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NuFACE Help Center

If you&apos;re experiencing issues with your FIX Device, try plugging your device into a different wall outlet in your house using a 5-Volt plug or into a computer USB port and let your device charge for 4 hours. If you are still experiencing trouble, visit nuface.com for more troubleshooting tips or email info@nuface.com.

If you're experiencing issues with your FIX Device, try plugging your device into a different wall outlet in your house using a 5-Volt plug or into a computer USB port and let your device charge for 4 hours. If you are still experiencing trouble

How to troubleshoot FIX®?

NuFACE FIX®

Can you use the Trinity® on lips & eyes or do you have to use the Effective Lip & Eye Attachment or FIX? Is it as effective?

Should I use the NuFACE Trinity® Wrinkle Reducer before or after the NuFACE Trinity® Facial Trainer treatment?

Can I use multiple attachments in the same treatment? In which order should I use them?

Which attachment should I buy, the Effective Lip & Eye or Trinity® Wrinkle Reducer?

What are the difference between the Efective Lip & Eye, Trinity® Wrinkle Reducer & Trinity® Facial Trainer Attachments?

In what order do I use the Trinity® Attachments?

Which NuFACE® Attachment should I use more often?

What do the attachments do?

My attachment is not working. How can I troubleshoot?

NuFACE Trinity® Attachments

Is the Clean Sweep Brush cruelty-free?

Is the Clean Sweep Brush environmentally friendly?

Will the Clean Sweep Brush absorb the product?

Do I need to clean my Clean Sweep Brush with every use?

How do I clean my Clean Sweep Brush?

Are brushes being sold individually on the website?

NuFACE® Clean Sweep Applicator Brush

What does the Effective Lip & Eye Attachment do?

What is the difference between the Effective Lip & Eye Attachment and the FIX® Device?

Does it help under-eye bags?

Will this lift and or remove the hollow under eye?

Can Effective Lip & Eye break down fat deposit in under eye bags?

I got the Effective Lip & Eye attachment specifically to correct for my droopy eyelids. One of my eyelids is droopier than the other, should I use the Effective Lip & Eye on that eyelid more?

Is there a video or demo for using Effective Lip & Eye attachment?

NuFACE Trinity® Effective Lip & Eye Attachment

Is the FIX® Device safe for the eye area?

Does the FIX® Device offer long-term benefits?

Does the FIX® Device help with puffiness?

Whats the difference between the FIX® Device and the Effective Lip & Eye Attachment?

Why do I need the FIX® Device if I already have the Trinity® & Effective Lip & Eye Attachment attachment?

Can I use my FIX® Device and NuFACE® Device on the same day?

How long does a FIX® treatment take?

How many days a week can you use the FIX® Device?

Can I use my FIX® Device over makeup?

Can the FIX® cause headaches or migraines?

Does the FIX® vibrate?

What is the FIX® device battery info?

My FIX device keeps pulsing while I am using it. What do these pulses mean?

Is NuFACE skincare considered to be vegan/cruelty-free?



Is NuFACE® packaging  sustainable?



What makes the new microcurrent activators stand out?

Why do I need a Microcurrent Activator, can't I use something else?



What are the ingredients in the new skincare activators?

Do I need to remove the Microcurrent Activator after my treatment?

Can I use water-based serums underneath or afterwards?

Does Microcurrent Activator interfere with other skin care products (serums, moisturizer etc) being absorbed?

How much activator should I apply to my face?

Which Microcurrent Activator should I use ?

Can I use both Microcurrent Activators at the same time?

Can I only use the Aqua Gel or Silk Crème with the FIX® instead of the FIX® Serum?

How does Silk Crème have sunflower seed oil when oil blocks microcurrent?

Do you need to shake the bottle before dispensing?

How many treatments can I get out of each Microcurrent Activator bottle?

Why is my Microcurrent Activator is pilling as I use it?

Can I work the Microcurrent Activator in my regular skincare routine even if I am not doing a treatment?

Where can I purchase the Microcurrent Activators?

Are your microcurrent activators a clean formula?

What can I do to make the Clean Sweep Applicator Brush last longer? 



What does it mean, "more ions means more microcurrent into the skin?" 

I am interested in ordering your microcurrent activators for professional use, could you direct me with whom to contact? 

Why we don’t have an “oil-free” claim on our activators

Can I wet my face with a water-based serum when the gel is drying during treatment

NuFACE®  Microcurrent Activators

Is Hydrating Leave-On Gel Primer silicone free?

Does the Hydrating Leave-On Gel Primer expire?

How long does the Hydrating Leave-On Gel Primer last?

My Hydrating Leave-On Gel Primer is drying out, what do I do? 

How do you prevent the Hydrating Leave-On Gel Primer from feeling sticky?

NuFACE® Hydrating Leave-On Gel Primer

Do you have any charging recommendations?

How do I purchase a replacement charger?

How do I purchase a replacement charger if I am located outside of the U.S.?

How do I clean my devices?

My Trinity® device isn't working properly, how can I fix this issue?

My attachment isn't fitting properly on my device?

Do you offer repairs?

Does the Trinity® or the Trinity® PRO make a noise or beep when it needs charged?

NuFACE® Device Care & Troubleshooting

What are the treatment areas for the Mini Device?

