My NuFACE TRINITY+ device disconnected from the App, how can I reconnect it? Updated a year ago
Here are a few tips clients have found helpful:
• Charge your device fully before connecting to the app (TRINITY+ for 10 hours, MINI+ for 4 hours, Trinity+ PRO for 10 hours)
• Close the app, restart it, and try again.
• Verify that your NuFACE device is connecting by going to your phone settings and checking the Bluetooth connections.
• Restart the phone (turning it off, then on again) and try once more.
If the above tips still do not work, we recommend the following:
• In phone settings go into Bluetooth settings and forget the MINI+ device
• Plug in your MINI+ to charge, making sure its lighting up/charging as expected
• Turn off your phone
• Turn phone back on
• Unplug your MINI+ (it should light up right after being unplugged)
• Turn it on, let it go for a little to make sure it's working, then turn it off (this is a secondary “wake up” step)
• Load up your app (try to connect within a few minutes at most)
• Then connect your Smart Device in app as prompted via “Add Device”
