NuFACE® Smart App

Which devices are Bluetooth compatible?

You can use Mini+, Trinity+, and Trinity+ PRO with the NuFACE Smart app to unlock 3-Depth Technology via Bluetooth.

Which devices are not Bluetooth compatible?

Trinity, Mini, FIX, and NuBODY are not able to leverage the App-Exclusive 3-Depth Technology. However, you can still watch step-by-step tutorials, manage treatment reminders, and track results via the Selfie Tracker using the NuFACE Smart App.

Which NuFACE devices are compatible with the NuFACE Smart App?

All of our devices are compatible with our app, but only MINI+, TRINITY+, and TRINITY+ PRO can connect via Bluetooth to use the App-Exclusive 3-Depth Technology. Other devices can be manually added to the mobile app so you can still enjoy all the

How do I connect my TRINITY+ to the NuFACE Smart App?

Once you've fully charged your TRINITY+ Device for at least 10 hours and downloaded the NuFACE Smart App on your phone, you'll be ready to connect your device via the on-screen prompts. Do not move on until fully charging your device for at least 10

How do I connect my TRINITY+ PRO to the NuFACE Smart App?

Once you've fully charged your TRINITY+ PRO Device for at least 10 hours and downloaded the NuFACE Smart App on your phone, you'll be ready to connect your device via the on-screen prompts. Do not move on until fully charging your device for at least

How do I connect my MINI+ to the NuFACE Smart App?

Once you've fully charged your MINI+ Device for at least 4 hours and downloaded the NuFACE Smart App on your phone, you'll be ready to connect your device via the on-screen prompts. Do not move on until fully charging your device for at least 4 hours

I tried the steps above, but I still can't connect my device to the NuFACE Smart App. Is there anything else I can do?

Here are a few tips clients have found helpful: • Charge your device fully before connecting to the app (TRINITY+ for 10 hours, MINI+ for 4 hours, Trinity+ PRO for 10 hours) • Close the app, restart it, and try again. • Verify that your NuFACE device

How can I download the NuFACE Smart App?

Apple users can download the app by searching for "NuFACE" in the Apple App Store, or by clicking the following link: https://apps.apple.com/us/app/nuface/id1039907973 If you have an Android device, search for "NuFACE" in Google Store and then tap to

Is the NuFACE Smart App available in other countries?

The NuFACE Smart App is available for both iPhone and Android clients in the following countries: United States, Canada, United Kingdom & Australia

Why does my NuFACE Smart App keep crashing?

If your NuFACE app keeps crashing, you can restart your phone and try again, or you can uninstall the NuFACE Smart App and reinstall a new version. This usually resolves the issue.

Do I have to use the NuFACE Smart App in order to use NuFACE Devices?

The NuFACE Smart App is not required for treatment, but it does fully allow you to access all of your MINI+, TRINITY+, and TRINITY+ PRO Device's treatment modes to take your microcurrent skincare treatment to the next level by unlocking App-Exclusive

How do I update the new firmware version of my NuFACE Smart device?

We do the hard work for you! When you connect your MINI+, TRINITY+, or TRINITY+ PRO to the NuFACE Smart App via Bluetooth, the app will check for the most recent Firmware version. If your device needs an update, you'll be prompted to hang tight for a

I already registered on the NuFACE website; do I need to create a new account on the app?

Yes, please create a new account on the NuFACE Smart App in order to create your profile and access all of the new features! If you already have an account on NuFACE.com, we recommend using the same email for sign-in to keep things easy. For a

How do I recover my password if I can't remember it?

Please follow the steps below: • When trying to sign into the app, select the "Forgot Password" option • Enter the email address you used to register for our mobile app • Within a minute, you should receive an email with a link to reset your password

Do I have to create an account?

Yes, please create a new account on our mobile app in order to access all of the new features! If you already have an account on NuFACE.com, we recommend using the same email for sign-in to keep things easy. For a step-by-step video tutorial, click

How do I change the name of my device?

