NuFACE® Smart App

Which devices are Bluetooth compatible?

NuFACE Smart Devices, including MINI+, TRINITY+, and TRINITY+ PRO Devices can all connect to the NuFACE Smart App via Bluetooth.

Which NuFACE devices are compatible with the NuFACE Smart App?

All of our devices are compatible with our app, but only MINI+, TRINITY+, and TRINITY+ PRO can connect via Bluetooth to use the App-Exclusive 3-Depth Technology. Other devices can be manually added to the mobile app so you can still enjoy all the

How can I download the NuFACE Smart App?

Apple users can download the app by searching for "NuFACE" in the Apple App Store, or by clicking the following link: https://apps.apple.com/us/app/nuface/id1039907973 If you have an Android device, search for "NuFACE" in Google Store and then tap to

How do I connect my TRINITY+ to the NuFACE Smart App?

Before you begin, make sure your TRINITY+ Device is fully charged for at least 10 hours. Download the NuFACE Smart App and login using your username and password. Please note that your log in credentials for NuFACE.com will not work on the app, and y

How do I connect my TRINITY+ PRO to the NuFACE Smart App?

Before you begin, make sure your TRINITY+ PRO Device is fully charged for at least 10 hours. Download the NuFACE Smart App and login using your username and password. Please note that your log in credentials for NuFACE.com will not work on the app, a

How do I connect my MINI+ to the NuFACE Smart App?

Before you begin, make sure your MINI+ Device is fully charged for at least 4 hours. Download the NuFACE Smart App and login using your username and password. Please note that your log in credentials for NuFACE.com will not work on the app, and you

I tried the steps above, but I still can't connect my device to the NuFACE Smart App. Is there anything else I can do?

Here are a few tips clients have found helpful: • Charge your device fully before connecting to the app (TRINITY+ for 10 hours, MINI+ for 4 hours, Trinity+ PRO for 10 hours) • Close the app, restart it, and try again. • Verify that your NuFACE device

Is the NuFACE Smart App available in other countries?

The NuFACE Smart App is available for iOS users in the following countries:. Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxe

Why does my NuFACE Smart App keep crashing?

If your NuFACE Smart App is crashing, try these simple troubleshooting tips:. 1. Closing and reopening the app. 2. Restarting your phone and attempting again. 3. Uninstall the NuFACE Smart App and reinstall the latest version. If you are still having

Can I turn the hum on and off on my smart device?

If you'd prefer to turn off the energizing hum of the TRINITY+ or MINI+ device, you can change this setting by downloading the NuFACE Smart App and following these simple steps: 1) Add your device 2) Access "Settings" 3) Select the appropriate device

Do I have to use the NuFACE Smart App in order to use NuFACE Devices?

The NuFACE isn't essential to lift with your NuFACE Devices, but it does elevate your experience with the following features:. +Watch step-by-step guided treatment tutorials to take the guesswork out of your lifting. +Unlock app-exclusive treatments,

How do I update the new firmware version of my NuFACE Smart device?

We do the hard work for you! When you connect your MINI+, TRINITY+, or TRINITY+ PRO to the NuFACE Smart App via Bluetooth, the app will check for the most recent Firmware version. If your device needs an update, you'll be prompted to hang tight for a

How do I recover my password if I can't remember it?

Please follow the steps below: • When trying to sign into the app, select the "Forgot Password" option • Enter the email address you used to register for our mobile app • Within a minute, you should receive an email with a link to reset your password

Do I have to create an account on my NuFACE app?

Yes, please create a new account on our mobile app in order to access all of the new features! If you already have an account on NuFACE.com, we recommend using the same email for sign-in to keep things easy. For a step-by-step video tutorial, click

How do I change the name of my device?

You can do so by going to "Settings" and selecting your current device name, from which you can rename it.

What exactly does the App-Exclusive 3-Depth Technology do? Does it mean more power?

3-Depth Technology has three different output modes the depth that microcurrent is treating down into the skin and muscle, just like we would in the treatment room, to truly customized your microcurrent skincare experience. The new Deep Toning Facial

Why can't I see a Before/Half-Way/After picture of my treatment?

Make sure to enable the "Take Before Photo," "Take Half-way Photo", or "Take After Photo" options for each treatment. If you didn't notice the prompt during the treatment for some reason, make sure the toggle switch next to the Before and After

Is it necessary for me to have the necessary TRINITY+ or Trinity Attachments before I begin my treatment?

Yes, after you select the treatment option, the NuFACE Smart App will walk you through the process of starting a treatment step-by-step. If you intend to have multiple treatments, such as those on your eyes or lips, you may require a number of

What happens if I don't turn off my NuFACE device?

When you turn your Smart Device on and off, the NuFACE Smart App automatically knows when to move on to the next step! Turning the device on and off during your treatment helps with the touchless experience of utilizing the app. If you are using a

Is it possible to set a reminder on the NuFACE Smart App to remind me to do the treatments on a daily/weekly basis?

To "Add a reminder", go to the bottom menu and select "My Journey," then "Add Reminder." You can give your reminder a name based on the last treatment you want to complete. Select the dates and times, then click "Save." That's it, you're all set! You

Can I share my NuFACE Device with someone in my household, but have separate NuFACE Smart App accounts to track activity separately?

Currently, we only offer one treatment plan per person per device for privacy and security reasons. You are more than welcome to share your device, but they will not be able to link it to their own account for tracking purposes.

What is the purpose of the "Camera" icon on the "My Journey" page?

FIX Device uses 8.3 hertz and 200 uA, for specific use around the more delicate hard to reach regions of the face. Our FIX Device smaller spheres are precisely spaced to superficially focus on flooding microcurrent energy at the surface of the skin

I am connected to the device, but the Treatment video does not appear to play when I start it. Why is this?

If you’re using a Bluetooth device, follow these steps to troubleshoot connectivity issues:. 1. Check Bluetooth Connection: Ensure your device is still connected via Bluetooth. Go to your phone’s Bluetooth settings to verify the connection. 2. Batter

Will you be sharing my Before & After photos?

We would not share any photos without prior receiving consent from you.

I'm not being prompted to take Before, Half-way, and After pictures for some reason; how can I change that?

You can always enable it by going to "Settings," then "App Settings," and toggling the switch to turn on or off. For a step-by-step video tutorial, click on this link: (https://bit.ly/3Qd5sgl)

How can I show my friend my Before and After photos?

After you have completed the treatments, go to "My Journey" and select which treatment you want to share by tapping on it, and then you will see a share button in the top left corner. From here, you can select sharing out a

How do I remove my current device from the app?

You can go to Settings from the bottom menu and tap on the current device name; you will see "Remove Device" at the bottom, which will remove your device from the app.

What is the purpose of the Client Intake Form? Why are there so many questions?

We've developed the Client Intake Form to mimic the experience you'd have at a professional treatment room! By understanding your needs and goals, we're better able to provide a tailored treatment plan for you. While not required to begin using the

How do I register my device?

What's the difference between using FIX Vs Skin tightening app exclusive treatment?

How do I turn on/off the hum on my device?

If I live outside of the U.S, can I place an order on your website?

Currently, NuFACE.com only ships within the United States. However, you can find NuFACE at trusted retail partners throughout the world. To find a location near you, use our store locator tool:. International Locator – NuFACE (mynuface.com). You may

Can international clients buy products from the App or online?

Will our App be translated into each local language?

The NuFACE Smart App is currently only available in English. However, we appreciate your interest in translating the app, and will share this feedback with our development team. Be sure to download the app to be the first to learn about updates.

How do I register my NuFACE Device using the NuFACE App?

4. Select "Register Device"