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NuFACE Help Center

Follow these simple steps to troubleshoot your FIX Device:1. Try a Different Outlet: Plug your device into a different wall outlet using a 5-Volt plug or into a computer USB port to ensure it is charging properly.2. Charge for 4 Hours: Allow your device to charge for at least 4 hours.3. Power your device back on to smooth and tighten skin in minutes.If the problem persists, contact client service at info@nuface.com

If you're experiencing issues with your FIX Device, try plugging your device into a different wall outlet in your house using a 5-Volt plug or into a computer USB port and let your device charge for 4 hours. If you are still experiencing trouble

How to troubleshoot FIX®?

NuFACE FIX®

Should the Trinity® Device vibrate?

How many Microamps does the Trinity® Device have?

What is the NuFACE Trinity® power supply?

What are the treatment areas for the Trinity® Device?

Is it safe to use my Trinity® Device while undergoing electrolysis?

Can I use the NuFACE Trinity® on the neck?

Treatment tips and steps for using the Trinity® Device?

How do I reset the Trinity device?

Can I use my Trinity® Device 2 x a day?

Should I be using my NuFACE® Device on the highest level?

Will the NuFACE Trinity® with Facial Trainer reduce my double-chin?

Where is the serial number located on the Trinity Device?

NuFACE Trinity®

What are the treatment areas for the Mini Device?

Can I use the Mini Device on the neck area?

Can you use the Mini Device on lips & eyes or do you have to use the Effective Lip & Eye Attachment or FIX® Device?

How many times per week can I use the Mini device?

Does the Mini Device have a timing system?



How do I care for my Mini Device?

How can I switch between intensity levels on my Mini Device?

What is the Mini Device voltage / power supply?

How many microamps does the Mini Device have?

Can I use my Mini device 2 x a day?

Where is the serial number located on the Mini Device?

NuFACE® Mini

Is the FIX® Device safe for the eye area?

Does the FIX® Device offer long-term benefits?

Does the FIX® Device help with puffiness?

Whats the difference between the FIX® Device and the Effective Lip & Eye Attachment?

What's the difference between using FIX Vs Skin tightening app exclusive treatment?

Why do I need the FIX® Device if I already have the Trinity® & Effective Lip & Eye Attachment attachment?

Can I use my FIX® Device and NuFACE® Device on the same day?

How long does a FIX® treatment take?

How many days a week can you use the FIX® Device?

Can I use my FIX® Device over makeup?

Can the FIX® cause headaches or migraines?

Does the FIX® vibrate?

What is the FIX® device battery info?

My FIX device keeps pulsing while I am using it. What do these pulses mean?

What areas can I treat with the NuBODY®?

Can I use my NuFACE Trinity® instead of the NuBODY®?

Should I shave before using NuBODY®?

Can I use the NuBODY® if I have crepey skin and lymphedema?

Can I use the NuBODY® with a body cream or oil?

For NuBODY®, what do you consider to be an oil-free body wash?

Can I use the NuBODY® over my stretch marks, scars or moles?

Why is my NuBODY® turning off?

Can I use the NuBODY® around the bust line?

How stong are the NuBODY® currents?

NuFACE NuBODY®

Can you use the Trinity® on lips & eyes or do you have to use the Effective Lip & Eye Attachment or FIX? Is it as effective?

Should I use the NuFACE Trinity® Wrinkle Reducer before or after the NuFACE Trinity® Facial Trainer treatment?

Can I use multiple attachments in the same treatment? In which order should I use them?

Which attachment should I buy, the Effective Lip & Eye or Trinity® Wrinkle Reducer?

What are the difference between the Efective Lip & Eye, Trinity® Wrinkle Reducer & Trinity® Facial Trainer Attachments?

In what order do I use the Trinity® Attachments?

Which NuFACE® Attachment should I use more often?

What do the attachments do?

My attachment is not working. How can I troubleshoot?

NuFACE Trinity® Attachments

Where is the serial number located on the TRINITY+ Device?

Will the shiny spheres have fewer issues with wearing and delaminating?

Can the device be stored in the bathroom at all times?

TRINITY+ Device states it is water resistant so will my device be ok if accidentally dropped in the bathtub?

What are the exact dimensions of the TRINITY+?

Does charging the TRINITY+ device with the attachment on it affects the attchment longevity?

What does Hertz mean and how is it different from frequency and microccurent?

Does the TRINITY+ dock charge wirelessly?

How long does the Boost Button last when you press it?

What does a Boost Button do and how high do microamps go?

How and why would I use the Boost Button?

Why should I buy the TRINITY+ over the previous Trinity Device?

How often should I use my TRINITY+ for optimal results?

How do I reset my TRINITY+ or TRINITY+ PRO device?

When will the TRINITY+ be available for purchase?

How many intensity levels does the TRINITY+ PRO have? Does it have a Boost Button also?

How long do I need to charge my TRINITY+ initially for the first time when I receive it?

How do I properly clean my TRINITY+ Device?

Which PLUS+ device is the right one for me?

Will NuFACE still sell the previous Trinity and Mini devices?

How do I connect my device to the NuFACE Smart App?

How do I charge my device to maximize battery life?

How long will a fully charged device last?

Does the TRINIRTY+ device have an auto shut-off option?

