NuFACE® Device Care & Troubleshooting

Do you have any charging recommendations?

Your NuFACE® Device runs on a rechargeable battery. We recommend a full-charge cycle of 12 hours if the battery power is drained completely.

How do I purchase a replacement charger?

You can purchase a replacement for a U.S. charger on NuFACE.com https://www.mynuface.com/pages/search-results-page?q=charger

How do I purchase a replacement charger if I am located outside of the U.S.?

NuFACE® does not currently have an adapter to charge your device outside of the US, however the standard non-polarized two-prong plug that comes with your device can be used with any standard travel adapter.

How do I clean my devices?

Slightly dampen a soft, lint-free cloth with water to wipe down after every treatment, or for a deeper clean, you can use rubbing alcohol on a clean, dry cloth to wipe down your device.

My Trinity® device isn't working properly, how can I fix this issue?

To ensure that the attachment is on your device correctly, please follow the simple steps below on how to remove and re-attach. I’ve also included a video link below which shows how to properly attach your attachment on. 1. Keep release button

My attachment isn't fitting properly on my device?

Do you offer repairs?

Unfortunately, we do not have a repair facility. All NuFACE® Devices purchased through an authorized retailer come with a 1-year warranty from the date of purchase. If your device is out of the 1-year warranty period, you'll be happy to know that we

Does the Trinity® or the Trinity® PRO make a noise or beep when it needs charged?

The Trinity® PRO makes a "power-up" tone when placed on the cradle to charge. Then, the lights start blinking from left to right. If the battery is fully charged the LED lights will appear solid.