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NUFACE Help Center

<ul><li>For your protection we are unable to ship to P.O. Boxes or Freight Forwarders.</li><li>We currently ship within the USA only.</li><li>For clients outside the US, please visit our<a href="https://www.mynuface.com/tools/store-locator" style=" text-decoration: underline;" id="isPasted"> International Locations</a> page to find a retailer in your area.</li></ul>Learn more about <a href="https://www.mynuface.com/pages/shipping" target="_blank" rel="noopener noreferrer">NUFACE Shipping here</a>.

Shipping Policies

Shipping & Orders

NUFACE Warranty Policy

How to file a Warranty Claim

Registering your device

What is NUFACE's Return Policy?

How do I return my order?

When will I receive my refund?

Do you offer a repair service?

Warranty & Returns

Holiday Shipping Cut-Offs 2026

Promotional Discounts & Price Adjusting Policies

How do I use HSA or FSA for payment at checkout?

How can I manage my delivery?

When will my order ship and where can I find my tracking number?

How much is shipping?

Which U.S. regions are not eligible for free shipping?

Payment Methods Accepted

How do I troubleshoot my device?

How do I clean my devices?

TRINITY+ Attachment Fit Troubleshooting

How do I purchase a replacement charger?

How do I purchase a replacement charger if I am located outside of the U.S.?

Can the device be stored in the bathroom at all times?

My attachment is not working. How can I troubleshoot?

How do I clean my Clean Sweep Brush?

Device Care & Troubleshooting

Becoming an Authorized Retailer

Do you offer a professional discount for licensed estheticians?

How can I purchase the Trinity® PRO device?

How many intensity levels does the TRINITY+ PRO have? Does it have a Boost Button also?

Does the Trinity® PRO make a noise or beep when it needs charged?

Professionals & Spas

Why is the app being discontinued?

Is my NuFACE device still usable?

Where can I find the App-Exclusive treatments?

By discontinuing the app, how can I access the different treatment modes?

Can I still use my attachments the same way?

Will not having the app, affect the battery life of my device?

Will I still have visibility to “My Journey and reminders”

Will my reminders disappear?

Will the app be discontinued?

If I purchased my device from the App, is the warranty still valid?

Will there be a way to remove the hum when using the device?

Will we be able to access our selfies?

How can I get the aesthetician experience without the app?

Once the app is discontinued, how will I be able to track my progress?

NUFACE Smart App

How to Use

Battery & Charging

TRINITY+ General Information

TRINITY+

Effective Lip & Eye Attachment FAQs

Red Light Wrinkle Reducer Attachment FAQs

TRINITY+ Attachments

TRINITY Classic General Information

TRINITY Classic

TRINITY Devices

How to use

MINI+ General Information

MINI+

MINI Classic General Information

MINI Classic

MINI Devices

How to use the FIX MicroWand

Battery & Charging - FIX MicroWand

FIX MicroWand General Information

How to use the FIX Classic

FIX Classic General Information

FIX MicroWand & FIX Classic

NUBODY General Information

NUBODY

How to use Microcurrent Activators

Microcurrent Activator Ingredients & General Information

How to use FIX Serum

FIX Serum Ingredients & General Information

Microcurrent Activators & Serums

How to use Power Patches

Power Patch Ingredients & General Information

IonPlexHydra-Gel Power Patches

How to use Power Masks

Power Mask Ingredients & General Information

IonPlex Hydra-Gel Power Mask

Which Booster is for me & How to use

Super Booster Ingredients & General Information

Super Boosters

How to use IonPlex Mist

IonPlex Ingredients & General Information

IonPlex Mist

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Prep-N-Glow Ingredients & General Information

Prep-N-Glow Facial Wipes

Skincare

Device General Information

Microcurrent General Information

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Shipping PoliciesUpdated 37 minutes ago