NuFACE Help Center logo
NuFACE Help Center logo

All articles

NuFACE® Warranty & Returns

5 articles


What is NuFACE® Return policy?

NuFACE devices can be returned within 60-days of purchase, and NuFACE Skincare can be returned within 30-days. Refreshed NuFACE devices, attachments, and accessories are FINAL SALE and cannot be refunded unless received damaged. All Gift Cards are

What does my Warranty Cover?

This policy is applicable to domestic US purchases only: NuFACE will replace authentic devices and attachments eligible for warranty service with merchandise of equal or better quality. Every new Trinity®, Mini, FIX®, and NuBODY® device sold includes

Can I cancel my order?

Yes! After you place an order, you are able to change or edit your order up to 59 minutes after it was initially placed.  You can do so through your order confirmation page (clicking “View Your Order”) or through your account.

Do I need to keep my receipt?

We recommend that you retain for your purchase — whether from or another retailer — in the event that you need to return your purchase.

How do I return my product?

Please contact our customer service department at 1-888-360-9171. Please note that we are only able to issue refunds for NuFACE products purchased directly from If purchased from another retailer, please contact them directly for in

Powered by