NUFACE Client Experience Experts

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NUFACE Help Center

You can find step by step troubleshoot instructions based on your device in our <a href="https://www.mynuface.com/pages/device-user-manual-downloads" target="_blank" rel="noopener noreferrer">User Manual</a> or in our <a href="https://nuface-help-center.gorgias.help/en-US/flows/01KRYK4DR7NZAWJ14357CJPWPQ" target="_blank" rel="noopener noreferrer">help center here</a>.

You can find step by step troubleshoot instructions based on your device in our User Manual or in our help center here.

How do I troubleshoot my device?

Device Care & Troubleshooting

NUFACE Warranty Policy

Registering your device

How to file a Warranty Claim

Do you offer a repair service?

Warranty

What is NUFACE's Return Policy?

How do I return my order?

When will I receive my refund?

Returns

How much is shipping?

When will my order ship and where can I find my tracking number?

Which U.S. regions are not eligible for free shipping?

How can I manage my delivery?

Shipping

How do I clean my devices?

TRINITY+ Attachment Fit Troubleshooting

How do I purchase a replacement charger?

How do I purchase a replacement charger if I am located outside of the U.S.?

Can the device be stored in the bathroom at all times?

My attachment is not working. How can I troubleshoot?

How do I clean my Clean Sweep Brush?

Becoming an Authorized Retailer

Do you offer a professional discount for licensed estheticians?

How can I purchase the Trinity® PRO device?

How many intensity levels does the TRINITY+ PRO have? Does it have a Boost Button also?

Does the Trinity® PRO make a noise or beep when it needs charged?

Professionals & Spas

Why is the app being discontinued?

Is my NuFACE device still usable?

Where can I find the App-Exclusive treatments?

By discontinuing the app, how can I access the different treatment modes?

Can I still use my attachments the same way?

Will not having the app, affect the battery life of my device?

Will I still have visibility to “My Journey and reminders”

Will my reminders disappear?

Will the app be discontinued?

If I purchased my device from the App, is the warranty still valid?

Will there be a way to remove the hum when using the device?

Will we be able to access our selfies?

How can I get the aesthetician experience without the app?

Once the app is discontinued, how will I be able to track my progress?

NUFACE Smart App

How to Use

Battery & Charging

TRINITY+ General Information

TRINITY+

Effective Lip & Eye Attachment FAQs

Red Light Wrinkle Reducer Attachment FAQs

TRINITY+ Attachments

TRINITY Classic General Information

TRINITY Classic

TRINITY Devices

How long do I need to charge my MINI+ initially for the first time when I receive it?

How do I adjust the microcurrent intensity on my device?

How often should I use my MINI+ for optimal results?

Where is the serial number located on the MINI+ Device?

What's the difference between Mini and MINI+?

How do I reset my MINI+ Device?

What does Hertz mean and how is it different from frequency and microccurent?

How do I charge my MINI+ device to maximize battery life?

How long will a fully charged MINI+ device last?

My MINI+ device is turning off by itself. Is this normal?

How do I turn off my MINI+ device?

Can I turn the device beeps on and off on the device?

What are the exact dimensions of the MINI+?

What is the lifespan of each device if properly taken care of?

MINI+

What are the treatment areas for the Mini Device?

Can I use the Mini Device on the neck area?

Can you use the Mini Device on lips & eyes or do you have to use the Effective Lip & Eye Attachment or FIX® Device?

How many times per week can I use the Mini device?

Does the Mini Device have a timing system?

How do I care for my Mini Device?

How can I switch between intensity levels on my Mini Device?

What is the Mini Device voltage / power supply?

How many microamps does the Mini Device have?

Should I be using my NUFACE® Device on the highest level?

Where is the serial number located on the Mini Device?

MINI Classic

MINI Devices

What main skin concerns does the FIX MicroWand address?

Is the FIX MicroWand safe for the eye area?

Does the FIX MicroWand offer long-term benefits?

Does the FIX MicroWand help with puffiness?

How long does a FIX MicroWand treatment take?

What Microcurrent Activator should I use with the FIX MicroWand?

How many days a week can you use the FIX MicroWand?

Can I use my FIX MicroWand over makeup?

Can I use my FIX MicroWand with my other skincare products?

How do I adjust the microcurrent intensity on my FIX MicroWand?

Can I use my Classic FIX or FIX MicroWand directly over the power patches?

What does Hertz mean and how is it different from frequency and microcurrent?

How many intensity levels does the FIX MicroWand have and does it have a Boost Button?

What's the difference between the FIX MicroWand and the Effective Lip & Eye Attachment?

Why do I need the FIX MicroWand if I already have the Trinity® with Effective Lip & Eye Attachment?

Why should I buy the FIX MicroWand over the FIX?

Can I use my FIX MicroWand and NuFACE Microcurrent Device on the same day?

