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NuFACE® General Inquiry

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Are the Prep N Glow wipes biodegradable?

Our Prep-N-Glow® Cloths are not biodegradable. Our cloths are gentle cleansing cloths which are enriched with hydrating hyaluronic acid, antioxidants and minerals for beautifully refreshed and radiant skin.

What is the shelf life of the Optimizing Mist?

The Optimizing Mist has a shelf life of 12 months once it has been opened and 2 years unopened. If the mist has been opened and not used within 12 months, I would recommend disposing of it, as it will start to lose its efficacy

What material are the spheres made of?

The base material that the spheres are cast in is Zinc with chrome plating applied to surface. Note: The chrome plating process involves applying the chromium over nickel, so the spheres do contain nickel in the plating.

What is microcurrent technology?

Microcurrent is a low-level current that mimics the body's natural current, stimulating the muscles to provide both instant and cumulative anti-aging results.

Can I use NuFACE® devices if I have rosacea?

You may use NuFACE if you have rosacea. Because microcurrent will stimulate circulation, the skin may appear flushed after use but will typically clear shortly after your treatment. We recommend to test a small amount of microcurrent activator on

My skin is red after treatment, is this normal?

Yes, this is completely normal since microcurrent will stimulate circulation. Redness should dissipate shortly after you've completed your treatment.

How much microcurrent does the device emit?

The NuFace Trinity® and Mini have a maximum output of 335 microamps. The NuFACE Trinity® Pro - 400 microamps. FIX® has a maximum output of 200 microamps. NuBODY® has a maximum output of 900 microamps. The Effective Lip & Eye has a maximum output of

What is the NuFACE® device voltage / power supply?

All NuFACE devices have a power supply of100-240vac, 50/60Hz.

What is the output voltage of each device and the differences?

Our devices were specifically designed by aestheticians for optimal immediate and long-term results. The Trinity and the Mini are both 335 microamps, and our FIX device is 200 microamps. However, the perfect dose of mircocurrent has several other

What are the contraindications for use?

As a precaution, we recommend that you do not use NuFACE® if you are under 18 years of age, pregnant, subject to seizures, have active cancers or tumors, have an electronic implanted device (such as a pacemaker, defibrillator, stimulator, etc.), or

How are the devices manufactured?

Our devices were designed in the USA and are manufactured in Mexico. You’ll be happy to know that NuFACE® manufactures within Good Manufacturing Practices (GMP) and in accordance with FDA regulations. Every device is subjected to rigorous design

Where can I purchase an adapter?

We do have the charging adapter cords available on our website at

Can I use my device while breastfeeding?

It is perfectly safe to use our devices and products if you are not pregnant and in good health, post-partum, and if you are breastfeeding.

I am interested in your product but live outside the U.S. Where can I locate a distributor?

To find an international distributor near you, please visit

I noticed the wearing of spheres on my device, is this normal?

Wearing of the spheres is typically caused by wear and tear or cleansing the spheres with harsh chemicals or wipes and does not affect the current or functionality of the device. If you feel discomfort during glides, then we would recommend that you

How long do the NuFACE devices last?

Typically, devices are expected to last between 3-5 years. We had clients who have had their Trinity® for almost a decade. It may be that the battery is starting to deplete, therefore making the current emit at a lesser strength. It could also be

How can the device be used in conjunction with Botox?

The results of fillers or Botox is not affected by your microcurrent treatments. Please consult a board-certified dermatologist who has years of experience with facial injections. Microcurrent is a passive electrical stimulation, a non-invasive way

How does simultaneous lengthening and shortening of muscles work?

Microcurrent normalizes the muscle and depending on which muscles you are working, the microcurrent will either lengthen or shorten.

What does 'energizing the facial muscles' mean?

We refer to energizing facial muscles like activating them or exercising them.

Is the Mobile App available internationally?

The NuFACE Smart App is available for both iPhone and Android clients in the following countries: United States, Canada, United Kingdom & Australia

Where can I make an appointment with someone for a consultation?

Please contact our team at [email protected] and one of our licensed aestheticians will reach out to you!

Can you explain Refreshed Devices?

Refreshed Devices are completely functional NuFACE® Microcurrent Devices that have been returned unopened by the client or lightly used with minor cosmetic flaws. All Refreshed Devices are covered by our standard 1-year warranty, but are considered

Why is there a price difference with devices offered on QVC?

Some of our retailers will offer exclusive deals which are exclusively available through them—just like how will have certain sets or promotions that are exclusive just to us. QVC is an authorized NuFACE retailer and the products being

Traveling with NuFACE®

NuFACE® is totally TSA-approved and safe to take on a plane whether in your carry on bag or your checked in luggage.

Microcurrent Vs Radio Frequency?

Microcurrent is measured in micro-amps. It’s a low-level, electrical current capable of facial stimulation, that sends soft, gentle waves through the skin, down to the facial muscles to mimic and gently re-energize the body’s natural ionic flow. It’s

These devices aren't food or drug, why is it FDA-cleared?