You can do so by going to "Settings" and selecting your current device name, from which you can rename it.

What exactly does the App-Exclusive 3-Depth Technology do? Does it mean more power?

3-Depth Technology has three different output modes the depth that microcurrent is treating down into the skin and muscle, just like we would in the treatment room, to truly customized your microcurrent skincare experience. The new Deep Toning Facial

Why can't I see a Before/Half-Way/After picture of my treatment?

Make sure to enable the "Take Before Photo," "Take Half-way Photo", or "Take After Photo" options for each treatment. If you didn't notice the prompt during the treatment for some reason, make sure the toggle switch next to the Before and After

Is it necessary for me to have the necessary TRINITY+ or Trinity Attachments before I begin my treatment?

Yes, after you select the treatment option, the NuFACE Smart App will walk you through the process of starting a treatment step-by-step. If you intend to have multiple treatments, such as those on your eyes or lips, you may require a number of

What happens if I don't turn off my NuFACE device?

When you turn your Smart Device on and off, the NuFACE Smart App automatically knows when to move on to the next step! Turning the device on and off during your treatment helps with the touchless experience of utilizing the app. If you are using a

Is it possible to set a reminder on the NuFACE Smart App to remind me to do the treatments on a daily/weekly basis?

To "Add a reminder", go to the bottom menu and select "My Journey," then "Add Reminder." You can give your reminder a name based on the last treatment you want to complete. Select the dates and times, then click "Save." That's it, you're all set! You

What is the purpose of the "Camera" icon on the "My Journey" page?

FIX Device uses 8.3 hertz and 200 uA, for specific use around the more delicate hard to reach regions of the face. Our FIX Device smaller spheres are precisely spaced to superficially focus on flooding microcurrent energy at the surface of the skin

I am connected to the device, but the Treatment video does not appear to play when I start it. Why is this?

If using a Bluetooth device, you'll want to check to see if you are still connected to the devoice via Bluetooth, as well as ensure your device is not in a low battery state. If the problem persists, please restart your app and try again.

Will you be sharing my Before & After photos?

We would not share any photos without prior receiving consent from you.

I'm not being prompted to take Before, Half-way, and After pictures for some reason; how can I change that?

You can always enable it by going to "Settings," then "App Settings," and toggling the switch to turn on or off. For a step-by-step video tutorial, click on this link: (https://bit.ly/3Qd5sgl)

How can I show my friend my Before and After photos?

After you have completed the treatments, go to "My Journey" and select which treatment you want to share by tapping on it, and then you will see a share button in the top left corner. From here, you can select sharing out a

How do I remove my current device from the app?

You can go to Settings from the bottom menu and tap on the current device name; you will see "Remove Device" at the bottom, which will remove your device from the app.

What is the purpose of the Client Intake Form? Why are there so many questions?

We've developed the Client Intake Form to mimic the experience you'd have at a professional treatment room! By understanding your needs and goals, we're better able to provide a tailored treatment plan for you. While not required to begin using the

Can I share my NuFACE Device with someone in my household, but have separate NuFACE Smart App accounts to track activity separately?

Currently, we only offer one treatment plan per person per device for privacy and security reasons. You are more than welcome to share your device, but they will not be able to link it to their own account for tracking purposes.

How do I register my device?

Open the app and go to "Settings," then "Support," and finally "Register Device." We encourage registering your device to make it easier when referencing your device with our client services team.

What's the best way to get my device registered?

We made it simple to register your device within the NuFACE Smart App by going to "Settings" from the bottom menu, then tapping on "Support," and finally tapping on "Register Device." You can get your device serial number from the retail box or by

What's the difference between using FIX Vs Skin tightening app exclusive treatment?

How do I turn on/off the hum on my device?

If you'd prefer to turn off the energizing hum of the TRINITY+ or MINI+ device, you can change this setting by downloading the NuFACE Smart App and following these simple steps: 1) Add your device 2) Access "Settings" 3) Select the appropriate device