Can I use the Mini Device on the neck area?

Can you use the Mini Device on lips & eyes or do you have to use the Effective Lip & Eye Attachment or FIX® Device?

How many times per week can I use the Mini device?

Does the Mini Device have a timing system?



How do I care for my Mini Device?

How can I switch between intensity levels on my Mini Device?

What is the Mini Device voltage / power supply?

How many microamps does the Mini Device have?

Should I be using my NuFACE® Device on the highest level?

Can I use my Mini device 2 x a day?

NuFACE® Mini

What areas can I treat with the NuBODY®?

Can I use my NuFACE Trinity® instead of the NuBODY®?

Should I shave before using NuBODY®?

Can I use the NuBODY® if I have crepey skin and lymphedema?

Can I use the NuBODY® with a body cream or oil?

For NuBODY®, what do you consider to be an oil-free body wash?

Can I use the NuBODY® over my stretch marks, scars or moles?

Why is my NuBODY® turning off?

Can I use the NuBODY® around the bust line?

How stong are the NuBODY® currents?

NuFACE NuBODY®

What are the ingredients in the Super Boosters?

Is the Super Booster formula oil-free?

Can I use the booster before my NuFACE® treatment?

Can I use the booster serum at night before bed?

Can I use the boosters every day?

Can I mix the booster with any of my skincare or your skincare?

Are the Boosters FDA-cleared like the Microcurrent Activators?

Which Ionized Super Booster is best for me?

How long will my Booster last?

How many booster drops should I apply to my face?

What is the number of treatments per booster?

Can the Booster be placed in the fridge?

Can the Booster be applied with the brush?

However, we do not recommend blending our Vita-C Booster with any non-NuFACE serums. This will decrease the formulation’s targeted benefits to help diminish discoloration and sun-spots.

Do these Supper Boosters contain any fragrance?

Will there be one specific for sensitive skin?

Are the boosters Clean at Sephora?

Which Super Booster is better for acne prone skin?

Can I mix the boosters together?

Can I mix the boosters with the microcurrent activator?

Can the booster replace my microcurrent activator?

Should or could I use my super booster without my microcurrent device?

Can I use the booster with my TRINITY/MINI/FIX device?

Can I use the super booster on my hands/neck/decollete? How much should I use if I want to cover those areas?



Is the Super Booster packaging sustainable?

Are the Super Boosters considered to be  vegan/cruelty free?

Do you need to shake the booster bottle before dispensing?

The Booster is pilling on my skin, what do I do?

Can the boosters be used under makeup?

Can I use the boosters before/after sunscreen?

Can I add the boosters into my moisturizer?

Where can I review the full Booster ingredient listings?

Should I discontinue using my current serum?

What’s the difference between a your Vitamin C serum vs another brand’s?

Is the Vita-C Booster used in the morning or evening?

Why did NuFACE create these booster serums?

What skin types is each booster for?

Where do booster serums fit in my routine? Should I use them in the morning, evenings or both?

Is there reason to have all 3 Super Boosters?

What is the difference between the Vita-C boosters and the other two Super Boosters?

Can I mix the Vita-C booster with my other non-NuFACE® serums? Skincare?

How quickly can you see and/or feel results from using the super boosters? 


What is the Super Peptide and the Super Anti-oxidant Boosters shelf life unopened?

What is the shelf-life of the Vita-C Booster unopened?

Once opened how long is the Booster effective for?

Does the Super Vita-C Booster help with blemishes and sun-spots?

Does the Super Vita-C have a scent?

Do the Super Boosters contain a fragrance?

NuFACE® Super Boosters

Should the Trinity® Device vibrate?

How many Microamps does the Trinity® Device have?

What is the NuFACE Trinity® power supply?

What are the treatment areas for the Trinity® Device?

Is it safe to use my Trinity® Device while undergoing electrolysis?

Can I use the NuFACE Trinity® on the neck?

Treatment tips and steps for using the Trinity® Device?

How do I reset the Trinity device?

Can I use my Trinity® Device 2 x a day?

Will the NuFACE Trinity® with Facial Trainer reduce my double-chin?

NuFACE Trinity®

How is Trinity® Wrinkle Reducer different from the microcurrent devices?

Can I use the Trinity® Wrinkle Reducer on the neck?

Should I use my Trinity® Wrinkle Reducer before or after the Trinity® Facial Trainer?

Does the Trinity® Wrinkle Reducer really help heal blackheads/enlarged pores?

Can you please clarify “no AHAs” do you mean at all or the day you use your device?

Will the Trinity® Wrinkle Reducer Attachment trigger my melasma?

Does the red light from Trinity® Wrinkle Reducer attachment help with dark spots?

Is Red Light safe for skin with rosacea?

Could the current or the red light make broken capillaries worse?

Is the red light safe for African American skin?

Should the light always be flashing?

How many LEDs are there and how long do they last?

Why do the LEDs pulse?

Why is there a protective shield and why do I have to hold it directly to my skin?

If I'm sensitive to the light, Do I have to wear goggles while using LED?

Should the Trinity® Wrinkle Reducer be used after applying the Booster or on top of a moisturizer or serum?

How to troubleshoot FIX®?Updated 7 months ago