Gaining FDA-clearance is necessary to demonstrate safety. Both NuFACE® Devices and Microcurrent Activators (conductive products) are FDA-cleared and classified as class 2 medical devices—which means they must go through a rigorous clearance process

What does it mean the NuFACE® device is a 510(K) certification class II device?

NuFACE® Facial Toning Device was tested and found to be in compliance with FDA's performance standards and a 510(k) Number was issued. NuFACE® Facial Toning Device was also tested and found to be in compliance with the EU Declaration of Conformity

What were the results of your clinical studies for Mini® and Trinity®?

NuFACE clinical studies are performed on a variety of skin types and have proven NuFACE devices to be efficacious, safe, and suitable for all skin types. Claim Summary below: Trinity Device/ Mini Device CLINICALLY TESTED: INSTANT and LONG-TERM

What were the results of your clinical studies for FIX®?

NuFACE clinical studies are performed on various skin types and proved NuFACE devices to be efficacious, safe, and suitable for all skin types. CLINICALLY TESTED + INSTANT RESULTS FROM THE FIX DEVICE • 100% of women said their skin felt instantly

Are devices safe to use if you have a copper IUD?

It is not listed in the contraindications, however we advise you to speak with your physician about any additional health concerns you may have.

I see flashing lights when using a NuFACE® Device. Is this normal?

Seeing flashing lights during your NuFACE® treatment is a result of the stimulation of the optic nerve. This is normal. If you notice this condition constantly and when not using your NuFACE device, please consult your doctor.

Do we know why the FDA regulates not to use the Microcurrent Device on the temples?

Currently our devices are not indicated or intended to use on the temples. Since the FDA prohibits the use of devices that are used outside of the cleared indication, we always advise to keep your treatment away from that specific area.

Does overstimulation lead to weakend muscles?

The use of microcurrent in medicine and cosmetic improvement has been studied for more than 50 years, to help stimulate the body to manufacture and utilize proteins and nutrients required for optimal cell metabolism and it supports cell homeostasis

I'm not seeing instant results, do you have any recommendations?

Please be sure to stay consistent with your treatments to maintain your results. As a reminder, you should use the device for 5 minutes a day, 5 days a week for the first 6 weeks to see optimal results, and 2-3 times per week to maintain results. And

Is a metallic taste normal?

Rest assured that our devices have gone through the proper FDA testing to ensure that our devices are absolutely safe to use and don't cause any harm to the body. On occasion, a metallic taste may be experienced during a microcurrent treatment. This

My skin is red and irritated, is this normal?

Rest assured, this is completely normal. We recommend adjusting the intesity level to the lowest setting if you are experiencing sensitivity.

Can the microcurrent cause/aggravate pigmentation?

Our gentle microcurrent does not stimulate the inflammatory pathway that would initiate (melanogenesis) the production of (melanin) pigment, leading to hyperpigmentation. If you have additional concerns, please email [email protected] for support.

Do you have any dental contradictions?

We do not have any contraindication to use the NuFACE devices if you have braces/dental implants. You will be happy to know that you can safely use your device.

Can I use NuFACE® if I have piercings?

For ease of use in gliding the device and peace of mind you may want to remove them, but it is not necessary to do so for piercings. For larger pins and plates in the facial or body area clients should consult with their physician. Common

Does the NuFACE® have/use any magnets in it?

NuFACE® Microcurrent Devices should not be used by clients with any electronic implanted devices to avoid any interference with the normal operation of their device. We recommend that you consult with your Dr. prior to using your NuFACE. If you have

Are there any Contraindications for use?

• Do not use if you have a history of seizures, especially if you have photosensitive epilepsy, as the pulsing light could induce seizures. • Do not use on the neck if diagnosed with or suspect a thyroid problem. • Do not use the Wrinkle Reducer if

Is it safe to use my NuFACE® Devices while undergoing electrolysis?

Yes—you can use our Trinity® Facial Toning, Effective Lip & Eye, Wrinkle Reducer, Mini and FIX® Devices during electrolysis treatments. However, we do not recommend using your NuFACE® Devices over swollen, inflamed, infected, or open skin eruptions

Is the NuFACE® TGA-approved?

Since our devices are not considered therapeutic devices.We are not subject to the requirements of TGA.

Do you have any partnership opportunties? I would love to collaborate.

Thanks for your interest in NuFACE! We aren’t looking for new collaborations at the moment, but will save your info & reach out should anything change. You can also email us at [email protected]

I am interested in authorized retailer, what do I need to do?

Thanks so much for reaching out. You can fill out our form online and a member of our team will reach out to you shortly:

Does NuFACE® give discounts for First Responders?

We truly appreciate all you are doing for us in this time of need. NuFACE made an amenity donation to our local hospitals in San Diego and to No Kid Hungry for a percentage of our retail sales. We do not currently have a program or discount for

How can I purchase the Trinity® PRO device?

The Trinity® Pro is available at professional spas and aesthetician offices. Contact your local aesthetician office to inquire about NuFACE Pro Treatments.

Do you offer a professional discount for licensed estheticians?

You can fill out our form online and a member of our team will reach out to you shortly:

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