and skincare purchased through NUFACE.com. Shipping Charges are non-refundable. Attachments, Accessories, & Gift Cards are Final Sale and not eligible for return. If you purch
How do I return my order?
Purchases directly from NUFACE are effortless to return through these steps:. Purchases made through Authorized Retailers will need to be returned through them directly.
When will I receive my refund?
Once your return is received and reviewed at our warehouse, your refund will be initiated. Please allow up to 3 business days for review and 5-10 business days for funds to process, depending on your financial institution. You will receive a confirma
Do you offer a repair service?
Unfortunately, we do not have a repair facility. All NUFACE Devices purchased through an authorized retailer come with a 2-year warranty from the date of purchase.