Why does the FIX Microwand doesn’t have a cap like the FIX?

Does the FIX MicroWand vibrate?

Can I turn off the vibration on the FIX MicroWand?

How do I reset my FIX MicroWand?

Where is the serial number located on the FIX MicroWand?

How do I charge my FIX MicroWand to maximize battery life?

My MicroWand is turning off by itself, is this normal?

How do I turn off my FIX MicroWand?

What is the lifespan of each MicroWand if properly taken care of?

What are the exact dimensions of the FIX MicroWand?

How long do I need to charge my FIX MicroWand initially for the first time when I receive it?

What treatments are available with the FIX MicroWand in the app?

Can the FIX MicroWand be used on sensitive skin?

Can I use the FIX MicroWand if I have botox or fillers?

FIX MicroWand

What areas can I treat with the NuBODY®?

Can I use my NUFACE Trinity® instead of the NuBODY®?

Should I shave before using NuBODY®?

Can I use the NuBODY® if I have crepey skin and lymphedema?

Can I use the NuBODY® with a body cream or oil?

For NuBODY®, what do you consider to be an oil-free body wash?

Can I use the NuBODY® over my stretch marks, scars or moles?

Why is my NuBODY® turning off?

Can I use the NuBODY® around the bust line?

How stong are the NuBODY® currents?

NUBODY

Is NuFACE skincare considered to be vegan/cruelty-free?



Is NuFACE® packaging  sustainable?



What makes the new microcurrent activators stand out?

Why do I need a Microcurrent Activator, can't I use something else?



What are the ingredients in the new skincare activators?

Do I need to remove the Microcurrent Activator after my treatment?

Can I use water-based serums underneath or afterwards?

Does Microcurrent Activator interfere with other skin care products (serums, moisturizer etc) being absorbed?

How much activator should I apply to my face?

Which Microcurrent Activator should I use ?

Can I use both Microcurrent Activators at the same time?

Can I only use the Aqua Gel or Silk Crème with the FIX® instead of the FIX® Serum?

How does Silk Crème have sunflower seed oil when oil blocks microcurrent?

Do you need to shake the bottle before dispensing?

How many treatments can I get out of each Microcurrent Activator bottle?

Why is my Microcurrent Activator is pilling as I use it?

Can I work the Microcurrent Activator in my regular skincare routine even if I am not doing a treatment?

Where can I purchase the Microcurrent Activators?

Are your microcurrent activators a clean formula?

What can I do to make the Clean Sweep Applicator Brush last longer? 



What does it mean, "more ions means more microcurrent into the skin?" 

I am interested in ordering your microcurrent activators for professional use, could you direct me with whom to contact? 

Why we don’t have an “oil-free” claim on our activators

Can I wet my face with a water-based serum when the gel is drying during treatment

Will the Clean Sweep Brush absorb the product?

Is the Clean Sweep Brush environmentally friendly?

Is the Clean Sweep Brush cruelty-free?

Microcurrent Activators

What is the NuFACE FIX® Serum? 

What are the ingredients?  

Where can I use it?  

Is it clean? Is it dairy-free, gluten-free? 

Can I use this by itself, or can I only use it with my microcurrent device?

Can I use it if I have sensitive skin?  

What is the shelf life unopened? 

Once opened how long is the serum effective for?  

Can I use the FIX® Line Smoothing Serum under my eye cream? 

Can I use the FIX Device without the serum?

Can you use another serum to replace FIX Serum while using FIX? 

Can I place FIX Serum in my skincare fridge? 

When do I work in using FIX Serum into my treatment?  

Which devices can I use FIX Serum with? 

Can I mix FIX Serum with any of the Boosters? 

Is FIX Serum FDA-cleared like the other Microcurrent Activators? 

How much should I apply to my face? 

Can the FIX Serum be applied with the brush? 

Can I use FIX Serum under or over makeup?  

FIX Serum

Should I use Power Patches before or after microcurrent treatment?

Can I use my Classic FIX Device directly over the Power Patches?

Can I sleep with Power Patches on?

What should I do if Power Patches come in contact with eyes?

After using do I need to rinse my skin?

Will my treatment be less effective if my products are expired? Will affect the results or affect the device performance with expired product?

How should I store my patches? Can temperatures affect the product? (store it in car etc.)

Can I re-hydrate the patches with IonPlex Mist whilst on or to prevent the jar from drying out?

What is the shelf life both opened and unopened?

Can I store the IonPlex Hydro-Gel Eye Patches in my refrigerator?

Can the IonPlex Hydro-Gel Eye Patches be used as an activator?

Can I use the IonPlex Hydro-Gel Eye Patches over my Super Boosters? Can I use the Power Patches with the Activator? Can I use power patches with my FIX serum?

What are the benefits to using these patches prior to treating with the FIX Device?

How do I troubleshoot my device?Updated 2 days ago