How do I turn off my device?

Can I turn the hum on and off?

Can I turn the device beeps on and off on the device?

What is the difference between water-resistent and waterproof?

What is the lifespan of each device if properly taken care of?

NuFACE® TRINITY+

What's the difference between Mini and MINI+?

How do I reset my MINI+ Device?

I have Bell's Palsy, is there a technique for using the device to help with that?

Where is the serial number located on the MINI+ Device?

How often should I use my MINI+ for optimal results?

How long do I need to charge my MINI+ initially for the first time when I receive it?

How do I adjust the microcurrent intensity on my device?

How do I properly clean my MINI+ Device?

What are the differences between the MINI+  and Trinity Pro?

I have the Trinity (Pro) with all attachments. Which is stronger and what should I do with all my attachments, when I buy the MINI+? 

How do I charge my MINI+ device to maximize battery life?

How long will a fully charged MINI+ device last?

My MINI+ device is turning off by itself. Is this normal?

How do I turn off my MINI+ device?

What are the exact dimensions of the MINI+?

NuFACE® MINI+

What does the Effective Lip & Eye Attachment do?

What is the difference between the Effective Lip & Eye Attachment and the FIX® Device?

Does it help under-eye bags?

Will this lift and or remove the hollow under eye?

Can Effective Lip & Eye break down fat deposit in under eye bags?

I got the Effective Lip & Eye attachment specifically to correct for my droopy eyelids. One of my eyelids is droopier than the other, should I use the Effective Lip & Eye on that eyelid more?

Is there a video or demo for using Effective Lip & Eye attachment?

NuFACE Trinity® Effective Lip & Eye Attachment

How is Trinity® Wrinkle Reducer different from the microcurrent devices?

Can I use the Trinity® Wrinkle Reducer on the neck?

Should I use my Trinity® Wrinkle Reducer before or after the Trinity® Facial Trainer?

Does the Trinity® Wrinkle Reducer really help heal blackheads/enlarged pores?

Can you please clarify “no AHAs” do you mean at all or the day you use your device?

Will the Trinity® Wrinkle Reducer Attachment trigger my melasma?

Does the red light from Trinity® Wrinkle Reducer attachment help with dark spots?

Is Red Light safe for skin with rosacea?

Could the current or the red light make broken capillaries worse?

Is the red light safe for African American skin?

Should the light always be flashing?

How many LEDs are there and how long do they last?

Why do the LEDs pulse?

Why is there a protective shield and why do I have to hold it directly to my skin?

If I'm sensitive to the light, Do I have to wear goggles while using LED?

Should the Trinity® Wrinkle Reducer be used after applying the Booster or on top of a moisturizer or serum?

NuFACE Trinity® Wrinkle Reducer Attachment

I have sensitive skin - can I use IonPlex Mist?

What's the difference between IonPlex Mist and the old NuFACE spray?

Should I use IonPlex Mist before or after treatment?

Is IonPlex Mist oil-free? Fragrance-free?

Does the fragrance linger after application? I am sensitive to fragrances

Are the ingredients cruelty free?

Is it safe for acne-prone skin?

Which devices can I use the mist with?

What is IonPlex Mist for? How should I use in my routine?

What sizes will the mist come in?

How many uses will I get from one bottle? How much should I apply to my face?

Can it be used on other areas of the body?

What are the active ingredients in IonPlex Mist?

What is the shelf life of the IonPlex Mist both opened and unopened?

Can I store the Mist in my Beauty Fridge? 

Is IonPlex Mist an activator?

Can I use the mist with the Booster?

Can I use the mist with the Activator?

Can I use the mist with FIX Serum?

Can I use the mist with FIX Device?

Can I use the mist with my daily moisturizer or sunscreen?

Can I spray the mist directly on my NuFACE Device?

Do you need to shake the bottle before use?

Can I spray IonPlex Mist under or over makeup?

Can I use the mist as a makeup setting spray?

Is IonPlex Mist formula clean?

Is the packaging sustainable?

Can I use the mist before the TWR therapy treatment?

IONPLEX MIST

What are the ingredients in the Super Boosters?

Is the Super Booster formula oil-free?

Can I use the booster before my NuFACE® treatment?

Can I use the booster serum at night before bed?

Can I use the boosters every day?

Can I mix the booster with any of my skincare or your skincare?

Are the Boosters FDA-cleared like the Microcurrent Activators?

Which Ionized Super Booster is best for me?

How long will my Booster last?

How many booster drops should I apply to my face?

What is the number of treatments per booster?

Can the Booster be placed in the fridge?

Can the Booster be applied with the brush?

However, we do not recommend blending our Vita-C Booster with any non-NuFACE serums. This will decrease the formulation’s targeted benefits to help diminish discoloration and sun-spots.

Will there be one specific for sensitive skin?

Are the boosters Clean at Sephora?

Which Super Booster is better for acne prone skin?

Can I mix the boosters together?

Can I mix the boosters with the microcurrent activator?

Can the booster replace my microcurrent activator?

Should or could I use my super booster without my microcurrent device?

Can I use the booster with my TRINITY/MINI/FIX device?

Can I use the super booster on my hands/neck/decollete? How much should I use if I want to cover those areas?

How to troubleshoot FIX®?Updated 6 months ago