ReFactor App

The previous NuFACE app had a "My Devices" drop-down menu that provided access to all my available NuFACE Devices. However, I do not see that feature in the new NuFACE App. How can I see all my paired NuFACE Devices?

You can still access all your NuFACE Devices you have added to the NuFACE App by tapping on the “My Devices” arrow. You will then see your added NuFACE Devices in your NuFACE App. You may then select the NuFACE Device you would like to use for your t

I have already added my Classic Device. How can I add my Classic Attachments?

There are multiple ways you can add your Classic Attachments to your NuFACE App. 3. Select the Classic Attachment you want to add and tap “CONTINUE”. 4. Once the Classic Attachment has been successfully added, tap “Get Started” to proceed. Your Class

How do I add Smart Attachments to my already paired Smart Device?

You can do this by tapping on “My Devices.”. Choose "Add Attachments" from Attachments. Select the Smart Attachment you want to add and Tap “Add”. Once your Smart Attachment is successfully added, you will see this screen, tap “Get Started” to procee

How can I add my Classic Device to my NuFACE App?

If you are adding your Classic Device for the first time, you will be prompted to do so after you have completed the NuFACE App account creation step. Tap the "ADD DEVICE" button, and then select the Classic Device you want to add.

On the previous NuFACE App I could see all available treatments on the “My NuFACE” Home screen, however, I no longer see them. Where do I find treatments?

We made it easier for you to find NuFACE treatments. For your convenience, they are now accessible from the bottom menu, labeled "Treatments." Tapping this icon will take you directly to all the available NuFACE treatments.

Previously, I could see my paired and added devices by tapping the "My Devices" drop-down menu, however, the updated NuFACE App no longer includes that option.

You can view your paired and added NuFACE Devices by tapping My NuFACE and then, selecting "Saved Devices". To select a different NuFACE Device from the previously paired or added NuFACE Device list, tap on the device you want to select, and then tap

Can you explain how the new "Identify Device" feature works?

We added this feature for clients who own multiple NuFACE Smart Devices and want to know which NuFACE Device they are currently connected to in the NuFACE App. When you Tap “Identify Device, "all three LEDs on the Device will illuminate indicating wh

How can I see which NuFACE Treatments are supported by my NuFACE Device?

If you select "Treatments" from the bottom menu, you will see several options: “For You” “By Devices”, “By Area”, “Routines”, and “All Treatments”. By tapping "By Devices," you can see which NuFACE treatments are supported by each paired or added NuF

How can I view NuFACE Treatments by area of focus that are supported by my device?

If you select "Treatments" from the bottom menu, you will see several options: “For You”, “By Devices”, “By Focus Area”, “Routines”, and “All Treatments”. By Tapping "By Focus Area," you can see which NuFACE Treatments are supported by each paired or

I completed my NuFACE Treatment without connecting to the NuFACE App, but I want to keep track of the NuFACE Treatments I did without pairing. Is this possible?

You can achieve this by going to the "My Journey" menu and tapping "Add a Treatment." Fill out the manual treatment fields and upload the before and after images you took during the NuFACE treatment to see the progress, before tapping "Save."

How do I add my NuBODY Device to the NuFACE App so that I can access the NuBODY Treatments?

If you need to add your NuBODY Device to the NuFACE app, Tap “My Devices”. You will then see a list of NuFACE Devices that can be added to your NuFACE App. Select NuBODY and tap “Add”. You will then see the message, "You have successfully added your

Can I make purchases using my NuFACE App?

Yes! If you are located within the U.S, you can purchase through our app, by selecting the "Shop" icon from the bottom menu. When you tap the "Shop" icon, you will be directed to the "NuFACE Shop Screen." Depending on what you are interested in purch

What are the other benefits of the NuFACE App besides esthetician guided and step by step treatment tutorials?

In addition to the guided tutorials, the NuFACE Smart App offers customized treatment reminders, A Selfie Tracker that allows you to track the progression of your microcurrent lifting journey based on before and after photos, and the ability to purch

Can I submit a return through the NuFACE App?

Yes, simply follow the steps below or click here:. 1. Select Settings. 2. Select Support. 3. Select Contact Support. 4. Select Returns & Warranty. If you purchased directly from NuFACE.com, select “Submit a Return Inquiry” to submit a refund request.